Just purchases a 2016 MKC - Doug215487
Great sales service by Pat Koss. Pat went point of his way to make sure everything was ready for viewing, test drive, and for ultimate pick up.
When buying for Jack Demmer Lincoln, check with Pat!
Top Reviewed Specialists At This Dealership
New Car Sales Associate
New Car Sales Consultant
My Salesmen is awesome! He sold me my first new car 25 yrs - Tina Carpenter
My Salesman was confident he knew the product. My Salesman was accomendating to my needs. My Salesmen was friendly and very professional. My overall experience here was great everything was done in a timely fashion.
Emily Kriszt was amazing! - Annie101
Emily Kriszt was amazing to work with! She made the trade in and buy experience super straight forward. I never felt pushed and it was a very relaxed environment. The dealership is pristine and very comfortable. Not one bad thing to say! I would highly recommend them to anyone! Also, loving my new MKZ!
Thom Howard best salesperson around - Ralph
Buying my MKC. I have used Southgate and Thom for over twenty years.I get excellent and fair service from Southgate Lincoln and Thom Howard.
Experience buying a used car - Dvit
Everything was great, Tim Shea was my dealer and his service was exceptional. The seller support me before and after the purchase...he was very professional, the only thing I want to mention is the office for used cars needs to be upgraded.
Great ! - Den159
Every time I work with sales and service I get treated very well! Over all a great dealer ship. Chris Tessmar is an outstanding salesperson. love my new 2018 MKZ!
MKc purchase - djs111
The new car sales and delivery experience was great. My sales person (Robert Grabos) did a excellent Job. The delivery to my house and the setting up the cars connections was really a big pllus.
Perfect from start to finish - Patsy Ann
Today, a beautiful Lincoln MKC was delivered right to my door by Eva Meade. From start to finish, Eva was fantastic. She was professional, kind, extremely thorough (especially with the tutorial for this old lady who " didn't get it" over and over - and never lost her wonderful sense of humor. I would not hesitate to refer Lincoln of Troy and, especially, Eva Meade, to anyone wanting a wonderful purchasing experience. Eva Meade is not a salesperson, but rather a friend who helps folks get new cars and teaches them how to make them work. God bless this lovely woman. Thanks to all at Lincoln of Troy.
Service, Service, Service - Tami Deveroux
This is for the employees of Bob Maxey Lincoln-Mercury, Mack Avenue: I could possibly be one of the most impatient people on the planet, but my impatience is put to the back of my day when I bring my car to Bob Maxey Lincoln-Mercury for service. One thing that people have to remember is that this is a full-service dealership, bodywork, service, pre-owned and new car sales. They do it all on site, and you can not expect to be the one person on the property. If you are looking for that quick-in, quick-out oil change, then go to one of the businesses that do that, and that only. The employees at Bob Maxey have always been courteous, helpful, and listen to me say what I need them to know. In this kind of service business, you have to expect that there are other customers besides yourself that also need work done to their vehicles, otherwise they wouldn't be there either. Your car is more than just filling up with gas or just going to Starbucks for a cup of coffee.
When I had service that needed to be done, I called first to ask when it would be a good time to bring my car, and Shawn told me first thing in the morning. I used to always get a loaner car, no matter what, at Bob Maxey, even when I knew they would have it for the day, but two weeks ago, I just had them drop me off at home so I could get work done myself. I wasn't impatient, didn't rant and rave like some people do if they have to wait a little bit of time. I thought they might even have my car until the next day because of service things that I needed to be done. Not so, I received a call about 3:30 to say it was ready, and they sent Mark to pick me up again to take me to my car. I had even spoken to Bob and Mary in the body shop to have something looked at with my vehicle while they had it, and they did, and gave me the info when I picked up my car.
That time of patience and realizing that I am not the only person on the planet that has an automobile issue made it easier for me, and it worked out well. Give the people at Bob Maxey the time to do their work done, to help you with your problem, to try to get your car back on the road. It can be done, and nastiness, yelling, or demanding doesn't do anything for you or for the professionals who are working on your car. I couldn't do any of the things that the men and women at Bob Maxey service, body shop, or sales do, so why would I think that I can tell them how to do their job any faster or better. Respect anyone in any job and remember that you, yourself, can't do everything that we need others to make our days better.
I bought my son his Lincoln MKZ and my pre-owned Mazda Tribute at Bob Maxey several years ago. I have been a customer for over 20 years, and will remain a customer with the respect that I receive from the employees at Bob Maxey Lincoln-Mercury. Bob Maxey, the owner, also takes the time to speak to me regarding something different than an automobile. That is the kind of dealership that I will stick with. Respect them, and you will receive the same respect in return.
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
Owner has horrible customer relation skills. - Maddhatter1488
I purchased 2 vehicles from their used car department. The sales team was great I would recommend them in a heartbeat, unfortunately I would not recommend their service center, trust their used car inspection or even rely on the owner to step up and resolve the issue in the name of good customer service.
I bought 2 cars both have had issues. The first car has been in the service center twice and still has the same problem plus an additional noise that it shouldn't have.
The second car has several issues and hasn't even been looked at by the service center. I was told not to worry about it because it is still under factory warranty so I should take it to the Chrysler service center, even though Chrysler didn't sell it to me.
The service center acted as if I was an inconvience to them so I called the owner who said he would call me back because he was with a customer. I never received a call back from him but instead got a call from the sales manager who stated that the owner said he would buy both cars back. I don't want to sell my cars back I want them fixed.
Sales people are great but I would not recommend Northgate Ford and lincoln.
New Vehicle - J Arn
Mike Brown was excellent to work with, straightforward and accommodating. Friendly Ford in my experience separates itself from the dated tactics of some other dealerships.
Living Nightmare. Ford Motor Company should be ashamed - jdunsmore
I do not normally post things like this, but I am left with no choice. I was so excited to purchase a new-to-me vehicle. I went to Imlay City Ford because I thought they were a reputable dealer. I instantly fell in love with a 2013 Ford Edge. It was a newer car and didn’t even have 45,000 miles on it. Sounds like a great deal, right? WRONG! This car has been a complete NIGHTMARE. I noticed there was issues with it within owning it for not even a full week. I will have over $1,000 in repairs done for the car before I even make my first car payment. Not only that, my mechanic has let me know that the entire underneath of my car is rusted! For being only 5 years old and low mileage, it should not be rusted. Nor should the dealership feel good about themselves at selling me the car at a price of “mint” condition. I have called the dealership and expressed my anger and disappointment in the products they pride themselves in selling, and they simply have said, “well, had you brought it back to us to look at it, we could have worked out a deal, but since you didn’t, there is nothing we can do for you”. From being excited to have a new-to-me vehicle, this has been the WORST experience. It is an absolute shame that this is even acceptable, and even more of shame that the men I have spoken to pride themselves in this type of service. I will NEVER give them my business ever again. I am putting this out here for anyone that is looking to buy a new or used car. Save yourself the hassle, and do not even consider dealing with the salesmen at Imlay City Ford.