Outstanding Personal customer service - Texasmom
Neal was awesome! As soon as I contacted y’all Amy got in contact with me. I looked at hundreds of trucks and ended up at Northside because they followed up without pressuring me! Smooth purchase and great new location! Thank you to everyone there. Finance, reception and even the sweet ladies cleaning lol we were there late and no one made us feel rushed! the personal touches the snacks!! Neal was by far the best salesman I’ve had the pleasure of working with and I’ve bought many cars! Keep it up Northside!
Never buy a car from this dealership. - MatureCarGuy
Wish I could give them ZERO stars. Do not under any circumstances even think about buying a car from this dealership. Based on my experience and IMO, the sales staff is extremely inexperienced and the sales manager is providing unbelievably poor coaching to them. Unless you drive up in a Ferrari they will treat you condescendingly and talk to you as if you are a 16 yr old kid with a minimum wage job who knows nothing about cars and has no driving experience. Even if you actually bother to call them out on it and point out their MASSIVE mistake they still won't apologize or do ANYTHING to try and EARN your business. Go ANYWHERE else to buy a car besides this dealership. We’re a 48 yr old couple who are very experienced high horsepower car aficionados, each have credit scores over 800, a 2 million dollar home that’s paid for, and walked in having researched the car and with the money to literally pay for it on the spot. If they treated us this poorly then they’ll treat ANYBODY that way.
Based on my experience and IMO, the sales staff/management are both incompetent and outright condescending. Spend your time and your money elsewhere.
14 hard credit inquires nightmare - Heather Coggin
We bought our daughter a fiat from clear lake.
We found out a few weeks later, they allowed 14 other companies to do hard credit inquires on our credit that all were dated for the same day we bought the car. We did not request or give authorization for more than one credit inquiry.
They refuse to help us get these hard inquires removed.
They have made our lives nightmares