fair negotiation - LR fan
I sent in a request via cars.com to see a vehicle. I received a prompt response and visited the dealership the next day. Negotiations were fair with no undue pressure from the sales person.
Never have loaner car available as promised - Nell504
I have had a scheduled appointment with Jaguar promising a loaner car. They made me wait both times for 2 weeks for an appointment stating that this is when a loaner would be available. Well, to my surprise when I get there they tell me that the loaner cars are not back. Then because the service is gonna take much more than 2 to 3 hours I have to reschedule. They are only willing to shuttle you up to 12 miles. Management didn't do anything about it after taking off from work both times. Car is still not repaired.Service advisor promised to call when part was in never received a call. I had to call them to check to see if the part was in. Now still waiting on appointment, which means taking another day off from work.I can't wait to get my car serviced. I will trade it in and never buy a another Jaguar.
Wonderful buying experience! - Stephanie Willrich Pennell
We had a great buying experience with this dealer. The sales and finance representatives were wonderful - friendly, professional, thorough, and relaxed. I recommend this dealer.