It was good - Jjones17
I would recommen friends good and professional people work at the dealership. I had a good experience.and probably send my brother and sister in-law alone with some of my coworkers .Reyes and Lopez displayed professionalism and in this time that is hard to find. I believe I could not have got a better deal any where else In Houston.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Great, I enjoyed the service and the salesman Anthony !!! - Faye wilson4318
Love the service, it was a pleasure purchasing my mkc, I believe that I will be satisfied with my service in the future. See you soon!!
LINCOLN BRAND CHAMPION
Pleasant experience - Happy
Buying my new F 150 from Yaklin Ford was a. very good experience The sales staff was very understanding and got us in and out in a timely manner
Professional, Knowledgeable And Easy To Deal With - Jewopaho
An exceptional buying experience, exactly what a high-end dealership should provide (although a bit less "formal" ... we like that). Marcus went through every detail of the MKZ with us (and there are plenty on this vehicle), answering all questions ... he really knows his stuff. There was no pressure to buy, although Ruben had to step in to finalize the deal. Both gentlemen were pleasant and easy to work with. Again, no high-heat sales tactics. We got exactly what our trade-in was worth, a great price on our new ride, and drove away happy in our '17 MKZ.
I returned about four months later with a minor issue, which Arthur resolved expeditiously. West Point is a first-class operation in every respect.
Awesome - Tinker093
Thank you for the care you took with me and my SUV. Even though a 2006, you still took care of me above and beyond. Thanks Cody Donaldson
Excellent Service & Collision Center - Mike D
I have a 2018 f250 diesel and had run into an elk. Keep in mind I did not buy the vehicle from Bill Fick so I was worried about how I would be treated But, I dealt with Randall Miller in Service and Danette in the collision center and they were both the kindest most helpful individuals you could ask for. everything was done very professionally the body shop emailed me constantly keeping me updated on the work being done and service was second to none. Needless to say I asked the Collision Center to remove my dealer sticker on the tailgate and replace it with their own. Almost forgot to mention the total repair took only 7 days!!!
Service Dept:Unorganized, Slow, Lack Communication - SportDriver
Long story short, they didn't communicate to me what was going on while they had my car. The only time I learned anything was to call myself or stop by. My car was there for a week and still not sure what all was completed as I just told them I couldn't wait any longer... I need to be able to commute. And they only allow you a rental for 1 or 2 days covered though they will string you along holding your car hostage for countless days. I still haven't gotten the completed ticket with tech notes. I am going up there tomorrow to talk to a manager. This is ridiculous!! I got my car a week ago with promises of a completed ticket for my records. And they clearly DID NOT address one of my concerns stating the technician didn't have time to drive the car. WHAT!! A whole week and the tech hasn't driven it to diagnose a problem that can only be seen by driving it. Sad. Tired of typical but there is more.
Joe Myers Ford