Elaine Latham makes the difference. - BAILG8
Everyone is friendly, happy and helpful, this atmosphere is great.
Suggestions: 1. rig the TV to remain on instead of on a timer; 2. Have my car ready to leave when I leave the cashier. 3. My car wasn't washed and it normally is...(I dropped $750.00)
4. I do not know if the factory syncs were done, I had two notifications and forgot to tell Elaine...so maybe my bad....
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Internet Sales Manager
Car Buying Made Easy - Claudia M.
After a very bad experience at a different Lincoln dealership, George Adams proved without a doubt that Planet Lincoln makes customer satisfaction its number one priority . What a great buying experience! AND Eddie Fullen made the otherwise tedious paperwork a breeze and keep me smiling the entire time. Thanks, guys! You are the BEST!
LINCOLN BRAND CHAMPION
Pleasant experience - Happy
Buying my new F 150 from Yaklin Ford was a. very good experience The sales staff was very understanding and got us in and out in a timely manner
Professional, Knowledgeable And Easy To Deal With - Jewopaho
An exceptional buying experience, exactly what a high-end dealership should provide (although a bit less "formal" ... we like that). Marcus went through every detail of the MKZ with us (and there are plenty on this vehicle), answering all questions ... he really knows his stuff. There was no pressure to buy, although Ruben had to step in to finalize the deal. Both gentlemen were pleasant and easy to work with. Again, no high-heat sales tactics. We got exactly what our trade-in was worth, a great price on our new ride, and drove away happy in our '17 MKZ.
I returned about four months later with a minor issue, which Arthur resolved expeditiously. West Point is a first-class operation in every respect.
Awesome - Tinker093
Thank you for the care you took with me and my SUV. Even though a 2006, you still took care of me above and beyond. Thanks Cody Donaldson
horrible buying experience - bradintx
Horrible experience. My son currently serving in the Army was home for a few days and wanted to buy a new F150 while here. He contacted Legacy several weeks ago and told them when he would arrive and exactly the truck he desired so they could have it ready. The week before arrival he was assured it would be ready on Monday afternoon (the day he arrived). When he called Monday he was told a delay so Tuesday at 1. Tuesday afternoon he was told Wednesday at 1, then not until 2:30. When he got to Legacy at 2:30 - still not there.
When it finally arrived at about 3, he did a test drive and set the final buying process in motion. It turns out they had only one sales manager (why have sales people if they can not make a decision?) and so things ground to a near halt. He had called Ford about financing rates a was told 60 mos and 2.9% (note his credit rating is over 800 and he documentation showing he has savings to buy 2 or 3 F150's cash). The sales man told him they only offer 5% rates.
We pulled up the same truck on the legacy website and they showed several discounts and sure enough 2.9% for 60 mos with legacy name within the payment calculator box. The sales man said that was some other thing that did not apply. This is clearly a text book definition of BAIT AND SWITCH. Because my son only has limited days of leave and his purchase date was already pushed back he felt pressure to just go along and continue the purchase. Finally after 8:30 he drove away. 6 hours after arriving.
That truck buying experience was pathetic and legacy ford should be embarrassed. I never intend to step foot into a legacy dealership again and hope this review will encourage others to find a dealer that does not cheat and respects a customers time.
Engine repair work - surfer1951
I brought a 2001 Ford Ranger in for repairs that had lost power and wouldn't run. It has 175,000 miles, bought it used, and had never been tuned up. They replaced sparkplugs, wires and coil, and got it back running. The mechanic assured me that was all it needed. ($1100).. During the process they disconnected a vent hose from the AC to inside the cabin. When I got the truck, the AC was blowing but not into the cab. I brought it back and was told there was a plugged line that had to be replaced. I told them it worked when I brought it in and they rechecked it and connected it correctly.
Then a few days later the engine started running rough and barely made it to the shop. I was told it was a "sending unit" costing $500 and $400 in labor to replace. I took the truck back and did some research. The sending unit ($500) is attached to the fuel pump. A new fuel pump with sending unit can be found for $170. Lifetime warrenty too. Asking a few professional mechanics I found out that a "sending unit" only monitors the fuel gauge. Basically telling how much gas is in the tank.. It has nothing to do with the performance of the engine. Had I let them replace the unit (over $900) the engine would still have not run properly.
I will never let them work on my vehicles again. I just cant afford random parts replacements.