Customer service - Isabellucio9999
We came into Mazda in desperate need of a new vehicle. We met with Otto and he was extremely nice and very patient. He understood how important picking our new vehicle was to us and was not going to rest until we were satisfied. We drove off the lot with a 2018 and we love it.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Mazda Certified Master Sales Consultant
New Car Sales Manager
Great service - Kblalock
I had a great experience at this dealership. I saw a car online that I wanted and he pulled it up on his computer and there were no extra fees and the price online matched the price I was given. I had a bad customer service experience at another Mazda location and decided to come to this location instead. They treated me with respect and helped me get my dream car.
New Car Sales
Pre Owned Sales
Very good service. Very easy to get purchase done. - mprothro
Very good service. Very easy to get purchase done.
Overall the dealership is nice and the employees that I worked with were very courteous and professional.
Smooth Car Buying Experience! - lostinadream
My wife and I decided on it's time to buy a SUV, after researching for couple of months on all the brands and going to multiple dealerships we've narrowed our list down to 2018 Mazda CX-5. Then after talking to several Mazda dealerships all over Houston Area, Russell & Smith Mazda was the best in class. They offer great incentives at the dealership as far as maintenance is concerned, one of the top dealerships that offers extra value after you buy your vehicle. I actually talked to a lot of great sales rep at each dealership but something about Russel and Smith made us feel at ease. On August 28th, 2018, we decided to take the leap and Gilton Huggett was our primary contact and he's been outstanding every step of the way. Extremely knowledgeable and able to answer all our questions. This was the smoothest car buying experience we've ever had. Price was negotiated up front before we even came into the dealership, no hidden fees or hassle once at the dealership, really put us at ease. I kept waiting for a catch, but there was none. We were provided excellent customer service from both Gilton Huggett and Jad Jibin from the moment we walked in, we were explained everything and test drove the vehicle we were interested in. Then how the vehicle works after purchasing it. The CX-5 is phenomenal, i'm super satisfied with the purchase! Not only does it look amazing, the plethora of features and drive is unreal. Gilton answered all our questions and provided phenomenal customer service from the start to end. Even after buying the vehicle, Gilton was still answering all our questions and giving us tips and tricks. I love how the excellent customer service doesn't end with you leaving the door. Finance department was great, no hidden fees and catches. This was a super smooth car buying experience. I'm going to recommend Russell & Smith Mazda to all my friends and family. I'll definitely do business again with them that's for sure.
Purchase of a new SUV CX-5 - Jano22
Mr.wolf was very helpful find my need to purchase CX-5, after having an issue with The Price and finance we disagree, but later on Mr.wolf call me to come back and everything went fine.
tire almost fell off - Janet
Not only did $10.00 worth of quarters get stolen last year from here out of my car, but this time they didnt tighten the lug nuts and I drove it over a week and my tire almost fell off. Mazda says they will give me a free measly service and Tire Rotation smh ...no thank you..I want to live...and WHERE IS THE EYE ROLL EMOJI?????? IM GONNA GIVE THEM SOMETHING TOO! ON ONLINE bad REVIEW!.....and....my back up alert has not worked since I took it in last time, they tried telling me I dont have it on my car so I had to pull out all the standard bells and whistles to prove I do! And they say it's a coinsidence that it stopped working when I was there last time. Then he says they dont even know how to work on that. Eye roll again,...its supposed to be a mazda tech working on it and they should know that stuff. So much incompetence. I have a 2016 mazda 3 grand touring.
Very Accommodating - Felicia3411
I had a flat and needed a new tire. Although I didn’t have an appointment I was squeezed in for service. I was even given a loaner car so I wouldn’t have to wait.
Outstanding Experience! - ochoajrroberto
I just want to say what a great experience I had at your Dealership. This was my second vehicle I bought and it was just a great transaction. From start to finish was a very short wait. The staff was outstanding to work with and my sales person, Cedric, was phenomenal. He is very knowledgeable and dedicated to making the sale smooth and without a hitch. Cedric treats you like family, along with all the staff. I really can't say enough good things about Mazda Family Parkway. I highly recommend you using them for your next vehicle purchase. A really huge thank you to Cedric. I'll see you again.
Jeff Haas Mazda
Mazda of Clear Lake