Professional and work hard to secure the deal. - DWilkersonnewhome
Melvin is result driven and went the extra mile the deal. My car broke down and I was unable to come in. He came to my home and picked me up. He was honest about the vehicle and its advantages. He worked out a deal that met my budget needs. This is my second time purchasing a vehicle from Melvin. I have recommended him to friends and they all have received vehicles and where pleased as well.
I will recommend him, again!
Top Reviewed Specialists At This Dealership
Certified Product Sales Consultant
Internet Sales Manager
Outstanding - Nikkee
i have to say that Gulf Coast Nissan is the BEST dealership, I got in contact with RJ regarding a lease on a vehicle that I saw online. From the beginning to the end of the transaction (I ended up buying instead of leasing) He was super professional, very communicative and made sure that whatever decision I made he would be there to answer any and all questions. He is the type of guy that makes you feel like you have known him forever and talks to you like a friend and not a customer. There are not enough THANK YOU’S that I could give him for all he did for me. If you don’t ask for him then you are missing out!!!
Great Service! - Vronir
We have purchased many cars from Baker Nissan over the past 10 yrs and we always ask for Gabriel because of the great service he has given us and he knows exactly what we are looking for. Felipe Rodriguez in finance has also provided great service over the years. We will definitely return and continue to purchase from Baker Nissan.
Great service, place has new management and a new team they - Renesha Warrior
I had a great experience with my salesmen and finance department they were all friendly, caring straight to the point!! I loved test driving the vehicles just the overall experience
a great experience - don.donna123
Wife and I lost our two vehicles during Harvey I was a Ford owner and she was a Chevy owner we went to Fred Haas to purchase new vehicles John Hayes and Jesse Norris provided the most rewarding experience that we have ever had purchasing a car both the GM and the salesman made you feel like you were talking to family we were not used to being treated this way they listen to what we said what type of vehicles we wanted they made it happen this is the best dealership we have ever been to and I will always be a Nissan customer for the rest of our lives John Hayes and Jesse Norris thank you for the best experience in our lives.
Excellent - Fsant11
Troy in service. Took excellent service of my wife car when she bought it in for service. Would recommend anyone to see Troy in service
Don't go if your disabled - F.Gonzalez
I WAS going to buy a new car at Sterling McCall Nissan in Stafford, TX and drove away for the second time. I was there in December and had the same experience. Needed a new one because my old Alton's was wrecked. Every single accessible parking space was occupied with new cars they were trying to sell. And there were plenty of open spaces just across the driveway. Houston, TX area disabled folks, wounded warriors, don't go there. You will be wasting your time.
Being Thorough is Key for Me - Tamara Harrison
I love that my consultant, Quinton Thomas, is always very thorough when it comes to my car. He takes the necessary time to ensure that all my concerns are addressed and updates me on the actions that are imperative to increase my car's longevity.
Amazing staff - Mary Miller
My salesman James was amazing very knowledgeable of the vehicles and very patient and polite. He and his Co workers are a great team. They were all eager to help. I never seen anything like it makes me want to send everyone I know that needs a vehicles to them. Keep up the good work guys.
Finance people like to fast-talk you into pricey add-ons - KellyO
Dealers did a great job making me feel welcomed. Very well put together establishment. However, once the finance stuff began, it turned into a nightmare! Changed price on a used vehicle, I saw online a week prior but acted like the price I saw never existed. They pushed hard to make me add-on a lot of useless options that I said I didn't need. Made them fully aware I didn't want to anything down and they agreed until the final stages and forced me to pay a down payment or I would not be financed anymore!! The whole buying process took me 5 HOURS because no finance person was available to complete my deal because they were in meetings!!!
Once I actually left, it didn't get much better. My sticker price paper was shoved into my glove compartment, the car interior was wiped down with an extremely oily product and the knob on my radio was taken off. Completely lackadaisical effort to get my car cleaned and ready. To top it off, my oil was never changed. 3 weeks(1000 miles) later I'm already needing an oil change (No one showed me the car had an oil life display on the dash until the dashboard alerted me that my oil life was at 5%). Plus I need to drive 3 hours back to them because I work outside the state just to sign papers they forgot to give me on Day 1!!
Been a rough experience and I didn't feel valued as a customer at all. Felt like I was fast-talked through paperwork so I would end up spending more and that I was just another sale. But everyone has a job to do, and their job is to sell me a car. Just wasn't the best experience as my first time purchasing a car. Maybe it wasn't my day lol
Horrid experience from a bunch of crooks - Robert
I bought a 2017 Nissan Rogue Sport and the internet says 0% payment and $2000 cash back. They low balled my trade in. I got an email saying to pick up my license plates and also had an appointment to get help with features. The receptionist didn't have the license plates because they only available on M-F 8-5 because of stolen plates. The desk where the plates were stolen from should be manned if the doors are open. Employee theft pops to mind if they don't trust employees with a key to the plates? The receptionist also didn't bother to find the customer service person. I called back later and asked to talk to my sales person. The receptionist said he was in and then transferred to someone else. That person transferred me to the sales person's cell phone because he really wasn't there. No answer. I call dealer back and ask for a manager and get transferred to line that never got answered. I called again and Ussabele couldn't be bothered. I wrote a bad review of my experience online and mentioned the manager's name (Joey Bolton). I get a phone call today from Joey whose angry about the review. He threatened to call employer (third party intervention in employment is a crime) and his looking into my credit application is a violation of my privacy. I called back and asked for Joey's boss and got Chris and told my story and Joey's threats. By the fact he had absolutely nothing to say. I seriously doubt he was anything but a friend of Joey. My analysis that led to the bad review was proven correct.
Scammers - Dustysa4
I live out of town. It’s a 3 hour drive. I found a certified preowned (CPO) Nissan online and arranged a trip to drive, and hopefully buy the vehicle. We had already discussed the drive out price. I made the trip, then the price suddenly changed, and I had to haggle for 45 minutes just to get the originally agreed upon price again. !BAD BUSINESS! Strike one. Then there was a broken sunglass holder in the truck that was strategically placed so customers wouldn’t notice. I found it on the test drive and was told they’d have the service department repair it. Then later was told they wouldn’t because I wouldn’t pay one of the bogus fees they tried to tack on to our originally agreed upon price. It’s a $260+ part I’d have to fix. !BAD BUSINESS! Strike two. Now we’re over 3 hours in, they bring me the keys and there is no keyless entry fob. “Oh no sir, this truck doesn’t have that feature.” I pull up the ad on their own webpage, it’s actually a “highlighted feature!” It’s also a lie. !BAD BUSINESS! Strike three. I end up getting my down-payment back and walking on the deal. They tried to sell me another CPO truck, but the tires were almost bald and it wouldn’t start, dead battery. So much for that 167 point CPO inspection! Do not trust these scammers. Their word is no good. This business tarnishes the Nissan brand.
Steve Rowland gave me the jacket off his back! - Titan2017
Streater Smith is above and beyond the best Nissan dealership in Texas.I have shopped for Trucks in every Nissan dealership from Fort Worth to Bourne To Beaumont Houston Austin etc. I have owned 3 Nissan Frontier and now a 2017 Titan purchased and maintained by Streater Smith. My service contact Meagan has gone above and beyond for me in every way possible and beyond continuously for the last 2 years. Steven Rowland and Leo Arias went above and beyond in every avenue to make sure we were more than happy in a situation we were completely comfortable in. Baker Nissan ripped us off,damaged our windshield, lied countless times and ignored our phone calls from the original sales person up to the dealership manager and finance man. Baker Nissan is Scandalis and full of liars. The staff at Streater Smith exposed their lies and took every step in their power to ensure us a great deal on an excellent vehicle. Steven Rowland literally gave me the jacket off of his back. Leo Arias treated us like we were family. Jennifer has always be the most polite and accommodating service consult you could ever ask for. These people are true, kind and good hearted people who are truly there to help you find the right vehicle for you and your family. Mr. Traylor in financing is a true man of integrity. Do yourself a favor and DO NOT go anywhere other then Streater Smith.