Thank You Mossy Nissan - Happy Maxima Lady
I am a victim of Hurricane Harvey here in Houston and my car was totaled when my home and garage flooded. Floyd Chambers was there for me during the entire buying process. It is a stressful time here in Houston and Mossy made the car buying experience very pleasant. Everyone worked with me to achieve the best possible result. I love my new Maxima. Thanks to all of you for your kindness and your compassion.
Top Reviewed Specialists At This Dealership
New Car Sales Manager
We love our Gulf Coast Peeps - Pam Tremmel
We bought our first Nissan almost four years ago and just bought our second Nissan a few weeks ago. Service here is beyond words. Excellent group of people
At Baker Nissan, I always receive the best care. - Omar
This is the second car I buy with Baker Nissan, and I always get the right information and attention to decide my next car. All this is possible due to the excellent salesmen at store, specially Gabriel Herdandez and Victor Solis.
Thanks Baker Nissan, I will return and recommend for sure,
IN & OUT SAME DAY - Pancho
Service center has modern diagnostic equipment.
Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care of same day.
Great !! - kristim25
I have purchased my last 2 vehicles from Mr Jackson . He is very professional and personable ,and makes the process so much easier !!! The service was very fast and didnt have to deal with spending all day at dealership ! He understood what we were looking for and our budget and worked with us to find perfect vehicle !
Patient and understanding - McKenzie Wagoner
I came in needing a new car due to the hurricane flooding mine. Jeff was very accommodating and understanding to my needs. He understood that we all have a budget now more than ever and he was sure to keep that in mind. The financial department was great gave me more discounts than I deserved to help make this purchase with ease.
Vey professional - Marla
From arrival to completion of the deal Daryl Williams along with the financial guy we dealt with had all the answers to all our questions. All through the waiting time we were kept informed and up to date on progress, we look forward to the same continued level of service on both our Nissans.
Maintenance appointment - Sterling Mcall service
Very good customer service. Rigoberto kept me informed of status of work being done. Comfortable waiting area with WiFi. The car wash was an added perk.
Finance people like to fast-talk you into pricey add-ons - KellyO
Dealers did a great job making me feel welcomed. Very well put together establishment. However, once the finance stuff began, it turned into a nightmare! Changed price on a used vehicle, I saw online a week prior but acted like the price I saw never existed. They pushed hard to make me add-on a lot of useless options that I said I didn't need. Made them fully aware I didn't want to anything down and they agreed until the final stages and forced me to pay a down payment or I would not be financed anymore!! The whole buying process took me 5 HOURS because no finance person was available to complete my deal because they were in meetings!!!
Once I actually left, it didn't get much better. My sticker price paper was shoved into my glove compartment, the car interior was wiped down with an extremely oily product and the knob on my radio was taken off. Completely lackadaisical effort to get my car cleaned and ready. To top it off, my oil was never changed. 3 weeks(1000 miles) later I'm already needing an oil change (No one showed me the car had an oil life display on the dash until the dashboard alerted me that my oil life was at 5%). Plus I need to drive 3 hours back to them because I work outside the state just to sign papers they forgot to give me on Day 1!!
Been a rough experience and I didn't feel valued as a customer at all. Felt like I was fast-talked through paperwork so I would end up spending more and that I was just another sale. But everyone has a job to do, and their job is to sell me a car. Just wasn't the best experience as my first time purchasing a car. Maybe it wasn't my day lol
Waiting respond from marcus - Reddevils2017
Hi.marcus.waiting 4 ur respond.im in bankrupty.i have to pay 9300$nissan bank because you and ur emploies are lier.i have to be fair.i spent 22000$ to get quest and you have to keep my leasing car without paying anything.you didnt.i lost my credit score.you have my phone.may be god will forgive you and your emploies.take care
Great Deal - Nicola1977
Great service!!!! Great vehicle selection! Very professional, from the beginning to the end, easy delivery process . I will recommend the dealer to all of my friends!
Steve Rowland gave me the jacket off his back! - Titan2017
Streater Smith is above and beyond the best Nissan dealership in Texas.I have shopped for Trucks in every Nissan dealership from Fort Worth to Bourne To Beaumont Houston Austin etc. I have owned 3 Nissan Frontier and now a 2017 Titan purchased and maintained by Streater Smith. My service contact Meagan has gone above and beyond for me in every way possible and beyond continuously for the last 2 years. Steven Rowland and Leo Arias went above and beyond in every avenue to make sure we were more than happy in a situation we were completely comfortable in. Baker Nissan ripped us off,damaged our windshield, lied countless times and ignored our phone calls from the original sales person up to the dealership manager and finance man. Baker Nissan is Scandalis and full of liars. The staff at Streater Smith exposed their lies and took every step in their power to ensure us a great deal on an excellent vehicle. Steven Rowland literally gave me the jacket off of his back. Leo Arias treated us like we were family. Jennifer has always be the most polite and accommodating service consult you could ever ask for. These people are true, kind and good hearted people who are truly there to help you find the right vehicle for you and your family. Mr. Traylor in financing is a true man of integrity. Do yourself a favor and DO NOT go anywhere other then Streater Smith.
Great dealership/Avoid JoJo - Relyub
Would give them a 5 but salesman JoJo is clueless. Has no idea of the product,lies,then trys to cover his lies. If you go here, ask for John Fields. Call ahead. He is probably busy fixing the problems that JoJo caused.JoJo