New Vehicle purchase - Ric
Purchased a new Buick yesterday, one of the best car buying experiences I’ve had (over 30 cars purchased throughout the past 50 years). Matt (sales manager introduced my wife and I to Carlos Velandia who was prepared to introduce us to the car we came to test drive. Carlos is simply the most knowledgeable, competent, patient and respectful car salesman I have ever had the opportunity to work with. His knowledge of the vehicle was complete (no BS), and delivered in a calm well-paced manner. My questions were answered fully and respectfully.
The test drive revealed a “rattle” on the driver’s side. One technician couldn’t identify it, sales manager thought it was related to a broken license plate. I retested it and still heard it.then Ryan and Sean from the service department drove the car and quickly determined the cause and had it fixed in a few minutes. Thanks again guys.
The buying process was typical with a little back and forth negotiating, but proceeded as expected. The delivery process seems to be the bugaboo with many local dealerships, no exception here. It took about three hours from the time we agreed on a price until I drove off the lot. I realize the finance department has a lot of paperwork to process but it always seems to me, the customer who is waiting to drive his new car home, that it takes a long time. That being said, Alex presented the paperwork in an orderly and efficient manner.
Monica handled the delivery orientation in a pleasant and efficient manner. Rather tediously explaining every feature (most of which I was already familiar with) she asked me what she could help me with, then proceeded to help me with what I wanted to know, great approach!
Then the ever present Carlos went over a few additional items with me and sent me on my way. Job well done by all.
Top Reviewed Specialists At This Dealership
Sales and leasing
Sales & Leasing
On my visit today Mike the service manager did a great - lacrosse
You made it easy for me to understand. Great job that is why you are a Manager. :)
I will return for my follow up service thanks again Mike. 😉
It has been consistently the same great service. - DBIII
The service at that center, make you feel like you are important. My name was on the board like it was saying 'We have a spot awaiting your vehicle'. Need I write more?
Excellent Customer Service - Susan
Marc was very helpful. Our Terrain is beautiful, and we are very happy. We made an excellent deal, and that always makes me happy too. We had many choices as we approached the lease of a new vehicle, and we couldn't be more happy of where we landed. The Henderson Buick/GMC dealer of Auto-nation helped us make a great decision. Again, love my Terrain. Thanks Marc for a great experience!!!
Screwed at service counter - Bilatserkva
Knew what was wrong when I took it there, they said they would look at the car for $130 but that would be applied to bill if work done there. I told the service tech what I wanted when I arrived, he waited till after I agreeded to let them examine the car for the fee that they don't fix just that broken part but replace whole system instead, even though the part of the system they where going to replace was working just fine. $180 repair goes to $420...