So disappointed - WithEaze
As far as the being experience goes, they've done a fabulous job.
This is where the good experience stops however.
I brought my car in for a service and needed a rental . They put me in a Dodge Journey??! It was not even the same class of the car that I usually drive as it is about twice the size of mine. When I tried to bring up the issue with the Enterprise employee she said that, since my car is under warranty, these are the types of cars it covers. How is that ok?
In my previous experiences with other dealerships, they would give you a car similar if not better than the one you drive. It was just so disappointing that the VIP treatment stops the moment you purchase.
When I tried to call and speak to someone about it, I was put through a voicemail.
Great job failing a client who bought two cars from you.
2 purchases at once - airics
First, let me say that my recommendation of this dealership is only to deal with Alonzo and not Chris.
I had a 2014 Fiat 500L that I purchased from Findlay brand new. Unfortunately, at 11,000 miles the transmission went out. I took it to Towbin for service since they are closer to me. 24 days in service and a new transmission. I had the thought of trading it in on a new 500L with the different transmission. I owned 3 fiats at the time, 2 500s and the 500L.
After looking at the 500l vs the 500x, i decided on the L since it is definitely more bang for the buck. I admit that I got a very good trade in value on my 2014 500L considering noone wants these vehicles. Alonzo was very good and seemed straight forward which I appreciated. Chris was actually my sales person and a huge disappointment. My 2014 500L had the navagation system, backup cameras, fully loaded. You could talk to the system. The 2015 did not have the nav or backup camera, which i could live without. However it was vital to have all the other features to me.. text messaging, streaming, song identification, etc which this vehicle does not have. Chris informed me that i must have the wrong type of phone. I did not change anything.
After a call to Fiat I learned the truth. Chris' response was "my 500x has all those features...".. Incidentally Chris does not return calls or texts. I even texted him the screen to show that there is no identification of music.. very disappointed...
At the same time, on the same day i bought the 500L, i also traded in my 500 on a 2014 Kia Soul from the VW dealership. They brought it over and Fiat sold it to me.. that vehicle is phenomenal. It is 100x better than the 500L.
So today, i texted Alonso to tell him that i was not exactly happy and i was going to do some reviews. He sounded like he was going to help. He said that he would talk to Chris. I told him my story on how I love the soul and i am going to get rid of the 500L. He texted me back saying "let me know if i can help"..... crickets... crickets... They have 2 Kia Souls on their lot. I've had the 2015 500l and the Soul for about 2 months... i've put 3500 miles on the Soul and 250 on the 500L Tell me which one i like better now....