Quick in and out service - 16 GT4
I needed to check the clutch on my Honda Accord and have the oil changed. Deborah was the 1st to greet me. She set me up quickly, put me in touch with the tech and addressed all of my concerns in a fast manner.
Excellent Service - Omera5
Recently, I had a major problem with my Honda Pilot. It won’t start . I purchased a new battery a few months ago so it should not be the problem. I was scared to drive my car thinking that it will not start That incident happened more frequently the last couple of weeks One day, I was going to work and my car won’t start so I called roadside assistance. He was able to start the engine. I didn’t waste no time I took my car to the dealership. Rick Ream ( Service Advisor) was very helpful, he explained to me some potential reasons and asked me to leave my car overnight so the technician can diagnose the problem the following day. My car is 2016 model and I bought a Honda because of reliability. I was devastated to have a problem like this. Rick called me to pick up my car the following day . He told me that it has something to do with an alarm system. He told me to drive my car for weeks and then bring it back to see if taking the alarm off will solve the problem. So far , my car is been running good and hoping it stays that way.
Thanks Rick Ream and the technician who help me with my car. You guys did an excellent job. It feels great to have a Service Department that you can trust.
Excellent Customer service ever! - lorna
Joey Saccavino is a very professional car dealer. He went extra mile to provide all the assistance so I can have the car that I wanted. All my request had been provided in a very fast and efficient way. Likewise, all the teams are very polite and accommodating.
Abnormal Noise from Air Con is "Normal" - Ex-CRV Owner
I had a 2017 CRV Touring 4WD, abnormal noise sounds like from the belt or something like that. Had an appointment with their "Service Manager". The Manager heard the noise, agreed there is noise, but he said the noise is not "Loud" enough to consider as a warranty issue. I will need to wait until the noise getting louder in order to get a warranty work done - or even put it in the shop for inspection (did I mention we spent about an hour at the service dept entrance?). We even pull another brand new CRV from the dealership lot and proof that no such noise from another vehicle. Well.. he just sent me home without any repair attempt. At the end... we just traded in the CRV to a Mercedes after we have no help from the dealership or Honda Corp.