Excellent Job - Jenny7314
We just want to appreciate Alex L. And Jose G. For helping us with our car eventhough they were busy. They made it so easy for us to get it fix. Kudos to you both!
the last sevice completed there was done well - unhappy customer
the last service completed there included an oil and filter change as well as inspection, and front brakes. I am very satisfied with my service advisor named "adam." he was very good at explaining what needed to be done and informed me that the front brakes were in need of replacement. his promise to have the vehicle ready by a given time was beaten by 15 minutes. so he is a man of his word and very good at what he does.
from a past experience I do have a problem with the service manager who charged me $70 for a starter replacement when the car was approximately 300 miles out of warranty. horrible customer service by this service manager and it has cost this dealer future business with new Hondas I have purchased along with family and friends. unfortunately when I brought this fiasco to the attention of the "general manager" he said no problem and that the dealership would absorb the cost because of all the new vehicles I had purchased or leased there. I was unable to reach him (the general manager) on the day of this repair and so the $70 charge stood. the general manager obviously knows what the term customer service means and the cost of acquisition for a new customer. maybe he should relay that to his other managers. to be clear it has nothing to do with the $70 and everything to do with treating customers right. albeit, the car was approximately 300 miles out of warranty there was a easy fix to avoid this charge and making me an unhappy customer. there are exceptions to every rule. it has already cost this dealership two new vehicle sales and definitely will cost them more. the only reason I went there for service is because that is where this car was leased. the other cars go back to the dealership where purchased. great general manager and horrible service manager. hope none of you have to deal with this service manager who didn't even come out to explain his position to me, instead sending out one of his lackeys... it's the principal here not the money, $70 doesn't change anyone's life...
We are thrilled! - telanca
Pronnie was a joy to work with. Tai also went way above and beyond to help us with financing. We are very grateful for all the help and will recommend this dealership to friends. Thanks for making us feel like family.
Poor Customer Service - DiAndy
I called Findlay Honda on Azure Drive, Las Vegas, NV to schedule an appointment for an oil change and to see if they were able to do a couple recalls. Spoke with a VERY nice man who made may appointment but said I may have to reschedule for the recalls if they do not have the parts.
I arrive before my appointment time, park and go inside. I am not greeted, nor does anyone smile or acknowledge me. Finally Don asks me what I need. I told him I had an appointment and needed to see if they were also able to do a couple recalls. He asks who my appointment was with. I had no idea as I did not remember the guys name that I called, but his confirmation email had "J" as a first initial. I was talking to Jon and he says "well it wasn't with me". He looks in the computer and says, "oh I see the problem you made an appointment online". I stated, "no, I didn't I called your phone number and asked to make an appointment with Service". He said the appointment wasn't with him but he would help me. (Wow thanks!) He said that they could do the recalls as well as the oil change and asked if I had a ride. I told him no. He just says okay. I go to sit down. 3 hours later I thought I would go ask how much longer, again I am not greeted or acknowledged by anyone. There was another lady waiting for help as well. Finally a lady goes up to the other lady and says can I help you? She said yes I need to pay for my services and pick up my car. Again with the "Who's your appointment with?". She said she had talked with a Jon. She says I will go get him for you. Before she left I told her I wanted to see how much longer my car would be. She said who helped me I told her Jon as well. Jon helped the one lady, walked right by me and went to talk to another employee. I was finally asked again by another man if I needed help and I said "Yes, the lady there said she would get Jon for me". He finally comes over and then proceeds to tell me that he wasn't supposed to helping me that Don was, and he points to an empty station, and says he is on break now. He reluctantly still had to help me out. Then another man all together takes over my "case" (which was how it felt). My overhead light is out in my car and I asked if they could fix that for me, he said yes if you go to the parts department and get one he would have it installed. I must have looked confused, which I was, and he then says I will just make a not and they will get the bulb and install it. (AMAZING how that would have worked, BUT it did not happen, light is still out) I thought while I was waiting I would look in the parts area. I found a few things and asked the cashier (which was RIGHT there) if I paid her for the items. She said, did you get a ticket from the parts department? I was like WHAT? I just stood right here in front of you, picked up a couple items and walked right up to you. She took my items and said she would take care of it and walked away. At this point I am completely confused and I thought I had to wait for my car to be done to pay for the items, so I went back to sit down and wait. When my car was finally done I took my ticket up and there was a different cashier. I told her I also had some other items somewhere that I wanted to buy. She got them and then proceeds to tell me that I needed to get my own ticket in the Parts area, (RIGHT NEXT TO HER) I explained that there wasn't anyone there, and still isn't so I had no idea. She says there's a button there to push to get help...............
I'm no spring Chicken, I have been to dealerships for YEARS to service and maintain my vehicles. This was my first, and I HOPE MY LAST, experience with this chaotic, no one wants to help you Service department. I hear Henderson has a friendlier staff, may just go there, or somewhere else all together.