Quick in and out service - 16 GT4
I needed to check the clutch on my Honda Accord and have the oil changed. Deborah was the 1st to greet me. She set me up quickly, put me in touch with the tech and addressed all of my concerns in a fast manner.
Unethical - jdmichie3
Why can't I give 0 stars??? I live in Utah 2 hours away and I contacted them through the internet and explained the deal I would like. The internet manager (Theresa) said she couldn't discuss numbers but it sounded like we pretty much have a deal so come on it. So, I drove 2 hours to the dealership, when I got there not a single salesperson approached me. Then when I was asked if I needed help from what looked like the floor manager I said yes and he surprisingly said okay and then walked away, with what I thought was to get someone....then he returned and proceeded to talk to co workers as if I hadn't told him that I needed someone, 10 minutes earlier. THEN another gentleman asked if I needed help and when I told him yes, he also was surprised then I told him Theresa had told me to come in, he proceeded to get the salesperson that was assigned to me and we took the truck on a test drive. The truck had some flaws that weren't noticeable in the pictures but it still ran great. We went in and the salesman asked me what I was thinking. So i gave him a little higher offer than what I wanted, because that's how haggling and buying cars goes. I told him my credit score and he could use whoever he likes to finance it, mind you I don't need the financing (I actually have the asking price 5 times over sitting in my business account) I just want it to rebuild my credit. But when he told me they would come off the price 400$ and that's it. And when I said "hold on now, I was led to believe that we were pretty close to a deal (which was 700$ difference) he said "oh they (the internet lead manager) don't care if the deal happens or not, they'll tell you anything to get you in here. That's when I said okay well I wish we could make a deal (mind you I would have done it for a little more but the salesman apparently didn't want a sale) So I left. I would say my experience is unethical, dishonest and apparently people/customers don't matter to this company.
Satisfied - Jesse
This is my 3rd Honda on this Dealership it’s always good service & good sales people..I highly recommend this dealership..I will definitely recommend this to my friends
Abnormal Noise from Air Con is "Normal" - Ex-CRV Owner
I had a 2017 CRV Touring 4WD, abnormal noise sounds like from the belt or something like that. Had an appointment with their "Service Manager". The Manager heard the noise, agreed there is noise, but he said the noise is not "Loud" enough to consider as a warranty issue. I will need to wait until the noise getting louder in order to get a warranty work done - or even put it in the shop for inspection (did I mention we spent about an hour at the service dept entrance?). We even pull another brand new CRV from the dealership lot and proof that no such noise from another vehicle. Well.. he just sent me home without any repair attempt. At the end... we just traded in the CRV to a Mercedes after we have no help from the dealership or Honda Corp.