Happy with my vehicle, despite challenges while shopping. - Lindsay G
I can't say my car buying experience was all together enjoyable, but I did love working with Vanessa. She was easily the best part of the experience. After dropping off my Infiniti G37 that I already owned for some maintenance, another employee called to ask if I was interested in a trade-in. While that wasn't my reason for stopping by that day, I had been rolling the idea over in my head, and agreed to come back later to look at some options. I briefly described what I was looking for in my next car, and came back after work to take a look at what he had lined up. He introduced me to Vanessa and another (new) sales consultant, and we test drove a vehicle that was fine, but not exactly what I was looking for. I began to explain to Vanessa what my driving habits are, how many miles I drive, what kind of space I was looking for, colors, features, etc. She figured out exactly what to show me, and upon returning to the dealership from the test drive, walked me straight over to what I would eventually buy. She was spot-on - listened to exactly what I said. I left that evening with the intention of coming back for a second look, after I'd had a chance to test drive some other makes and models at other dealerships.
The next day, I shopped around a lot - 6 dealerships, 5 test drives, 100+ degree heat, and multiple sales pitches. I returned to Infiniti with a friend, and the other sales consultant from the night before began to work with us, not Vanessa. He was unprepared and unable to answer some of my questions, left us alone for a while, and eventually, I decided to see his manager to request to work with Vanessa instead. She just seemed more knowledgeable and engaged, and ready to help me. From there, she took over, answered my questions, and assisted with my trade-in and negotiations. After a very long day and several hours at Infiniti, I felt ready to move forward with the trade and purchase. Yay!
The last and most disappointing thing about my car buying experience came during the signatures portion with finance. I was handed the warranty explanation for signature, and to my surprise and extreme disappointment, it did not match what Sales Consultant #2 (the new guy) had told me, which I had asked him specifically. Certified Pre-Owned warranties through Infiniti are 6 years, unlimited miles, from date of in-service - as in original purchase date. I (and my friend) had been told 6 years from the date of MY purchase. Needless to say I was furious, and almost called the whole thing off. I didn't think it was fair at that point that I had agreed to a purchase price that didn't include the warranty I had been told I was buying. After several apologies and some attempts at softening the blow, I went ahead and moved forward with the purchase. It was almost 9pm. I was exhausted and hungry, had already moved all of my belongings out of my old car and into the new one, transferred the title, and really didn't want to start all over.
I felt like I had been lied to and taken advantage of. Not by Vanessa of course, but the other consultant, and the dealership as a whole. I spent the entire next day questioning whether I had made the right decision. Whether I had been played.
Luckily, come Monday, my new vehicle was a joy to drive, and Vanessa had worked very hard and made some special arrangements for me to have my rims and a paint chip corrected. She even personally drove me home from the dealership the day I dropped off the new vehicle for those services (I was going out of town, so we had arranged for maintenance while I was away). She has been upfront and more than accommodating with me via text, and is extremely polite and easy to work with. Her approach toward me feels genuine, and I felt like my experience with her was important to her - not just a sale.
Thank you Vanessa for being so patient, accommodating, professional, determined and thoughtful. It was a pleasure working with YOU!
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