Happy Customer - torsten.tangleis
An amazing visit! All who helped were wonderful. I truly enjoy coming here for to get my vehicle serviced. Great dealership. I will definitely return for future visits
Horrible Customer Service in a Time of Need - Thomas P
Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him.
I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.
After searching all over California for a car that just... - JAdmiral
After searching all over California for a car that just couldn't be had reasonably (see my Galpin Lincoln review), I got a tip that a Vegas dealer has what I wanted (and was Calif. smog legal). I made the call and spoke to the internet sales guy named Lou. Confirmed he had the car, negotiated the price in 1 minute, held the car with a $500 refundable deposit via credit card, and hopped on a plane. When I arrived, the car was exactly what I wanted, clean, prepped, and ready to go. Did the paperwork, offered a cigar, and off I went!!The next morning, I noticed a flaw on the steering wheel cover. An hour wait in service resolved the problem, and I drove the 250 miles home. All this from a dealership that knew they'd probably never see me again! You know what? I'd fly back to do business there!