Great Experience - Patty M
David Schmidig was very helpful. It was a very HOT day and he suggested we look at the various models in side the showroom to narrow our search & get out of the heat. When we decided on the model, he helped us narrow down the features & color then let us wait inside while he went to get a vehicle that matched our requirements. The Vehicle had everything we wanted and more. We took it for a test drive and David worked diligently with us to get the vehicle at our price point. Great service & hassle free and we never felt pressured to buy.
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Above and Beyond - TennisGal
The Service Advisor went above and beyond to help me out by staying after hours and finding me a loaner car. I will take my business to Earnhardt Mazda in the future.
I'm still making payments on a car they have put up for sale - MSwallia
I've had nothing but problems at Towbin Kia. My wife and I wanted to deal with the sales department through email or texting, but the sales guy wouldn't. We ended up spending a good portion of two days sitting in their showroom waiting for things to happen after repeatedly being told it would take just 45 minutes. We spend over 6 hours trying to trade in my 2015 Mazda CX-5 with almost 47,000 miles on it.
When I finally got to the point where I could sit down with someone in the finance department, there were so many mistakes that I should have walked out. They had my trade-in with nearly 70,000 miles on it, they had no idea about the 60 months 0% APR financing that I'd been approved for the previous day, and they added on $850 in gap insurance that I initially declined.
I was also told that I would receive a $400 check to pay for registration. I have yet to receive that. I paid for the extended warranty that should have come with a box of Zurich Shield supplies. I still haven't received that.
After reminding them that I had been approved for 60 months at 0% APR, I was offered two different financing terms. One was for 60 months and one was for 72. I was told both were 0% APR, but when I calculated the totals, only the 60 month loan was 0% APR. The 72 month loan had over $3,500 in additional charges that the finance guy couldn't explain, but he assured me it was also 0% APR. I chose the one that truly had 0% APR.
After all that, I had to wait a week for my new car to be delivered from somewhere in California. This didn't bother me a bit, but I wasn't allowed to leave with my Mazda because Towbin Kia now owned it. This also didn't bother me until I checked my bank statements over two weeks later and I was/am still making payments on the trade in and that loan is still in my name, even though it is up for sale on the Towbin Kia website.
So I am currently still making payments on a vehicle that Towbin Kia is actively trying to sell.
When I filled out the feedback survey, I was offered a free oil change for my trouble. What I really want is my Mazda back. I regret ever considering Towbin Kia for a new vehicle.
It has been consistently the same great service. - DBIII
The service at that center, make you feel like you are important. My name was on the board like it was saying 'We have a spot awaiting your vehicle'. Need I write more?
CardinaleWay Mazda - Las Vegas