Fantastic experience - Melbelle
Hooman was so helpful, professional, and informative on my vehicle. I love my car! Highly recommend this dealership and Hooman Keyvan. Excellent experience and a very satisfied customer.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet Sales Consultant
Great delaer - Keffel
This was the best car buying experience I've ever had. Great price and couldn't believe how fast I drove away with a new car. Great dealership.
Internet Fleet Sales Manager
Sales and Leasing Consultant
Amazing Customer Service!! - PaulieDV211
Luis is simply AMAZING!!! His personal service, attention to detail and awesome demeanor set him and DCH Acura service center apart from all others!!! Luis is beyond attentive and genuine kind person. Always look forward to seeing Luis and I know Luis not only takes care of me he takes care of the rest of my family!!! He's a great person and the service is impeccable.
Internet Sales Manager
Highly recommended - Stuff66
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
Excellent Caring Customer Service - PLEASED CUSTOMER
I bought my ACURA MDX in 2011. Mr. Rodriguez has always been very, informative, regarding the service needed each visit. Much appreciated concern for customers.
Purchae of 2018 MDX - Vic & Bonnie Laguna Niguel
We recently purchased a 2018 MDX AWD from Norm Reeves Acura of Mission Viejo. This was the best car buying experience we have ever had. Our sales person, Bill Barrette, was professional, low key and extremely knowledgeable. No hard sell, no upselling, no last minute surprises.
We were very happy with the trade in value of our old car and very happy with the price we paid for the new car.
We highly recommend this dealership and Bill Barrette. Most of all, we love the vehicle!
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO
Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX.
So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before.
In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!
The best deal and best service we ever had at the dealership - Kimberly Ngo
I search online to find a dream car for my wife, and I found it at Acura of Riverside. I made a few phone calls to confirmed the car and price. They sent back with the quote via email. We drove down to Acura of Riverside, closed the deal in less than 2 hours. We drove home with the dream car of my wife - Acura MDX Advance package 2018. Thank You Ron at the Acura of Riverside
Customer Service - Magdcruz
Gary was such a different salesman. He did not approach my family with the typical, “buy a car;I want my commission” vibe. He explained in full detail what he liked about certain cars and what he honestly did not like and that made us more comfortable to stay and discuss options. Finally, when the right papers were signed, the sun had gone down so we were worried about any scratches we couldn’t see. Gary assured us that we may call him if we see any the following morning. The next morning, we saw scratches on the passenger front, front hood, and the gas lid was not flush. By that following Saturday, Gary was there to introduce us to Gerry the service advisor and explained the situation. Gerry was able to provide a courtesy car and on Monday afternoon, he called with an update of when the car will be finished. Communication within this dealership seems to be a priority and is refreshing to be a part of. If anyone is thinking of purchasing a car, Gary would be the man to reach.
Family dealership - honest and well run. - Dr mom
I Vastly prefer this straightforward honest and affordable shop to my Scottsdale Acura location. I get cars serviced here when I’m visiting in L.A.
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
Amazing experience - MannyP
The service and accommodations were top notch. And the cars are great too. The waiting area was much appreciated. There were plenty of complimentary snacks n drinks. Since I had my 6 year old neice, the kids activity room was a true unexpected blessing.
Worst customer service - HitomiO
I went to dealer to check out car we were interested. I told them I have to work so I just wanted to test drive and think about it. Agent suggest to get quotes and we liked the deal. They told me 30 min everything is done. we were doing paper works and they told me my credit score wont apply to the deal we made ( I already told them my score before everything starts...) I was quite upset because I waisted my time and I had to go to work. I told them I am not interested in so Agent changed his attitude completely and told me "Dont be rude" with threatening face.
I was so scared that he would phisically do something... I run into managers office and they told me don't worry we will take care of it. They quickly try to close sale but their system rundown so I couldn't pay or do anything. At that point,Its been 2 and half hours past. I was late for work and my husband was late for meeting. They told me to come back next day. NO WAY!!
In the way, I was glad that payment didn't go through because I shouldn't give them my hard working money for that horrible service I experienced.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
3 weeks later, the manager drove to El Segundo and repainted the scratch, with a rental, so I gave them 3 stars instead of 1, I would honestly gave them 3.5 but not with this system.
Brought my car in for a master cylinder recall. Got my... - WILLIAM888
Brought my car in for a master cylinder recall. Got my car back with a clicking noise. I brought it back 4 times and still the mechanics cannot get the problem fix. I brought it back a 5th time and this time they wanted $2100 for a problem they caused. Yikes!! I would never recommend this dealership. At least the service department. Might as well go with a Honda since you get sub par Honda service. Will probably go with a Lexus or a MB next time. Acura seriously, if you want to be a Luxury brand you should start acting like an Luxury brand.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Weir Canyon Acura