They found my new hybrid mdx - Mdxowner
Finding a hybrid mdx was near impossible. The staff at weir canyon was very helpful and informative setting up and learning all the new features.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet Sales Consultant
Excellent service by professional and caring staff!!! - AcuraForever
I came in to lease an ILX Tech and couldn’t have asked for a better team to help me. Jeanne, Karine and Artur were so amazing, patient and kind with all of my questions and gave me so much of their time. All the paperwork was taken care of so efficiently and with precision. Everything was extremely well organized and presented to me, with all options explained to help me make the best decisions. I never felt rushed but was given time to carefully ponder over things. I left very happy and peaceful with a wonderful deal! I am thrilled now with my new car after turning my ‘99 Acura Integra in that very day also after nearly 20 years and over 283,000 miles!! It was still running strong but I wanted a new car. : ) I bought my ‘99 from this dealership also, Acura of Glendale, and had all my service done over the years there which was always excellent, thorough and so friendly! I will continue having my new car serviced there also. I highly recommend this great dealership to everyone!!!
Internet Fleet Sales Manager
Sales and Leasing Consultant
Amazing Customer Service!! - PaulieDV211
Luis is simply AMAZING!!! His personal service, attention to detail and awesome demeanor set him and DCH Acura service center apart from all others!!! Luis is beyond attentive and genuine kind person. Always look forward to seeing Luis and I know Luis not only takes care of me he takes care of the rest of my family!!! He's a great person and the service is impeccable.
Internet Sales Manager
Service - review
I have taken my MDX here for service for over 10 years and always had very good experience. George has excellent follow up and attention to detail. I'm treated very well and know my car is getting top notch service.
Highly recommended - Stuff66
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
EXCELLENCE IN CAR BUYING CUSTOMER SERVICE!!!!!! - SVKWILSON
I WANT TO BEGIN BY SAYING THIS REVIEW IS NOT PAID FOR, IT IS THE HONEST TRUTH BASED ON MY OWN PERSONAL EXPERIENCE.
I am so very pleased for the opportunity to leave Gold Coast Acura a review!!! I must mention that another dealership that I have been a customer for 20+ years left me feeling dejected, as well as another dealership. I expanded my search outside San Diego to Gold Coast Acura, 4 hours away. First, Michael Kosakowski, the owner, saw my search from TrueCar and personally reached out to me via email. After the ill experiences with the previous establishments, I decided to give Gold Coast Acura a try. Michael's email was, simple, but sincere. He had Peter Lieberman contact me, who was so very nice and personable, knowledgeable and experienced. He made me feel at ease right away. He took care of submitting the paperwork for financing, he went out of his way to locate a vehicle that had not been used as a demo. HE WENT ABOVE AND BEYOND FOR ME!!!! Once the vehicle was located he arranged for Angel to bring it to me in San Diego. The dealership from where they retrieved my vehicle said they would wash it, as it had been sitting in the back of their lot. Peter called me prior to Angel's arrival, who brought my new 2018 Acura RLX to me, and informed me that that dealership in fact did not clean it but Angel would do his best to make it presentable. Peter then stated that, as this was not how Gold Coast Acura conducted business, and directed me to get my car detailed and send the bill to Gold Coast Acura. Gold Coast Acura honored the TrueCar pricing and made this the BEST car buying experience EVER. Michael, I am so appreciative and so very grateful for the care and concern you and your team took in providing a car excellent car buying experience. You can be certain I will sing your praises to everyone who inquiries about my car and from where I bought it. Thank you and your team for being who you are....EXCELLENCE in the PRACTICE of SUPERIOR CUSTOMER SERVICE!!!!
Service - Leop
Great customer service. Very quick and easy. In and out in no time. Was dropping off car for a Saturday appointment. 50 min before they close they said they could be done in 40 min !! Good job guys thank you
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
Excellent Service - ArtM
I was pleased with the overall service we received by the team, including management. I was also surprised that my salesman was still around after 10 years and was able to assist us with our purchase. I would definitely recommend anyone to them.
Worst Customer Service - DJiatIrvine
0 star if possible.
I made an appointment with Emily to test drive a used Acura MDX. I also told her that I am interested in buying a new MDX instead if there is a good deal. I drove there after work from Irvine and it took me more than one and a half hour to get there. I was greeted by Daniel, Sales Consultant, at the entrance so I told him I am here for a test drive. He went out to find the car, however, he couldn't it for almost 30 minutes. After a long wait, he came back with a bad news that the car was taken by someone as a loaner and won't be available for two days.
He told me to come back in two days and the price cannot be negotiated because it is "internet price".
I told him that I am interested in buying a new one instead. He gave me a quote and then told me no dealership in 250 miles radius can't beat it. I told him otherwise. He challenged me to find a better deal somewhere else so I walked out because I wasn't comfortable speaking with him at that point. I went to another dealership I was negotiating with previously and got the deal done on the same day. -- Bad Sales Personnel and Service
Emily called me the next day and asked me "how was the test drive and experience at the dealership?" so I told her it wasn't ready when I got there. -- Internal Communication Problem
This was my 8th time buying/leasing and this is the worst experience at any dealership by far.
I cannot understand how their rating is so high here. It must be skewed data.
Good! - Steve
Great and fast service! Had oil change with reasonable pricing and they also provide a car wash even wasn’t professional job. Overall good to be done, when you don’t want to stay such a long hours. No appointment necessary!
Amazing experience - MannyP
The service and accommodations were top notch. And the cars are great too. The waiting area was much appreciated. There were plenty of complimentary snacks n drinks. Since I had my 6 year old neice, the kids activity room was a true unexpected blessing.
Awesome Experience - LifeinStride33
Sarah Lopez provided me with the best car buying experience ever. Truly appreciate her patience and professionalism. I LOVE my MDX!! First new car I've ever purchased and it was great. I could have done without the arrogant and rude sales guy who worked on the numbers and came out 2 times like your typical numbers guy.
I took my car in to install the items I had ordered last week. Service was great. They called me twice to ensure that I knew when my car would be ready. All in all, I highly recommend this awesome dealership.
Worst customer service - HitomiO
I went to dealer to check out car we were interested. I told them I have to work so I just wanted to test drive and think about it. Agent suggest to get quotes and we liked the deal. They told me 30 min everything is done. we were doing paper works and they told me my credit score wont apply to the deal we made ( I already told them my score before everything starts...) I was quite upset because I waisted my time and I had to go to work. I told them I am not interested in so Agent changed his attitude completely and told me "Dont be rude" with threatening face.
I was so scared that he would phisically do something... I run into managers office and they told me don't worry we will take care of it. They quickly try to close sale but their system rundown so I couldn't pay or do anything. At that point,Its been 2 and half hours past. I was late for work and my husband was late for meeting. They told me to come back next day. NO WAY!!
In the way, I was glad that payment didn't go through because I shouldn't give them my hard working money for that horrible service I experienced.
Brought my car in for a master cylinder recall. Got my... - WILLIAM888
Brought my car in for a master cylinder recall. Got my car back with a clicking noise. I brought it back 4 times and still the mechanics cannot get the problem fix. I brought it back a 5th time and this time they wanted $2100 for a problem they caused. Yikes!! I would never recommend this dealership. At least the service department. Might as well go with a Honda since you get sub par Honda service. Will probably go with a Lexus or a MB next time. Acura seriously, if you want to be a Luxury brand you should start acting like an Luxury brand.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Weir Canyon Acura