Great Service - Car Guy
My service manager Roy Hernandez was courteous and professional. He handled the problem I had with my Acura in a speedy manner and made sure I received a free car wash!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet Sales Consultant
Best car buying experience - Han Kim
When I purchase a car from any dealership, it would normally take 2-3 hours minimum finalizing the deal.
Karine and Alton were extremely helpful trying to expedite the entire process.
I didn’t have to ask for further discount because the initial offer from them was already lower than any other dealer’s offer.
I strongly recommend Acura of Glendale and Karine for anyone who may want to purchase a vehicle.
Sales and Leasing Consultant
Internet Fleet Sales Manager
Amazing Customer Service!! - PaulieDV211
Luis is simply AMAZING!!! His personal service, attention to detail and awesome demeanor set him and DCH Acura service center apart from all others!!! Luis is beyond attentive and genuine kind person. Always look forward to seeing Luis and I know Luis not only takes care of me he takes care of the rest of my family!!! He's a great person and the service is impeccable.
Internet Sales Manager
Service follow-up (s) - EMR3
Brought my MDX in for service last week and George was top notch. First class treatment and very much appreciate it. Always have a good experience here.
Highly recommended - Stuff66
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO
Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX.
So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before.
In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!
Great service - Jojo
Great service and friendly employees! My service tech was busy when I got there but another employee (I didn’t get her name) was very kind and showed me to their waiting area. She went and let Angelo know that I was there and she checked on me twice to let me know he was coming and asked if she could get me water or anything. Great customer service! Angelo was also very friendly & helpful!
Excellent Service - ArtM
I was pleased with the overall service we received by the team, including management. I was also surprised that my salesman was still around after 10 years and was able to assist us with our purchase. I would definitely recommend anyone to them.
Worst Customer Service - DJiatIrvine
0 star if possible.
I made an appointment with Emily to test drive a used Acura MDX. I also told her that I am interested in buying a new MDX instead if there is a good deal. I drove there after work from Irvine and it took me more than one and a half hour to get there. I was greeted by Daniel, Sales Consultant, at the entrance so I told him I am here for a test drive. He went out to find the car, however, he couldn't it for almost 30 minutes. After a long wait, he came back with a bad news that the car was taken by someone as a loaner and won't be available for two days.
He told me to come back in two days and the price cannot be negotiated because it is "internet price".
I told him that I am interested in buying a new one instead. He gave me a quote and then told me no dealership in 250 miles radius can't beat it. I told him otherwise. He challenged me to find a better deal somewhere else so I walked out because I wasn't comfortable speaking with him at that point. I went to another dealership I was negotiating with previously and got the deal done on the same day. -- Bad Sales Personnel and Service
Emily called me the next day and asked me "how was the test drive and experience at the dealership?" so I told her it wasn't ready when I got there. -- Internal Communication Problem
This was my 8th time buying/leasing and this is the worst experience at any dealership by far.
I cannot understand how their rating is so high here. It must be skewed data.
Major service - Laguna jim
I have been going to Thomas Acura for both my Acura’s sevice. Great company and outstanding service! I recommend them to all my friends
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
Amazing experience - MannyP
The service and accommodations were top notch. And the cars are great too. The waiting area was much appreciated. There were plenty of complimentary snacks n drinks. Since I had my 6 year old neice, the kids activity room was a true unexpected blessing.
Go see David Bennett - jwmarkell
My Honda lease was ending and I'd always wanted to upgrade into an Acura. I visited Norm Reeves yesterday and worked with David Bennett. He was helpful without pushing, had great patience and car knowledge and made the whole experience that many of us dread, super easy. Hats off to Dave for being genuine and honest. Loving my new RDX!
Worst customer service - HitomiO
I went to dealer to check out car we were interested. I told them I have to work so I just wanted to test drive and think about it. Agent suggest to get quotes and we liked the deal. They told me 30 min everything is done. we were doing paper works and they told me my credit score wont apply to the deal we made ( I already told them my score before everything starts...) I was quite upset because I waisted my time and I had to go to work. I told them I am not interested in so Agent changed his attitude completely and told me "Dont be rude" with threatening face.
I was so scared that he would phisically do something... I run into managers office and they told me don't worry we will take care of it. They quickly try to close sale but their system rundown so I couldn't pay or do anything. At that point,Its been 2 and half hours past. I was late for work and my husband was late for meeting. They told me to come back next day. NO WAY!!
In the way, I was glad that payment didn't go through because I shouldn't give them my hard working money for that horrible service I experienced.
Brought my car in for a master cylinder recall. Got my... - WILLIAM888
Brought my car in for a master cylinder recall. Got my car back with a clicking noise. I brought it back 4 times and still the mechanics cannot get the problem fix. I brought it back a 5th time and this time they wanted $2100 for a problem they caused. Yikes!! I would never recommend this dealership. At least the service department. Might as well go with a Honda since you get sub par Honda service. Will probably go with a Lexus or a MB next time. Acura seriously, if you want to be a Luxury brand you should start acting like an Luxury brand.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Weir Canyon Acura