time is important - thanks
Thank you Paradise for making my purchase in a timely manner and and very Professional. Paul had several questions to answer and he made sure they all were. Thank you Paul
Top Reviewed Specialists At This Dealership
Fleet Director / Community Relations
VIP SALES PROFESSIONAL
Exceptional customer service. - Mike 1
I purchased my GMC Sierra SLT approximately 6 months ago and from the moment I walked onto the show room floor Allen has proven to be nothing but professional, from sales to service. My most recent experience was for my first free oil change and tire rotation. My family and I were set to leave town for the weekend and Without an appointment and little time Allen Cadillac had me in and out with a wash in less than hour.
Cadillac & GMC Sales Consultant
Brian Noble is the best - Beverlyhm
Brian is hard working and smart. The best person for the best deals in town! Honest and trust worthy all around. Wow wow wow - great
Jarred was fantastic - Mike
Jared was more than helpful I was missing some key things for a trade-in and they worked around it and sold me a wonderful car
as is, buyer beware - stupid me
bought a pick up truck, they called me in the next day to lower my interest rate. p u would not start. they came out got it started. had it in their shop. I told them there is something wrong with front end. they said that p u had inspection its ok. No there liars tie rod and ball joints lower steering shoot gone. This is a big safety issue. I only put 3000 miles on it in a year. Safety first.now i have a bill of 900.00 thanks Chevy dealer Mr Liars. Should have went to ford dealers. All I have to say is stay away.
Run Far Away! - elleanthony
I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over two weeks trying to get something set up, so that I could come into town and purchase the vehicle. I spoke with two different people at this place trying to get the purchase done. They would not budge on the price, even through I am coming from a distance. They would do nothing to help get this vehicle to me, even though I ended up telling them I would pay the full purchase price. I kept trying to speak to someone in person and they would not answer the phone, but would text me the prices. About a week passed of trying to get something worked out, and after I told them I would pay the full price, they then texted me a "new price" for the car, which was higher than what was initially advertised. Run far away from this place. Unhelpful, uncooperative and they just don't care!
Terrible Representative - jyles25
Rep ignored me when I came into service area.
Never cared to know what type of truck I had I don’t even have sticker or reminder for when the next service is due. She also wrote up a Sierra I don’t own a Sierra I own a Denali...I’m very disappointed I really don’t like to complain, but I did witness the Caucasian’s who entered the door after me were helped before me. I witnessed it first hand I was tempted to contact the news, because I was told this is not the first time at this location this has transpired. but if you look on Google response my experience is very clear. I will never return there again and I will definitely tell others of how I was outright ignored by a representative. Yes Jessie Brooks I made sure to take a card from the desk so it will not be a mistake in who the complaint is directed to. See Google Feedback
So efficient ! - Hugolink01
Called on a Saturday morning to see if they had time for an oil change. The gentleman who answered the phone said he would be able to help me on the same day! I drove over and he took my car in right away. Called me in about an hour (maybe less) and said they were done. When I picked it up, it was waiting for me and they even washed it. Mark was ver pleasant to work with.
FANTASTIC!!!!!! - pebblesjoon
My husband and I have had been loyal Yukon Denali's owners since 2000. It was time to shop for a new 2017 Denali, however we always wanted to have a Cadillac Escalade which we thought the monthly lease payment would be too high for us until we met RAY MCINNIS (Sales Consultant) and GEORGE KERIAKES (the finance manager) at Tustin Cadillacs.
Our experience with these two gentlemen was beyond amazing. From the moment we walked in, Ray and George welcomed us with open arms. They are polite, knowledgeable, patient and NOT PUSHY AT ALL!
CHRIS MONTEJANO (Certified Technology Expert), who spent close to 90 minutes teaching us all the technology bell and whistles of this gorgeous car, also has been very patient, kind and helpful.
OH...Did I mention this car can park itself !!! :)
Our monthly lease payments is beyond lower then we expected and estimated, which made us pool the trigger and drove off from the dealership as proud owners of a 2017 Black-on-Black luxury Cadillac Escalade ESV !
Thank you Ray, Chris and George, I can’t wait to come back for my next car.
Thank you again
Service department rip off - CamaroSS
I had a bolt fall out of my RF brake caliper. They fixed it in about a half hour. Cost of the bolt was $10.84. My bill: $297. You do the math. Avoid this place!
Excellent customer service - Brown123caddy
My salesman was TIM Carney. He gave a professional overview of my vehicle and he made the sales experience non over bearing and was willing to help any way he could. I 2as not looking to buy that day, but him and the staff made it happen for me inna short amount of time. Very pleased. Would definitely recommend Dutton GMC!
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
Renick Cadillac will Close in May 2018 - Filigif
We, over the years, have leased 10 cadillacs at Renick. Don Holte and Steve Weddle were the BEST!!!!!!
The only good Customer Service Rep left is Lou. Avoid Mark at all costs.
Service is bad, slow and unlike all the years of Renick in their history.
Renick Cadillac ceases to exist by end of May 2018.
Before escrow closes, research and find your next Cadillac dealership/service group.
Great, friendly and knowledgeable staff - Janis Frame
After an excellent experience of buying a car here, we bought a second one. As with our first purchase, the salesman and sales manager, and service personnel were terrific to deal with. Highly recommend this dealership.
Disappointed in Every Way - James
So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same.
A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened.
Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.
Wonderful Sales Advisor Lisa Sanchez - Midtown Atlanta
Great Atmosphere with no pressure environment. Stopped in on a whim while passing by.
Lisa Sanchez, was a delight to meet and what a true professional, she instantly made us feel comfortable.
Lisa has outstanding knowledge about the products and each vehicles differences.
Lisa was patient and offered immediate responses to the mired of questions on each vehicle we tested.
We immediately feel in love with one of the beautiful Cadillac’s.Lisa has us rethinking two other luxury’s car brands that are imported.
Be prepared to leave your consumer rights at the door! - Eronlaw
Very shady dealer! Found a good price on a 2016 Honda Civic here. Sent in over $15,000 in cash by wire transfer to the dealer to purchase the car. Rick, the sales person, was initially pretty good to work with, and was a nice enough guy. After sending them the money, they sent a purchase agreement written up on a financing form suggesting we were financing the car. Wrong! They even tried to force me to let them run my credit when I was paying cash for the car. But most troubling, the agreement included a mandatory arbitration provision. For those of you not familiar with them, these provisions effectively mean that you are waiving any right to sue the dealer if they screw up. They require binding arbitration with an arbitrator that the dealer gets to select. In other words, they get to pick their own judge. That is why many consumer protection groups have been trying to get them outlawed. When my daughter went to pick up the car, Rick told her she had to sign the arbitration provision. I talked to Rick who told me that California requires all dealers to have mandatory binding arbitration. A complete lie! I am an attorney, so not really a smart thing to say to me. I told him that was 100% incorrect, as these are tools of the dealerships, not state law. So he took it up to his sales manager,Harry . The guy was a complete jerk, refused to sell the car without an agreement to binding arbitration, and claimed he had no supervisor who could be consulted with to check his decision. I told my daughter to walk away. Cash in the bank, and they won't sell you a car unless you give up all of your consumer rights. Very disturbing! Do not use this dealer or any other dealer who follows this shady and deceptive practice!
the Service manager John Chappell and his crew are all... - sky62
the Service manager John Chappell and his crew are all top notch, knowledgeable,and a experienced crew. they have been keeping our family, 91 Eldorado, on the road for as many years now. always straight up and honest about what are car needs and how much it will cost, once the problem is diagnosed. sometimes fixing simple stuff on the spot, if time permits. with older cars, like are families Eldorado, the experienced staff can recall the problems that come up with the old cars. they also seem to be up to date and well informed on the newest technologies. great group of guys, I always enjoy talking with them.I don't think your going to find a better dealership, around, with this kind of quality service department.
keep up the good work guys,
I came, I saw, and SHE conquered ME... I was on the 10... - Rayknowsall
I came, I saw, and SHE conquered ME... I was on the 10 freeway and saw the Crestview Cadillac sign. So I decided to have a look. I was welcomed by Julie, and told
her what I wanted. A 2012 Cadillac CTS with certain conditions. How much I was willing to pay for a down payment, and the monthly rate.
The conquest? Julie said YES!! can do. I came home with a fantastic car with all the option goodies I liked. The best part, Julie listened (very important)to my request.
Best experience I have ever had, at a car dealership. Would I ever go back? H..l YES.
Paradise Chevrolet Cadillac
VIP Trusted Advisor