Smooth, Helpful, Enjoyable - Zach
I was interested in buying a new truck and was introduced to Nick Luciano who was extremely helpful. The process was easy and stress free. Nick was able to answer all my questions and I was able to walk out with the keys to my brand new truck in no time!
Top Reviewed Specialists At This Dealership
Fleet Director / Community Relations
VIP SALES PROFESSIONAL
Exceptional customer service. - Mike 1
I purchased my GMC Sierra SLT approximately 6 months ago and from the moment I walked onto the show room floor Allen has proven to be nothing but professional, from sales to service. My most recent experience was for my first free oil change and tire rotation. My family and I were set to leave town for the weekend and Without an appointment and little time Allen Cadillac had me in and out with a wash in less than hour.
Cadillac & GMC Sales Consultant
Brian Noble is the best - Beverlyhm
Brian is hard working and smart. The best person for the best deals in town! Honest and trust worthy all around. Wow wow wow - great
Jarred was fantastic - Mike
Jared was more than helpful I was missing some key things for a trade-in and they worked around it and sold me a wonderful car
Great, friendly and knowledgeable staff - Janis Frame
After an excellent experience of buying a car here, we bought a second one. As with our first purchase, the salesman and sales manager, and service personnel were terrific to deal with. Highly recommend this dealership.
Great sales team - Andy
The entire sales team was absolutely wonderful. They got my wife into her dream car and for a Better Price than anywhere else. Will recommend to others
Excellence in Service - Nsc123069
Keyes Woodland Hills is the best for Sales & Service. Mo has sold us our last 4 vehicles with such patience, care & professionalism. I wouldn’t go to anyone else. The service team is A+ with fast, terrific, and curtious service every time. This is my dealership & I won’t go anywhere else!
Run Far Away! - elleanthony
I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over two weeks trying to get something set up, so that I could come into town and purchase the vehicle. I spoke with two different people at this place trying to get the purchase done. They would not budge on the price, even through I am coming from a distance. They would do nothing to help get this vehicle to me, even though I ended up telling them I would pay the full purchase price. I kept trying to speak to someone in person and they would not answer the phone, but would text me the prices. About a week passed of trying to get something worked out, and after I told them I would pay the full price, they then texted me a "new price" for the car, which was higher than what was initially advertised. Run far away from this place. Unhelpful, uncooperative and they just don't care!
I needed help and got it quickly. - Sandra
Parkway is so awesome. I'm so busy I always come in without an appointment and they take me in and get the job done quickly while I sit in the waiting room watching TV and having snacks and hot chocolate.
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
FANTASTIC!!!!!! - pebblesjoon
My husband and I have had been loyal Yukon Denali's owners since 2000. It was time to shop for a new 2017 Denali, however we always wanted to have a Cadillac Escalade which we thought the monthly lease payment would be too high for us until we met RAY MCINNIS (Sales Consultant) and GEORGE KERIAKES (the finance manager) at Tustin Cadillacs.
Our experience with these two gentlemen was beyond amazing. From the moment we walked in, Ray and George welcomed us with open arms. They are polite, knowledgeable, patient and NOT PUSHY AT ALL!
CHRIS MONTEJANO (Certified Technology Expert), who spent close to 90 minutes teaching us all the technology bell and whistles of this gorgeous car, also has been very patient, kind and helpful.
OH...Did I mention this car can park itself !!! :)
Our monthly lease payments is beyond lower then we expected and estimated, which made us pool the trigger and drove off from the dealership as proud owners of a 2017 Black-on-Black luxury Cadillac Escalade ESV !
Thank you Ray, Chris and George, I can’t wait to come back for my next car.
Thank you again
very outstanding - gmc
Jeff Morgan was very helpful doing the paper work and helping to set up on star and other items. He was very polite and good natured. It was a pleasure doing business with him.
Service department rip off - CamaroSS
I had a bolt fall out of my RF brake caliper. They fixed it in about a half hour. Cost of the bolt was $10.84. My bill: $297. You do the math. Avoid this place!
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Renick Cadillac will Close in May 2018 - Filigif
We, over the years, have leased 10 cadillacs at Renick. Don Holte and Steve Weddle were the BEST!!!!!!
The only good Customer Service Rep left is Lou. Avoid Mark at all costs.
Service is bad, slow and unlike all the years of Renick in their history.
Renick Cadillac ceases to exist by end of May 2018.
Before escrow closes, research and find your next Cadillac dealership/service group.
Disappointed in Every Way - James
So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same.
A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened.
Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.
Wonderful Sales Advisor Lisa Sanchez - Midtown Atlanta
Great Atmosphere with no pressure environment. Stopped in on a whim while passing by.
Lisa Sanchez, was a delight to meet and what a true professional, she instantly made us feel comfortable.
Lisa has outstanding knowledge about the products and each vehicles differences.
Lisa was patient and offered immediate responses to the mired of questions on each vehicle we tested.
We immediately feel in love with one of the beautiful Cadillac’s.Lisa has us rethinking two other luxury’s car brands that are imported.
Liars cheaters scammers - Paz8184515335
BE AWARE THIS DEALERSHIP WILL SCAM YOU!!!
We traded in our Escalade ESV at the end of our lease term to a new 2018 Ecalade ESV on
August 26, 2018.
After hours of negotiating with the sales manager SVEN SJODIN about the over mileage into the deal he made the deal happened!
In the deal everything was calculated all of our over mileage including some wear and tear on the returned vehicle which he estimated at $150, we also upgraded our new lease to 15K a year.
We got the new car and we drove off.
On October 31 2018, we received a bill from
US Bank with all termination fees that we owed for the returned lease, in the bill is the FULL AMOUNT for over the mileage including tax and $500 for wear and tear.
BUT the upgrade for 15k was nicely calculated into the deal! We said to ourselves it must be a mistake!
Mr. SJODIN was negotiating the deal for hours!!
We just couldn’t agree on a lease price that would include the over mileage and the wear and tear cost! Why would he choose cheat us like that???
A big dealership such as Silver Star in the AUTO MALL will cheat their customers like that!?!?
So we first called SVEN SJODIN General Sales Manager since he is the one that prepared, approved and submitted the deal, we left numerous messages trying to reach him, but he never called us back he kept ignoring our calls.
We then called GM corporate office to complain and they said to wait three days for someone to get back to us, during the three days, all of the sudden SVEN SJODIN General Sales Manager decided to call us back!
He said right away that the over mileage wasn’t included in our deal and that we don’t have it in writing…., we got so mad when he was trying to play dumb then he started saying you guys can’t do anything I never put it in writing!
Right there we realized it was all planned out!
That was his plan to seal the deal and scam us with the over mileage!!
Today we spoke to the corporate office again about their dealership scam THEY SUGGESTED
TO PUT AN ONLINE COMPLAINT ABOUT SILVER STAR CADILLAC IN THOUSAND OAKS!
Can you believe it?!?! They suggested to go complain at Better Business Bureau about this Cadillac dealership!! So that’s what I’m doing!!!!
I will post bad review and share my story in many places possible!! Now I’m stuck with $4709 bill with no one taking responsibility! Just unbelievable!
I’ve traded so many cars in my lifetime with many dealerships….I was never cheated and lied while signing a car lease, let along from such a big dealership!
Take my word don’t do business with this dealership they are scam artists!!!!
the Service manager John Chappell and his crew are all... - sky62
the Service manager John Chappell and his crew are all top notch, knowledgeable,and a experienced crew. they have been keeping our family, 91 Eldorado, on the road for as many years now. always straight up and honest about what are car needs and how much it will cost, once the problem is diagnosed. sometimes fixing simple stuff on the spot, if time permits. with older cars, like are families Eldorado, the experienced staff can recall the problems that come up with the old cars. they also seem to be up to date and well informed on the newest technologies. great group of guys, I always enjoy talking with them.I don't think your going to find a better dealership, around, with this kind of quality service department.
keep up the good work guys,
I came, I saw, and SHE conquered ME... I was on the 10... - Rayknowsall
I came, I saw, and SHE conquered ME... I was on the 10 freeway and saw the Crestview Cadillac sign. So I decided to have a look. I was welcomed by Julie, and told
her what I wanted. A 2012 Cadillac CTS with certain conditions. How much I was willing to pay for a down payment, and the monthly rate.
The conquest? Julie said YES!! can do. I came home with a fantastic car with all the option goodies I liked. The best part, Julie listened (very important)to my request.
Best experience I have ever had, at a car dealership. Would I ever go back? H..l YES.
Paradise Chevrolet Cadillac