Came in to look, drove home with two new vehicles! - RepeatCustomer
Paradise is the only dealer in Temecula Valley we have done repeat business with, mainly because of Lou Long. He has always treated us well, Lou’s customer service and professionalism is a 10! We had been looking to replace our daughter’s car and gave Lou our parameters. He went to work and not only found the perfect vehicle for her, Lou also sold us on another car that made perfect sense for us!
Top Reviewed Specialists At This Dealership
VIP SALES PROFESSIONAL
VIP Sales Consultant
Unexpectedly Refreshing and Pleasant Experience - Dave Campbell
I purchased a new 2018 GMC Canyon from Allen Cadillac GMC. Andrew Wells was the sales rep that handled my transaction and he was very helpful, straight forward and very respectful of my wishes and my time. At no time did I feel like there were any hard sell tactics nor did I feel like there would have been any hard feelings if I had walked away from the deal. Andrew had a full command of the specifications, features and benefits of the vehicle and was fully conversant in the Allen Cadillac GMC sales procedures. Michael Leydon was the managed the financial aspects of the deal with professionalism and courtesy. What I most appreciated about the experience is that at the outset I stated that I did not want to be up-sold or be pressured at signing to add a bunch of extras to the deal. Both Andrew and Michael were very respectful and did not try to pressure me into anything. I would be happy to recommend Andrew, Michael and Allen Cadillac GMC to anyone.
Cadillac & GMC Sales Consultant
Didn’t have to waste time - Justar
In the world of the internet, I do a lot of my shopping homework online. The buying trend seems to be Carmax because of their “no haggle” policy. I still appreciate a more personalized experience. I buy “luxury” vehicles because of the service that goes with it. However, I still don’t want to walk in a car lot site unseen and start negotiating. That’s where Brian Noble came in. He was able to give me the personalized service and not have me sit in the shark tank. We communicated through text and email and he got me what I needed. I’ve had my credit challenges in the past due to divorce so I was extremely happy when I got an awesome interest rate! I love my new XT5 and I’m so glad Brian will be my contact for everything related to my car including future service appointments!! That’s exactly what makes my life less complicated! And exactly why I went with Cadillac! Thanks Brian Noble and Mark Christopher Cadillac!
Jarred was fantastic - Mike
Jared was more than helpful I was missing some key things for a trade-in and they worked around it and sold me a wonderful car
as is, buyer beware - stupid me
bought a pick up truck, they called me in the next day to lower my interest rate. p u would not start. they came out got it started. had it in their shop. I told them there is something wrong with front end. they said that p u had inspection its ok. No there liars tie rod and ball joints lower steering shoot gone. This is a big safety issue. I only put 3000 miles on it in a year. Safety first.now i have a bill of 900.00 thanks Chevy dealer Mr Liars. Should have went to ford dealers. All I have to say is stay away.
Run Far Away! - elleanthony
I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over two weeks trying to get something set up, so that I could come into town and purchase the vehicle. I spoke with two different people at this place trying to get the purchase done. They would not budge on the price, even through I am coming from a distance. They would do nothing to help get this vehicle to me, even though I ended up telling them I would pay the full purchase price. I kept trying to speak to someone in person and they would not answer the phone, but would text me the prices. About a week passed of trying to get something worked out, and after I told them I would pay the full price, they then texted me a "new price" for the car, which was higher than what was initially advertised. Run far away from this place. Unhelpful, uncooperative and they just don't care!
Rodrigo did a great job - Yvette123
Great job rodrigo and mechanic staff fixing my vehicle. Under warranty and recall . Time was efficient and charge was fair. Beyond the call of duty very efficient.
Disappointed in Every Way - James
So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same.
A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened.
Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.
So efficient ! - Hugolink01
Called on a Saturday morning to see if they had time for an oil change. The gentleman who answered the phone said he would be able to help me on the same day! I drove over and he took my car in right away. Called me in about an hour (maybe less) and said they were done. When I picked it up, it was waiting for me and they even washed it. Mark was ver pleasant to work with.
FANTASTIC!!!!!! - pebblesjoon
My husband and I have had been loyal Yukon Denali's owners since 2000. It was time to shop for a new 2017 Denali, however we always wanted to have a Cadillac Escalade which we thought the monthly lease payment would be too high for us until we met RAY MCINNIS (Sales Consultant) and GEORGE KERIAKES (the finance manager) at Tustin Cadillacs.
Our experience with these two gentlemen was beyond amazing. From the moment we walked in, Ray and George welcomed us with open arms. They are polite, knowledgeable, patient and NOT PUSHY AT ALL!
CHRIS MONTEJANO (Certified Technology Expert), who spent close to 90 minutes teaching us all the technology bell and whistles of this gorgeous car, also has been very patient, kind and helpful.
OH...Did I mention this car can park itself !!! :)
Our monthly lease payments is beyond lower then we expected and estimated, which made us pool the trigger and drove off from the dealership as proud owners of a 2017 Black-on-Black luxury Cadillac Escalade ESV !
Thank you Ray, Chris and George, I can’t wait to come back for my next car.
Thank you again
Service department rip off - CamaroSS
I had a bolt fall out of my RF brake caliper. They fixed it in about a half hour. Cost of the bolt was $10.84. My bill: $297. You do the math. Avoid this place!
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Bring back your original Customer Service - So.Cal. Gal
I sure miss Ed Fowler! Mariah took his position, she was great, no complaints!
I do believe Dutton needs to go back to their use to be Customer Service! I live in Rancho, I need someone to come out and pick me up if my SUV needs to stay for an extra day, VERY inconvenient. I will have to consider this if I purchase my next SUV from Dutton. I do hope they reconsider Customer Service. Do not start being like Mark Christopher, 5 miles from my home, that would be very SAD!
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
Renick Cadillac will Close in May 2018 - Filigif
We, over the years, have leased 10 cadillacs at Renick. Don Holte and Steve Weddle were the BEST!!!!!!
The only good Customer Service Rep left is Lou. Avoid Mark at all costs.
Service is bad, slow and unlike all the years of Renick in their history.
Renick Cadillac ceases to exist by end of May 2018.
Before escrow closes, research and find your next Cadillac dealership/service group.
Great, friendly and knowledgeable staff - Janis Frame
After an excellent experience of buying a car here, we bought a second one. As with our first purchase, the salesman and sales manager, and service personnel were terrific to deal with. Highly recommend this dealership.
Be prepared to leave your consumer rights at the door! - Eronlaw
Very shady dealer! Found a good price on a 2016 Honda Civic here. Sent in over $15,000 in cash by wire transfer to the dealer to purchase the car. Rick, the sales person, was initially pretty good to work with, and was a nice enough guy. After sending them the money, they sent a purchase agreement written up on a financing form suggesting we were financing the car. Wrong! They even tried to force me to let them run my credit when I was paying cash for the car. But most troubling, the agreement included a mandatory arbitration provision. For those of you not familiar with them, these provisions effectively mean that you are waiving any right to sue the dealer if they screw up. They require binding arbitration with an arbitrator that the dealer gets to select. In other words, they get to pick their own judge. That is why many consumer protection groups have been trying to get them outlawed. When my daughter went to pick up the car, Rick told her she had to sign the arbitration provision. I talked to Rick who told me that California requires all dealers to have mandatory binding arbitration. A complete lie! I am an attorney, so not really a smart thing to say to me. I told him that was 100% incorrect, as these are tools of the dealerships, not state law. So he took it up to his sales manager,Harry . The guy was a complete jerk, refused to sell the car without an agreement to binding arbitration, and claimed he had no supervisor who could be consulted with to check his decision. I told my daughter to walk away. Cash in the bank, and they won't sell you a car unless you give up all of your consumer rights. Very disturbing! Do not use this dealer or any other dealer who follows this shady and deceptive practice!
Dealers, you mean stealers!! - Britt888
I have a 2014 terrain which I've only serviced at casa de Cadillac. Alex is the service advisor and Eric is the service gentleman i was working with. On Christmas Eve I started my vehicle in the target parking lot and proceeded to drive, it made a puttering sound and refused to drive in the drive position. I turned the vehicle off and on only to have the same thing happen again. My car ended up dieing. My brother came with his car reader to see what the issue was. He detected a few issues with the camshaft cylinoide. We end up taking it to the service yard where it would be inspected on Tuesday the 26th at 8:30am. I received information on the vehicle around 3 in the afternoon stating that the mass air flow sensor was bad and needed to be replaced. $297 this would cost. I spoke to Eric several times regarding the camshaft cylinoide and my conserns that the problem wasn't being fixed properly. He gave me his word and said my brother was "putting stuff in my head." I again said i was concerned but I trusted his word because, isn't this why we take it to a dealership??? For piece of mind??? They released my car to me around 5pm. Today is December 28th, at my sons preschool my car did the exact same thing!!!! I reversed from my parking spot, and when I went to drive it wouldn't go. same exact thing it did the first time! So my brother comes back with his reader and again same freaking issue!!!!! So we get it to casa de Cadillac and I'm furious!! I have to be at work and they have no loaner car for me. Surprise!! So my awesome brother drove me!! Thank god! So I wait for a call, i missed it by 2 minutes, I called right back thinking they didn't leave a message. Of course he was now with a customer and couldn't take my call. When i got off i received a message from Eric stating the part was under warranty and they were test driving it now. He then says "oh and you also have a slow acid leak on your battery, you might want to have your brother change that." I thought are you freaking kidding me!! You had my car all day on the 26th and not once did anyone mention a battery???? You let me leave the shop in a dangerous situation!!! HORRIBLE!! I drove off with your guarantee I was safe! You didn't even consent with me prior to changing any repairs the second time, not even and explanation!! So when I got to the shop there was a lot of explaining to do on your end! WHAT DID YOU FIX that was now under warranty?? WHY WASN'T I told about the battery on Tuesday? WHY WASN'T I given the option to fix it? Oh wait because you guys know your ripping people off!!! You had taken me for $297 dollars for a $40 part!!! They were definety nervous and I didn't pay a dime. They admitted to there bad by not telling me about the battery, but now the trust is gone. I will not be bringing my car to this dealership and I suggest whom ever reads this take this as a warning! I will be reporting this, , so hopefully they take better care of your car. These greedy corporations take advantage of us because they think we don't know what's going on. It has to stop!!
the Service manager John Chappell and his crew are all... - sky62
the Service manager John Chappell and his crew are all top notch, knowledgeable,and a experienced crew. they have been keeping our family, 91 Eldorado, on the road for as many years now. always straight up and honest about what are car needs and how much it will cost, once the problem is diagnosed. sometimes fixing simple stuff on the spot, if time permits. with older cars, like are families Eldorado, the experienced staff can recall the problems that come up with the old cars. they also seem to be up to date and well informed on the newest technologies. great group of guys, I always enjoy talking with them.I don't think your going to find a better dealership, around, with this kind of quality service department.
keep up the good work guys,
I came, I saw, and SHE conquered ME... I was on the 10... - Rayknowsall
I came, I saw, and SHE conquered ME... I was on the 10 freeway and saw the Crestview Cadillac sign. So I decided to have a look. I was welcomed by Julie, and told
her what I wanted. A 2012 Cadillac CTS with certain conditions. How much I was willing to pay for a down payment, and the monthly rate.
The conquest? Julie said YES!! can do. I came home with a fantastic car with all the option goodies I liked. The best part, Julie listened (very important)to my request.
Best experience I have ever had, at a car dealership. Would I ever go back? H..l YES.
Paradise Chevrolet Cadillac
Fleet Director / Community Relations
Assistant Fleet Manager
VIP Trusted Advisor