Ask for Danny, he will take good care of you. - Phillip R. Corbello
I own a Fiat 500e with a broken tire pressure sensor. Daniel Cerna the Service Advisor took care of me. He repaired it plus he replaced a foggy rear lamp, plus a couple of recall upgrades. He told me that it was all covered under warranty. (It wasn't, but he had it covered anyway). Saved me $500.00 it repair cost.
When i came to pick up my care i was very late and Danny had already gone home. He came but to the dealership to get my my care so i could take it home. Talk about going above and beyond the call of duty to help out a customer that was having a hard time navigate his day. Danny saved me hours of grief and i recommend taking your car to Van Nuys FIAT for all your service and repair needs.
I know i will.
Jon swhartz - Amy
My name is Amy, I am a customer, no one asked or pay me to defend JON SWHARTZ, He is a very good manager, I bought a car from him. He was honest and follow through everything as he said he would. He stayed up late to answer all his emails. When I had questions, I emailed him, he responded at 10 pm. Who does that? Where do you find such a great dedicated manager at an auto dealership these days? So I strongly advise whoever wrote that bad review to shut your big mouth! Maybe you need to check your own attitude! That's right, I just told you. That's my personal opinion. Now the only reason I give customer service and 1 star is because of that finance manager STAR. She has a horrible attitude. That department is what brings customer service down. Not sales, not service. Everything else is great. STAR has to realize she is just another worker, she is not an owner. She can be replaced in a heart beat, her attitude affects the overall customer satisfaction.
Satisfaction guaranteed! - Wino
Walked into the dealership and I was greeted by Jose. He showed me the cars I was interested in and gave me the full description of each vehicle that I test drove. He worked with me through the buying process and I was able to achieve a very satisfying purchase, much different than my past experiences. I can honestly say this is the best buying experience I have ever had! P.S. the finance manager was also easy to work with!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Best shopping experience, no joke! - just2Bclear
I wanted to get a Fiat Spider 124, so I built one online that was perfectly within my budget and driving preferences, and started hunting for that configuration. I walked into the Fiat dealer that was closest to me and had a pretty bad experience, so I looked up and called Fiat of Glendale. I was assisted by Maya, and she told me that they had not only the specific car I wanted, but they had EIGHT of them in all available colors. I was impressed by their inventory, and excited to see the cars, so I came in the next day.
Maya was so awesome to work with. She was not only knowledgeable and transparent, but she also took pride at her work and stood by the product. Also, she knows that customer service is key to building trust and loyalty, and she nails it. My local dealer was pushy and predatory, and that's such an outdated tactic that's just not good for anybody. A customer that is manipulated into buying a car they didn't want and couldn't afford will resent your business and make sure all their social media knows. None of this happened at Fiat of Glendale, it was quite the contrary. I bought my dream car, and liked my experience so much, I'll be driving 40 miles just to give their service department my business and will tell all my friends about it.
Amazing experience - Tkrod4
I was looking for a Dodge Journey and they had four. I had priced other dealers and they beat their prices by 2,000 dollars. It was super fast an easy. And the sales associate was super nice. I was in and out in an hour.
Thank you Hothaifa Al Eid! - Gem1308
Hothaifa Was my sales rep and was very knowledgeable on the details of the Giulia. I enjoyed working with him while buying my car. Thank you again!
Predatory Salesmanship - just2Bclear
Walked in to inquire about finding a vehicle I built online, and happened to see the same model vehicle in the lot. I asked if someone could help me and was referred to Diamond. He was really friendly at first, and seemed to give me his honest recommendations. I asked to take the car on a test drive and it went great, but I made it clear that I just wanted to test it out because that particular vehicle had too many add-ons I didn't want and could not afford. I stated my budget upfront, and Diamond said they could work with me. He asked if I would take that car if it was within my budget, even though it had frivolous packages, and obviously I was interested. I wanted that model and color, so being offered that car for the money I was willing to spend sounded great.
He appraised my trade-in and whipped out some numbers but they were above my budget for a car, and showed much higher monthly payments than what I could afford. Diamond became very pushy, and had an answer ready for every objection. I'm telling this guy I don't have the money to buy or even lease this car and he's arguing with me. Seriously. His "working with me" was breaking everything down to try to mask the fact that his numbers added up to $10k over my budget. He offered no deal in the car whatsoever, he was just trying to push an inflated sticker price on me. Actually, the deal he was offering on leasing that car was more than $3k over the sticker price to purchase the darn car. And that was before he even checked my credit. No joke. That's why everybody hates car sales people. I have a hard time enforcing boundaries as it is, and that is my own issue, but this outdated approach to selling cars is the reason why articles flood the internet on how to not be taken advantage of by a car sales person.
I wish I could say that I woke up from the aggressive predatory sales pitch, came to my senses and walked away. I didn't. I let this guy run my credit, cause maybe then I'll get the good deal he mentioned, but I had forgotten I froze my credit with the 3 bureaus months ago. Dude was pissed and visibly annoyed. I tried to walk away, said I would sort that out and come back. That didn't happen. I allowed myself to be manipulated by this guy and I am mortified, I'm usually smart. And then the more I'd become aware of how much time went by while I was there, the more I wanted this to work out so I could justify it.
Anyway, I had to pay to unfreeze my credit, and he actually paid for it on one of the bureaus. Then when it came to the second unfreeze, he wanted me to pay for it, like this was teamwork. Ha. I didn't, and said again that I'd like to leave and come back when it's straightened out. He rushed and got his manager or whoever, like she was his mom and I was in trouble. This woman came over and shamed me for wasting his time, and asked what I needed to make this deal work. I told her I wanted to leave and come back when my credit was straightened out, and that I didn't walk in prepared to buy. She asked what was needed to straighten it out and I said I had to pay $10 to unfreeze my credit. She tossed a $20 on the table, so I went and unfroze it using my credit card. He ran to get my credit check, and thankfully when they tried earlier it locked it so they needed to get it from the third bureau. I said again, I'll leave and figure this out, then come back. So many wasted opportunities to enforce my boundaries and verbalize my discomfort. I told him this bureau wouldn't unfreeze without a pin that was mailed to me, he argued it and asked me probing question as if he was testing my honesty. I called the darn bureau and yep. Need a pin. Can't do anything about it. "Can't unfreeze it over the phone?". I should've said, "Birch, did I stutter?". What a failure I felt like, walking out of there. It felt like an abusive marriage all over again. I was embarrassed for being such a pushover. Should've walked away 5 hours prior.
BUT, looking at the bright side, this interaction sent me running to one of their competitors. This competitor had the exact car I wanted, and they actually worked with me and my budget so well that I was able to actually buy the car instead of lease it. At the competitor, I had the absolutely best dealership experience I've ever had, and I went home with a car I absolutely love. Having to argue and play tough is no way to go through the second biggest purchase one will make in their life. Shaver of Thousand Oaks would actually benefit from treating potential buyers with transparency and respect. I won't even be going there for service, that's how bad it was. I am much more inclined to drive 1 hour so I can give my business to a place that shows they actually value their customers as people and not just as a deal they need to reach a quota. That's what builds loyalty, not this.
Dealership will make false inquiries using your information - Ashley
Steer clear of this dealership providing YOUR information to other dealerships to bombard and annoy you!!! I inquired about a new vehicle. Brian Ramirez ,(310) 528-1380, Internet Sales Consultant, responded to my email, I told him exactly what I was looking for with a reasonable budget for a new car. It didn't seem like he was interested in my budget or helping me to find a car so I let him know I would be taking my business elsewhere. Within 15 minutes of sending that email, I'm getting several solicitations; 8 emails, 5 phone calls, and 2 text messages from other dealerships saying I inquired on various cars through them which I have not. I doubt it's a coincidence!! This is extremely unprofessional!!!
Avoid at all cost!!!!! - John S
This is probably the worst dealership in America. I have no idea why the parent company allows this dealership to maintain a franchise. I took my car, which was under warranty, for a minor issue that should have taken a few hours to diagnosis and repair. Instead, it took 6 days!!!
If you patronize this business after reading these honest reviews, you are simply a fool. I blame the Jeep corporation for allowing these buffoons to sell and service their products. Where is the accountability that Jeep of America should enforce?
Worst service manager EVER..... - 500e
The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all!
I would rather drive much further to the next Fiat dealer than deal with Mike again.
My wife and I had a wonderful experience at Champion FIAT... - GucciFiat
My wife and I had a wonderful experience at Champion FIAT in Downey, CA. Wendy was very sweet & had a thorough understanding for every aspect of the vehicle we ultimately ended up purchasing. Martin was very honest, he was assertive but not pushy. We originally looked at purchasing a FIAT from Orange Coast FIAT in Costa Mesa; however, they were extremely rude and arrogant. We couldn't be happier that we decided to give FIAT another chance; otherwise, we wouldn't have met such great people like Martin & Wendy.
They had to call engineering to align. Sunroof ? - Nicoundergeoundgarage
And couldn't do it ! And my alignment ? No paper work but they did it lol and it was perfect ! No print out nothing ! New stock nob ordered now the metal is scratched lmao ! you'll wait 2 months for anything ! Do not buy here do not go here they don't know how to work on their own cars !
Great little car, fun to drive - Dolson
We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person.
We are enjoying the car very much. The parts Department was very efficient also.
We would highly recommend Ontario Fiat.
8000 mile service - pureflipking
I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.
Beyond amazing experience purchasing a fiat! Exceptional! - Happygal641
Profound staff, Patrick is Harry Potter with lenders, he is magic, Ray is so nice and the entire staff are so professional, kind, genuine, seamless & brilliant in every aspect! I am truly so happy with this experience I will return to this car family for life!