Easy peasy - Kuhtreenuh
The whole car buying experience was quick and easy. Everyone was friendly and happy to help. Mark Brody was an absolute pleasure to work with.
Top Reviewed Specialists At This Dealership
Kia Sales Professional
Used Car Manager
1st service on my new car - Biggles
DCH made it easy to setup my first service appointment. I went online to their website, booked the date/time, got a confirmation email, and a reminder email a few days in advance of my appointment. When I got there I was greeted by Nigel Payne who got my information and paperwork started. This was my first service with them so he waked me through what they would be doing. He was a great help, gave me an approx time when the car would be done and they were spot on.
Fleet & Internet Sales Director
Sales Team Leader
Great customer service - snyds31
David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.
Excellent Customer Service - CatholicMike
We had a wonderful experience buying our 2018 KIA Sedona LX. We had less than good credit but KIA of Cerritos found a way to finance our purchase at an excellent rate, all things considered, Indeed the best deal is a good deal for all involved and we got the best deal for the best minivan on the market!
My second purchase did not go like my first one - GMass
Even though my credit was excellent they refused to tell me what my credit rating was. I was desperate for a car and they took advantage of it I'm paying probably twice as much as a standard lease for an Optima. Mo Hesari is no friend. He promised me I would get a good deal and didn't fight for me to get what he promised. In fact he even came in at the end when I was about to walk away and talk to me in to taking the car. These people did not help me with my financial situation they only took advantage and made it worse!
After purchase thoughts - Carlton
The staff including, Danny, Alma, Bruce, and Moses, were Top Notch, very freindly and courteous, and extremely knowledgeable. My wife, Stacy and I are very satisfied with our purchase, the overall experience was unusually pleasant. We will recommend this dealership and staff to our family and friends. Thanks Lady, and gentlemen,
ease hassle free car buying experience - Corine S
I wanted to buy a Honda CRV, but my parents wanted me to look at the Kia Sportage. We went and test drove them and I loved the Sportage. Thank you Kia Huntington Beach for helping to get my first brand new car .
Buyer Beware!! - Borajoe!25
I bought a used Hyundai Tuscon from this dealership and within 5 days after purchase the check engine light came on. It was in the shop for over a month until they finally figuerd out it needed a new transmission. These are suppose to be "certified per-owned" vehicles and when I asked how something like this could get by them, they had no answer for me. They never called me for and update on when it was going to be done (like they said they would), I had to call them every time. Every time I got the same answer Gilbert (the person in charge of the service) is with a costumer and he'll have to call you back, witch he did only 10% of the time. Usually I would have to call them back hours later to get an update. Over all it was one of the worst car buying/costumer service experiences I have ever had. This might not be the case if you buy brand new, but this is just what I had to go through and would wish this on anyone else. As of now my car is still currently in the shop and has been there since the 15th of August 8/15th. I would highly recommend going somewhere else.
Service Experience - 1mal
The service advisor was friendly and gave a very thorough explanation of the work that needed to be done on my vehicle. The service technicians did the work faster than the time the service advisor had estimated. The waiting area was clean and plenty of room for all the people waiting. Very good amenities made wait go by fast.
Service appointment at 10 AM, longest wait ever! - iowamba
They need to understand people's time is important. Honor the appoitnment time and be more efficient. Tons of employees walking around while customers wait, unorganized. I came in for an oil change and it took more than two hours, really?? What is the purpose of appointments then? You are great to try to sell your product, but horrible at providing service! You need either a new facility or staff your facility with efficient workers.
Turn in leased vehicle - Benthomas00
Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive
Advertised price not the real price - SAMF
Posted price on-line, verified verbally and then by email that the listed price was the entire price and any additional charges for options or warranties would only apply if approved by me. Then added over $1000 for "Dealer Installed Options" that they claimed had already been installed. When we argued we were told to read the fine print in the ad that those options are above the posted price. When we suggested they refer to the phone call in which they verified that the advertised price was our cost, and read the salesman's email to the same effect., a sales manager finally offered to "take off" the dealer options. By then we wouldn't have purchased from them at any price.
Completely overjoyed - Jennifer Jaccard tucker
Great customer service
Go see paco people & drive home in your new car today!! I did 😊😊😉
With terrible credit & no money down---- just my trade in..
They really made me feel very comfortable they were very informative and answered all of my questions and got me the absolute best price I was very very happy!!
Would recommend Kia to every one!
AVOID THIS DEALERSHIP AT ALL COSTS - th
If I could give 0 stars I would. Never in all the years of purchasing cars and dealing with car salesman has my family EVER been treated with so much disrespect. We were being helped by Abby and the minute she realized we weren't here to play the numbers game, she become extremely rude, condescending and sassy. We were already quoted a price of leasing a new car but they came back higher than what we original asked for. She said, "Well do you want to leave?" When we asked for managers, no one bothered to come to us. After coming to a bitter conclusion of the number we were passed off to finance. Once passed off to finance, Sammy Sheikh basically spat in our faces. Not only did we have to wait 2 hours for finance, when we asked if we could go with someone else he told us, "I'm going to take my time. Please, don't wait outside my office. It won't help." This was the first interaction we had with him. At this point, we were so shocked by this type of customer service that we wanted to take our trade in back and leave the dealership immediately. Whatever we could do to get out of this place. Once Sammy was available he angrily let us in his office and said, "It's a busy weekend, there's a lot of customers. I need you to be patient." We were being extremely kind and said that we understood but that we were just excited to purchase a car. Sammy showed no interest in our enthusiasm and started shoving papers in our faces with no explanation of what we were signing. When we asked what we were signing he said, "You can always ask me," to which we responded, "I think that's your job." We started to sign papers and realized that we hadn't seen a full contract yet. We asked if there was a way to see the contract and Sammy responded with, "That's not how we do business here. We do the contract last. Let me do my job. That's not my protocol, that's your protocol. Don't try to show me your muscles." We stayed extremely quiet and polite the whole time because we didn't want to anger Sammy any more and just wanted to purchase a new car. His hands were shaking and it was frightening because we were afraid that he was going to lose his temper. We were also looking to purchase Extended Warranty and Sammy never discussed any of the optional benefits that we could add on. Finally, after all the paperwork was signed we were led to the car and handed a key without any explanation of how to operate the car, what the features are and any additional information. We immediately flagged that a second key and owners manual was missing. After confronting Abby about the missing key she responded with, "Ya about that. I can't find it." Later, as we were about to drive off Abby flagged us down because they had INCORRECTLY asked us to sign paperwork for the wrong car. At this point, we had to wait another 30 minutes for Sammy to wrap up with another customer before helping us fix their mistake. He scurried us off and asked us to sign outside of his office, standing, with Abby who has NO EXPERIENCE dealing with lease contracts (which she also voiced to us). This was the first time I purchased a car on my own and wanted to cry after dealign with such horrible people. We were extremely frustrated, disrespected and humiliated. For anyone reading this review, please do yourselves a favor DO NOT waste your time or money on this dealership. They are manipulative, slimy and disrespectful.
Disappointed Buyer - Happy Ale
I was looking to buy a car from this dealership. Had been speaking to Jake and when my friend and I showed up we were helped by another sales person. Tried to make a deal with them the online price was about $16,000 the vehicle had some body work done to the back passenger door. We tried to see if they would lower the price and instead they came back with a $19,000 price. We asked for an explanation so the sales person had his manager come over. When we asked him what the $3,000 in accessories on a used car were; he said that it was for a sealant (car wax) that they put on the vehicle. My friend laugh and said lets go you are not going to pay for that. The manager said ok that's fine and did not do anything to get our business. Went and bought my car at another dealership.
Disrespectful brandy - Henry Clark
Well they keep telling me they send buy out check on old trade in .but brandy said she send check.liar liar liar i got car in 3/2/18 .and they still havent send check .plus my old finance company said for the xxxxx brandy to call them well she said when she feels like it she do it oh really now.when you feel like it.wow call that good service they suck i even complane to the owner nothing
Sold a car with a lot of problems they refused to fix - phubans
Unbelievable. I was going to give them 4 stars at first but my experience with them has gotten worse and worse. After they started hanging up on my calls, I decided to leave a 1 star review.
We bought a car from their used car lot in late February and noticed that the windshield had a small crack in it before buying it. When we asked if they could fix the crack before selling the car to us they said they'd check with their service department and after doing that they said that the problem was too small for them to be able to fix. When I asked if they'd come down on the sale price a little they said the price was already as low as they could go on the car so we just said okay and ended up buying the car.
In the first week of owning it, we started noticing more problems: a rear door lock that wasn't working with the power lock system -- we actually caught this problem during the test drive but I asked the dealer, "Oh, is the back door not opening because it's on child safety locks?" and he just sort of muttered "Yeah" and I took his word for it. Another thing we noticed was another small crack in the window that we had previously not seen because it was higher up on the front windshield. Finally, the interior dome light switch was broken and the light wasn't working.
I called and asked if they could help with any of these problems and they had me come in to the service department. While at their service department I waited in the lobby while they ordered a repair ticket for me and then offered me a complimentary car wash. I said sure and he said it'd be about 30 minutes. I waited for 2 hours until the service employee finally realized or remembered that I was waiting, made a gesture like, "Oh xxxx, that's right!" when he saw me sitting there after 2 hours, and then they brought my car around, with no signs of having been washed. Okay, whatever, I was annoyed but this wasn't even the worst part.
They called me up the next day saying that they couldn't do the repair because the 30-day-warranty only covers drive train. The funny thing is, I asked about a more comprehensive warranty package when I was trying to buy the car, the salesperson showed mild interest but never followed up with me. They seemed like they were in a hurry to sell me the car and get me out of there as soon as possible.
For the repair problem, I spoke to their used car manager, Chad, who seemed like a dick and had an annoyed tone in his voice when helping me. In a condescending way he said that they wouldn't do the repairs for free but he would have the service department call me with a quote on a discounted rate. I think they tried to call me when I was at work, because I never heard from them and they didn't bother to leave a message.
Now, two days ago when driving the car to work I went to use the power window and I heard a snap and the window fell down into the door! I can look past a couple windshield cracks, a rear lock and dome light not working, but this was sort of a big deal. I called them over the weekend but their service department was closed. They basically gave me a "dunno what to tell you" type response when I called, and said service would be open on Monday, which is now today. I tried calling today and as soon as I got through they picked up the phone and immediately hung up. I thought, "Okay, maybe they're on their lunch or something and not taking calls?" so I tried again an hour later and finally got through, "Hello?" someone answered, and before I could even reply they hung up.
Terrible experience dealing with these people. At this point they've created such a hostile and untrustworthy customer service environment that I don't even want them to do the repairs, even if they offered to do them for free.
Rip offs! - Kia owner
This review is my opinion based upon my horrible personal experience with this dealership. The service technicians tried to oversell me and then over charged me for the routine maintenance service. Initially they denied the over charge but when I challenged the fees they backed down and gave me a $75 credit. I waited over 2 hours for the service to be done. Finally I requested they get my car so I could leave. Trust, integrity and customer service is lacking at this location. Kia Temecula is awesome!!!!
crankshaft pulley bolt - R&T
I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.
KIA''s POOR AND SLOW CUSTOMER SERVICE - DISAPPOINTED
My KIA 2013 Sorrento suddenly stopped on Mon 5, 2013 approximately 0645 am. AAA towed to KIA Alhambra Main St , CA immediately on Mon 3/5/18,.Today, after after 5 Business day they can not tell me what's wrong with my SUV nor covered by KIA's warranty. I had my SUV since July 2012 and the mileage approximately 73, 0000 miles & have complete maintenace service records performed by KIA Service Center . Simple common sense and you don't need to be smart , of course it's covered by KIA Warranty since it is still LESS THAN 10 YEARS and less than 100,0000 miles . KIA always proudly advertise 10 years or 100, 000 miles warranty coverage for their cars but WHY their Service Center unable to answer immediately that my SUV is covered by my KIA Warranty. Until today they have not given me a definite answer about my warranty coverage. They made themselves DUMB not give me the answer and this made me doubtful on their warranty if its is REAL or FAKE. The KIA Service center and TECHNICIANS are too SLOW and no commitment to provide customer satisfaction. I called several times to inquire but the assigned Service Center Agent voice mail was FULL and unable to leave voice mail. Very unprofessional ethic and never calls you back to provide updates. We are now in MODERN TECHNOLOGIES WHO CAN DIAGNOSE CAR ENGINE PROBLEM INSTANTLY but KIA's technologies is backward that upset several customer who all learned BIG lesson & will not buy KIA anymore. I would like to call KIA Management's attention and let them know they greatly need improvement on customer satisfaction and engine diagnostic service and trained their staff on professionalism behavior.before they loose business performance improvement..
Horrible customer service "that's your problem attitude" - MdelRosario3
I brought my car into the service center because it wouldn't let me put in gas! I was in a panic, I only had enough gas to maybe drive locally for another trip. No more. My daughter was starting preschool the next day and I had to get back and forth to work. They told me that they were too busy to even look and diagnosis the problem. I would need to come back the next day, which I was annoyed but ok with until the parts and service manager said that I should take it to another dealership because they didn't have time for me. Really? I bought my car from them because they are less than half a mile from my house and I wanted to go to them for convince specifically. Then he told me I could bring it back the next day and if it was a warranty issue they would give me a loaner car. So the next day we dropped off the dark and waited all day to call me back. They were calling the wrong number and not the number I specifically told them to call.. when I finally got a hold of them it was close to closing. The p&s manager said it would take until the next day to get the part they ordered and basically hung up... no mention of loaner car as previously mentioned. I called back the next day asking for a loaner because I was in a difficult position now, I needed to go to the store, my kid had been pulled out of school & i hadn't been to work in 3 days. I was basically told "that's your problem, they weren't going to give me a loaner car because I didn't ask soon enough the day before which is bs because they didn't even look at my xxxx car until almost closing and he hung up on me before I could ask ?.. they made no effort to help out a customer whom purchased their car from them and took the car to them for all services. They were rude, acted like I was an inconvenience to them, that it wasn't their car part that malfunctioned, I had done something, at one point that a $$hat made some suggestion about mice making nesting in my fuel line.... seriously??? xxx???? I was actually told that this was not their problem at one point. The only person above this guy was someone named Cesar who was on vacation until next thursday....so sad too bad nothing we can do to help or work with you... your screwed. I called corporate... and guess what? Pretty much the same attitude... told me someone from the dealership would call me shortly.... WHO? The a $$hat I was complaining about?? Or I wait until this Cesar guy comes back next thursday??? It's bs. If you want good customer service and people who treat you right or gave a small measure of self responsibility, DO NOT BUY FROM OR TAKE YOU CAR TO ALLSTARS KIA OF POMONA,,,,,,, I have NEVER been treated this poorly with such uncaring from any other car dealership ever. I would shy away from Kia in general at this point... I could have easily bought a fiat or a honda...
warning!!! deceiving and dishonest people - yanni
so sorry i walked in this place
they gave me false promises to convince me sign the contrect
when i came back 1 day after i found out i wad frouded
the dealership manager was agressive and scary and didnt care to hear what i had to say.
be carfull from this people...
i already file a complain with department of viacle investigations
just wanted to warned you all before making my mistake
Service is absolute garbage - Tessa123$
I bought a Kia Optima Hybrid and spent the extra money on the warranty for no reason. They promised a rental when my car needs service at any dealership. When I pulled up the guy at the computer pretended that I didn’t even walk in even tho I walked right up to him. I told him that I have a warranty issue with the car leaking lots of oil and he immediately said I can’t look at it for at least 3 days. I then asked for my rental like I was promised and he said that they have to diagnose the issue first and would have to wait 3 days. I wanted to set an appointment and was blown off and told to come back in 3 days or so. I’ve dealt with scumbag dealerships but this one takes the cake. Stay away from this place these guys are terrible and rude.
What a refreshing dealership - puddle28
Customer service seems to be the highest priority of palmdale ca. Kia dealership, everyone was amazing I will gladly keep my business with them. If I could I would give more stars, thank you Matt, Richard, Jerry and Christy for going over and beyond.. :)
Car buying to me is worse than getting a root canal... - BirgitTrinkwalter
Car buying to me is worse than getting a root canal usually BUT NOT IN THIS CASE!
I bought about 15 new cars in my life from dealers and this has been the best car buying experience ever!
Went in, told them what I wanted for my trade in and what I need my monthly payments to be for a new car. Got what I asked for and a Hybrid on top of it (which I wasn't even going for) and drove the new car off the lot 1 hour later.
The three D's (I call them) David (Sales), David (General Manager )& David (Finance Manager) were all super nice and made the process smooth and painless. I would recommend this dealership to everyone and will never buy a car again anywhere else!
Terrible sales tactics especially when they mess up on contr - Israllythebestatscammingyes
Ended up signing a contract for a rolling buy on the weekend when the banks weren't open they called me back in to resign a new contract I told them no cause it was a bad deal, they then proceeded to try to use scare tactics to make us keep the car and tell us it's ours and we'll have it towed to your home if you leave it here, we left it and went else where