Awesome experience for first time buyers - R.Y.family3
We had seen the car of our choice online. From the moment she got in contact with us, Janell, was very helpful and made our experience a pleasant one. She did her best to inform us about the car before we drove up from San Diego. Once we got there we were greeted and made felt at home by everyone there, including the sales floor manager and Tustin Mazda Owner, which you don’t see at every dealer. They were attentive to not only our needs but also to our newborn sons’. It was overall a great experience, they worked with us to insure that we drove away satisfied in our new family vehicle. Definitely would recommend to eager buyers!
Top Reviewed Specialists At This Dealership
Big Joe is number 1! - kw in hb
I had the pleasure of meeting Joe Rosales while I was helping my parents purchase a new Mazda 6. He is very personable and professional. He made it a very pleasurable and painless experience.
Internet Sales Professional
Seriously...AMAZING!!! - ceblin
Forouz is incredible!! She makes you feel like family and takes customer service to a whole new level. I would highly recommend Forouz, this dealership, the management, the quality of service, the quality of the vehicles, and the overall package you receive from doing business here. Thank you, Forouz and the entire Capo Mazda team! I am beyond happy!!! :-)
Sales & Leasing Consultant
Sales & Leasing Consultant
this time is much better - KANOKWANMALIWAN
Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.
David Gomez - TAYGLOVER
The entire service department was extremely helpful and accommodating. David Gomez was easily reachable and helped me get the best deal possible for my unexpected repair work. Roger helped with this entire process as well and was quick to get my car finished and back on the road. Thanks team
Exceptional Service Department - Julietdelta1
Their service department is exceptional. They back the Volvo warranty and they always take really good care of me. I would deathly recommend the sealer based on how well I was treated [after] I bought my XC70
Great Dealer since I was 14 in '67 looking at Shelby Cobras - B G
I was looking to buy a new car and walked into Galpin to look at the Continental. I was greeted by a salesman on the floor who was on his way to lunch. He referred me to Shaun Shahar. Shaun came out to meet me and I told him I wanted to test drive the car. I also told him the model, color and options I wanted. He happened to have that particular model on the lot.
He had his associate Aaron take me for a test drive in the car. Aaron was well versed in all the features of the car. I took the car through its paces and I decided that the Continental just might be the car for me. I think Aaron was excellant and personable to work with.
Once I got back to the showroom I spoke to Shaun about pricing and the financing options. He gave me his best price and the deal structure. I decided to think about it. There was no pressure of any kind put on me to buy.
Shaun called me back the next day and I told him that I was still interested in the car. We went over the pricing again and made some adjustments in my favor. I stalled on the purchase price. He sounded so disappointed and I was too. The next day the sales manager called me and I told him I would buy the car with one final adjustment in price. He called me back 10 minutes and said we have a deal. I got into an Uber.
Shaun sat down with me and went over the terms of the purchase. He explained it all to me in a clear and precise manner. I then signed all the paperwork.
Then Shaun sat in the car with me and gave me a crash course on all of the features and how they operate. He was very patient as I soaked it all in. Then he gave me a rapid fire test and I passed with 100%. I felt competent to operate my new car and drove home.
I have to tell you that it was a pleasure to work with Shaun and his associates. He made everything smooth and without causing any stress. I would recommend him to anyone I know that wants to buy a Lincoln or a Jag.
Amazing customer service - MazdaMS3Guy
This service center is great. I trust Mazda to take care of my car. And the service employees are fantastic. Patricia always goes above and beyond for her customers,
Above and Beyond Customer Service - solaguayo
Being a first time auto buyer, one of the things that I wanted from the dealer where I would purchase my car was an honest and friendly environment - CardinalWay provided this to me. I had the opportunity to work with Steven when I visited CardinalWay looking for a Mazda3 Hatchback. From the onset, he was the the most candid salesperson I had encountered the entire day. He was straightforward with me from the moment he said "hello" in the parking lot. After having him tell me about the car and taking me on a test drive we went inside to run numbers.
Neil was the person that helped run and explain the numbers for me. He was also honest and straightforward and put in a lot of effort to put together a deal I was comfortable with. After he gave me a concrete offer, I notified him that I would not be able to commit until I looked at what other dealers could offer me. Unlike the other financing people I had previously encountered, Neil understood and did not push any further. I left the dealership with both Steven and Neil's cards and a positive experience with this dealer.
The following day I visited another dealer and had an awful experience. After going through that I knew I had to go back to CardinalWay. I returned to CardinalWay and worked out a deal for a new 2017 Mazda3. On my return I worked with AJ for my test drive and some of the initial paperwork. Just like Steven, AJ was a pleasure to work with - friendly and candid. I also worked with Neil and Paulina on the numbers for this new car. Neil included a rebate that I did not even know about, nor asked for, he took it upon himself to find me the best possible deal and did it on his own. I have no words to describe how pleasantly surprised I was when he outlined this on the itemized list of costs. Unlike the other dealers, I felt that CardinalWay was making a great effort into making my experience with purchasing a car as seamless and pleasant as possible; they were not simply focused on making a sale. With all that had happened at the previous dealer, I knew that I was in good hands at CardinalWay and chose to purchase my car from them.
Paulina was the next person I worked with and she was cheerful and full of energy. She made the paperwork process enjoyable. Not only was she very personable, she was also knowledgeable and thorough with every form she handed me.
CardinalWay made me feel like I was part of their family and I genuinely appreciated that. They earned my trust and business that day. I will definitely be coming here first for my future car needs. No lies, no games, just exceptional service all around.
Excellent Service - JKChacon2013
Very helpful since the very first time we brought in our new Mazda CX-5. The second time was even a better experience. I had an issue with the Safety features that I had mentioned when we brought in our vehicle for the 5,000 mile maintenance service. Eric reassured me that it was the computer and sensors waking up from the cold. That second time around, Eric had called me a Lyft to go home after dropping off my car after getting off of work to get some sleep until my car was ready. The third time was because they needed to keep our car to run further tests and issued us a rental which was covered on Mazdas behalf. One we picked up our vehicle Eric had explained in full detail what was going on with the car and why the sensors had been malfunctioning. Overall Eric made the inconvenience bearable.
Nicholas Fletcher Internet Manager, and AJ in Finance ROCK - L. Peterson
This is how all dealerships should be! If your looking for a Mazda/Hyundai, be sure to go here! I am a frustrated Volkswagen TDI owner, and because Volkswagen is buying my car back I found my self shopping for a vehicle again. After deciding that Mazda was an great choice, I reached out to Nicholas Fletcher 909-528-4284, who in my opinion is "The MAN!" to see. He listened to my issues with Volkswagen, and was very excited to assist me. After choosing my CX-5, Nick took the ball and just SCORED! No games or gimmicks here! From my first contact though the finance process with AJ (professional and spot on) made my experience fun and enjoyable! It was clear that the team at Victorville Mazda truly understand what it takes to provide customer satisfaction. Thank you Nick, and AJ for making the purchase of my Mazda Cx-5 the BEST car buying experience ever!
Customer matters! - Neatta310
Thank you for your excellent customer service. I bought my CX-9 here this month. Sales, finance and parts personnel have all been attentive and friendly. I would recommend this dealership to my friends and family.
Great service - ugodebs55
Always a great experience with this dealership for service..Took my car in for recall and all was great done within 3 hours. Brandon was great, kept me updated.
No BS - Kittyma lisa
This was a great car buying experience. John A was the best salesman......he really set the tone for my purchase. I drove a lot of cars, asked him a ton of questions, and most importantly....
He and I worked out the best $ deal for me and my needs. I love my new 2018 Mazda 3 hatchback
excellent service - sojumann
i have bought 4 cars from this dealership already and i am satisfied with the sales people and so does finance and i am out within an hour
Alex Torres is your “go-to” guy! - Owner of a Blue Unicorn
I honestly wanted a different type of car, but was so dissatisfied with the way I was treated at other dealerships, I started looking at makes like Mazda that I had not previously considered. My friends and I had lunch, then penciled in “Mazda” and “Chevy”. As soon as I met Alex I looked for the old “BS”...didn’t find it. He was awesome, patient and sold me the car I was looking for even though I had never owned a Mazda before! (p.s. - I LOVE IT!!!! CX-5!!!!) One of the friends with me just may look Alex up in the next few weeks, because he is looking to buy (I don’t think we told Alex then)! I would say it would be worth your time and money to at least talk to the guy. (Alex took me SERIOUSLY and I felt respected by him, for what that is worth at a car dealership).
Pleasant and helpful staff - NeatGifts
The best dealership experience I have ever had was when I owned a Mercedes from Fletcher Jones Mercedes in Santa Ana, California. Customer care seemed to be at the forefront of their focus.
Now that I own A Mazda, I'd love to see Browning follow Fletcher Jones's example.
Great Service, Very Happy - Newmazdaowner
This is my first new car and they couldn’t have been more helpful and polite. I did my research and I told them what I was willing to pay. They were honest and upfront and told me exactly what the car would cost OTD. They were easy to talk to and everything went very smooth. I have no complaints whatsoever. If you are interested in a Mazda, I would head in their direction.
Avoid this dealership at all cost! Please! - lewdaw9
I'll admit that I was a fool when I leased the car from them in the first place, despite how rude Mike was - I was too excited to finally get my hands on a brand new Mazda!
I avoided going back there for three years, until today when I had to stop by to return the lease before its maturity date. Unfortunately for us Mike managed to keep his job as a manager (and maybe owner?) there and literally slammed my keys on the table and told me to get the xxxx out of his dealership because the car was not pre-inspected and that there is no space to keep my car there. No space???? I was able to park the car in their lot when I got there with plenty of space around me, and there was a half-empty lot right next to the sales lobby... Unless Mike is storing all of his ego and thirst for profit in the lots, it definitely looked like there was more than enough space for one smallest car in the whole Mazda lineup.
Did I confirm with the bank that a I don't have to have the car pre-inspected before leaving it to the leadership? Yes, the bank said I should most definitely be able to just drop off the car and call them later to have it inspected. Did I try to get a pre-inspection done before showing up to the dealership? Yes, but the next availability is in a month - or three weeks after my lease's due date. Did I check with other dealerships around the area to see if I could just do it through them? Yes but they all said they were out of space! Why else do you think I'd ever want to go back to Santa Monica Mazda for anything after dealing with Mike three years ago?
The moral of my story? AVOID SANTA MONICA MAZDA AT ALL COST! Go to Culver City Mazda for way better services and prices (I've been taking my car for service for the past three years and I recently leased a new car from them - they have been nothing but amazing and friendly). Or there is an equally affordable Subaru dealership a few blocks down if you want AWD?? Just sayin'
Poor service - Mexico00
Did not answer service calls and did not return calls for service. Called twice for service and received a message both time saying that a service representative would get back to me which has not happened
Thank you - samuell9477
Thank you for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John Garcia, Mark Gupton, and the entire office staff. It is a pleasure doing business with you.
The Hands Down Worst Business Experience I've Ever Had - erikschmitt
WARNING: Do NOT get a car here.
(Feb. 2015) I mistakenly leased a Mazda 3 here while still in a lease with Hyundai (for some reason I thought it ended the same week I went to Mazda). I freaked out, called Mazda and went in the next day.
When I got there I met with Coty – the manager who leased me the Mazda 3 the day before. He sat me down and had me wait for him for about 30 minutes. While waiting for him, I spoke with a salesperson there and told him what happened. He told me it should be a pretty easy fix.
When Coty returned I re-explained to him what happened, told him that it was totally my fault and apologized and that I wanted to get out of the lease. He told that that couldn’t be done because all of the paperwork had been sent in and processed. I said there must be something that could be done and that I would even take a lower model for a lower price, he said that this couldn’t be done either. I went back and forth with him for a while and he told me what he could do is cover one of the payments on my lease. This would involve me writing a check to Mazda for a bigger deposit on my current Mazda 3 for the amount of 2 payments on my Hyundai, and then Mazda in turn would send Hyundai a check for 3 payments.
I refused this offer initially because I thought Mazda wouldn’t actually follow through with it. I also thought it was weird that I could totally somehow still pay a bigger deposit on my car if all the paper work had already been sent in and processed.
I wasn’t satisfied with Coty’s answers and told him I also felt like I got a bad deal on the car and told him about the lease deal I saw on the website for the more expensive SUV. He said it’s because the Mazda 3s’ sell so he can’t give me a better deal but can somehow magically offer a car that costs $5000 more for the same price.
After getting frustrated with Coty’s answers, I told my story to the original saleswoman I spoke with before Coty came in to negotiate with me the day before. She was helpful and said we could go talk to the manager Vahe to see what could be done. On our way to Vahe bumped into Coty. Coty asked us what we were doing and she told him that we were going to speak to Vahe. He said that Vahe went home. She thanked him for letting us know and she brought me to go see someone else.
On our way to go see this other person, Coty caught up with us and told us to follow him. She asked him where we were going. He said ‘we’re going to see Vahe.’ Weird. Coty had just said Vahe went home. More red flags for Coty.
Turns out Coty just took me into Vahe’s office to CHEW ME OUT for not wanting the car. I again explained I made a huge mistake not checking the dates and that I really needed to get out of the lease. The car saleswoman tried to defend me but he snapped at her. She became quiet and left the room. Coty asked me how it was his fault that I leased two cars. I told him that I never once said that I was his fault, that I had just made a huge mistake and needed help. He told me that I would need to take the car home that night or that he would have a tow company tow the car to my house and send me the bill. He also said he did try to help me with a ‘generous’ offer of covering on of my lease payments and that I didn’t accept his offer so I ‘didn’t even want his help.’
I finally agreed to accept his offer because I can’t afford to pay for two car lease payments + a car tow bill.
I go into the leasing manager’s office to complete the deal where Mazda covers one of my Hyundai lease payments. I asked if I would need to write a new check for my deposit and the leasing manager said no, he already had the original check and showed me my original lease papers and original check for the deposit. They hadn’t been sent it and processed like Coty said they had. Another lie.
For this lease payment deal to happen, I had to sign a new paper saying my lease was changing and then I had to resign my lease papers. ANOTHER lie. I could have gotten the lower model or totally cancelled.
After all of this, a few weeks later I find out that Coty/Mazda has not sent in the check to cover my Hyundai payments. I ended up making another payment on my Hyundai.
I called the finance manager at Mazda to tell him that it hasn’t been paid. He told me he would call me back in 15 minutes. I called him back 2 hours later leave a message – nothing. I call again the next day and leave a message. Nothing. So on and so on. Called Coty, the manager of Sierra Mazda, Vahe, left a messages, didn’t hear back.
After a week of trying to get a hold of someone at Sierra Mazda I was transferred to Sierra Chevy by mistake. I told the finance manager there my story and she walked over to Sierra Mazda to have someone talk to me and find out what happened. After she spoke to Mazda, they finally called me and sent the check in. I seriously had to call CHEVY to get a hold of Mazda.
Huntington Beach Mazda
Internet Sales Director