Sales & Service, 4 cars over 39 years - Winr
I couldn't be more satisfied with my recent purchase of a B class that i have leased for 3 years. No time was wasted in accomplishing the paperwork Bob Murray had everything set up so the tasks flowed smoothly from one to the next. Everyone I spoke with was very knowledgable and totally professional.
The same could be said for my three previous purchases.
I also asked Alex Ramirez if he was familiar with a bluetooth telephone connection problem I was experiencing and he interrupted what he was doing and took care of my problem.
Top Reviewed Specialists At This Dealership
Good professional people & service - Samir
I have had a very good professional experience with this dealership and like other dealerships where the dealership behaves differently as soon as you have driven out with your car. They were accomodating and understanding and worked on my purchase keeping my satisfaction in mind. Would recommend this dealership to anyone who wants to buy a mercedes.
Internet Sales Manager
Great customer service. - Anna Choi
Jason has been very helpful and courteous. He wasn't pushy at all and had kept us updated while we waited for the new 2019 model to come in. Highly recommend Jason and this dealership.
Friendly customer service - Arzoo970
Employees are very friendly,good knowledgeable,love their service,,sales people are very friendly with talk.. I will continue shopping with them,and recommend to my family and friends
Internet Sales Manager
Low miles used car - chevelle11
Good and friendly service. Fair and straight to the point so you can get on with your day. We looked around and the price we paid was fair, better that most dealers
Scheduled Maintenance - I Benz Happy
I arrived on time, was met swiftly by a service team member who assured me my service advisor would be with me shortly. He was and I was out within 20 minutes in my loaner vehicle. Everyone I encountered on this visit was respectfully kind and helpful.
Easiest buying experience - desmv921
Denise and Simon made my buying experience a quick and efficient process. Denise had the car I was looking at online pulled up and waiting when I arrived for my appointment. I did not have a lot of time and had relayed that when setting my appointment. Excellent Service!
Best Mercedes benz dealership - Jack Amin
This my 3rd car from same dealership. I'm very please with this family Atmosphere, starting from Sales, Accounting to Service department.
There service charge is reasonable compare to other nearest Mercedes benz dealership.
I deal with one personal for all my 3 cars purchased his name is FRANK MOAYED. He is very cooperative giving right advice and smooth transection including better price.
I would give him 110% rating.
Service Deptment - Born2bwild
Unfortunate that I left my son’s vehicle at this location for Warrenty service and the mechanics never checked the radiator fluid. Two days following service my son needed to recess h fluids and ask an associate to drive him to an auto parts store to purchase the appropriate antifreeze to add. Shame on the apathy of the service department for ignoring something so essential and simple to check.
excellent services - 119ilene
I was very please with the service of Kevin Tran, he made the return of my leased car and leasing the new car very easy, always give me the best deals. He even came to my house to pick up the extra key for my old car.
Excellent service - Psychdoc2000
Rebecca Lee was terrific. She was able to schedule my past due service immediately and even managed to find a loaner car for me. Friendly and professional.
Excellent customer service - Rebekah B
We purchased our 2017 GLE 43 coupe from Steve, it was exactly what we were looking for, the perfect color combination and options. Steve was polite, knowledgeable and very helpful, he explained everything, and went above and beyond to make sure we were satisfied with the Suv. We couldn’t be more happy with how smooth the transaction went. I highly recommend this dealership. Thank you!
Amazing sales experience - David R
I recently purchased a GLA250 from Mercedes of Calabasas and I was pleasantly surprised how genuine, patient and interested my salesperson Anna was in making sure I was happy with buying a new car. She was knowledgeable and respected my budget while maintaining a fiscal position that made sense for Mercedes. Anna also took care of finding the right match for me as the exact car was not at this dealership. Within one day she had the car. My wife loves the car and thanks to Mercedes of Calabasas I was able to surprise her for her birthday on time!
Great Service/Team - dgriffin
Wonderful service visit at W.I. Simonson MBZ. Nick was very professional and did a wonderful job taking care of my car's issue ( wheel alignments)!
Used Cars - Non - Mercedes-Benz Vehicles - Rich 1331
If in the market for a non-Mercedes Benz vehicle, steer clear of this dealership. Misinformation regarding the features associated with the vehicle in question led to false expectations. This resulted in a waisted 100 mile round trip drive and 5 hours of a Saturday afternoon for the whole family. This resulted in a disappointing test drive when the vehicle in question had none of the features that were specifically inquired about, when confirmation had been received from the dealership’s salesman the day prior. None of the promisesmade by the salesman were met. We were to contact the salesman when we srarted our drive so the salesman would be available and the car would be prepared and waiting for the test drive. The salesman was never available nd the car was parked in the back of the lot. We were handed off to another representative. When confirmation was received the features in question were not on this vehicle, we met with the sales manager. That resulted in little more than an unheartfelt apology.
If you are buying a Non-Mercedes Benz vehicle, you are proceeding at your own risk. You have been forewarned.
A place where you can fully trust! - Betty
My husband and i have been buying our cars from HOI for years, and we always take our cars back to them for services or if we run into any issues. I've never once had any issues with them, the quality of service they provide from the sales department to the service department are both great and very consistent.
Beware of the service people.... - NO 2 MERCEDES SERVICE, OXNARD
The sales team helped me buy a car that was on their lot, which I found on car Guru's. Aside from that, the experience after has just been horrible. Service people, JOHN and BARRY are incompetent and as smart as a rock. They are very rude as well, no respect at all.. Beware because after having my car serviced there my car has not been able to reach 0 to 60 under 5 seconds and before then it was always consistently doing it.
Worst Service Department ever - Nazariarin
I am writing this review while the vehicle had its second service done (Sevice B) not even 10 Days ago . Now while im driving the car to meet a client a Notification came “ check brake pad wear” so consequently the meeting got canceled!
Going to the dealer ship the serivce “consultant” gilbert tells me that he can not help me at the moment and the car has to stay for a Day! No loaner either ... basically go do whatever u want !
I called Tarry (Terry) the service department director while im at the dealership while she was at the office with another coworker! (just to see if she would pick up!!) She didn’t.
Called MB-KEYES . Got the service that i needed. 8/1/2018
Good Job guys ... u just lost a customer
DISHONEST - Bryan
DISHONEST - Intentially sold a car we put a deposit on to another customer NO CLASS. I would avoid this business altogether and go to any other dealership
Poor service - Service 213
Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked for a car wash afterwards. William refused saying that it only comes with service. I believe if one visits the service dept for any reasons customers should be provided with service. This is my third unsatisfactory visit with this dealer's service dept. I will visit other service dept from now on. I'm very disappointed with this dealer's service dept.
They should live up to their name. Service is worse than other non luxury car dealers.
TERRIBLE!! FRAUD! BEWARE. - ChristopherFulton
The team at Mercedes Benz Encino is the WORST. From classic bait and switch techniques to hundreds of dollars in hidden fees after the fact, Matthew Dangerfield and the team couldn’t care less about their customers or their needs.
Hours have been wasted dealing with the aftermath of the charges and fraud. They pocketed the Drive Off and Registration fees for the car, sending me home with bogus plates on the car. I received a bill for hundreds of dollars after the fact.
This dealership has MULTIPLE terrible reviews for fraud and unscrupulous practices as well as other horror stories. Mercedes Benz Encino is currently under investigation for fraud by American Express, the California DMV and Mercedes Benz Corporate.
Dishonest dealership - hashim
I was overcharged by $6000 on the MSRP for the car since they hid the original sticker price of the vehicle and during price negotiation they said they could overcharge me for the “special order” car since they were allowed to do that despite the fact that it was a basic C class. Instead of a Mercedes dealership this felt like dealing with a team of con artists. After having taken delivery of the car I noticed a few dents as well that they said they would fix for me but I never received a call back from the dealership. Do NOT buy from this place.
Walter's Mercedes-Benz of Riverside