Very helpful - Lisa H.
We were looking for a passenger van and we found it through internet. We had a quick Quote from Max and he was very informative and helpful.
Top Reviewed Specialists At This Dealership
Commercial Vehicles Manager
Great deal, great car, great people to work with. - Josie001
Thank you Carlos for working with me ensuring I received a good deal. Thank you Bernine for seeing me through the final stages of my purchase. You both were amazing to deal with thank you for everything, I absolutely love my car.
Amazing nissan car dealer - Pamecanton@yahoo.com
The costumer service was excelent 💯points and they diagnose inmediatlly what my car had and they take care of the problem and solved it and Mr. Julio Of auto service take the time to explain me and and the beautiful thing is that the wash my car and check all the car and deliver my car as a new one but the amazing thing is that they didnt charge me anything becouse of their costumer service and respect the insurance of 60,000miles , I love Nissan Larry Miller from corona thanks Ana Pamela Canton
Best Car Shopping Experience Ever!! - Rommyta83
This is the first time my husband and I buy a brand new car. We were still worried and apprehensive about being overcharged or feel pressured to purchase something less than amazing.
Needless to say, I showed up with a check issued by my credit union with low interest (been banking with them +18 years and have credit +780) but guess what! We almost dropped to the floor when we found out we could actually finance the car through their lender for an even lower interest rate!! The salesperson, Brian C. was extremely knowledgeable, friendly and chilled. What else can I say... We are just so so so impressed and happy:)
Hastle free car buying - Vahan
from choosing online to getting into the car i want and signing paperwork after Greeting Mike, took less then anyone can imagine. My car was ready cleaned and washed, before even i got there.
Internet and Commercial Vehicle Director
Quick - NANCYCERVANTESMEDRANO
Great service! Everyone was attentive ...It was quick and they worked with us and our needs! Our sales person Danielle was also awesome! She was also very attentive to our needs!
Certified Sales Associate
Certified Sales Consultant
Fast and friendly - Kestler22
Best service ever, I will never go anywhere else. Bad experiences at other Nissan location but not here. I will definitely be back for my next service again.
Thank you - MG Housekeeping
I had the best experience finding a vehicle that worked for my business thank you shannon ray for your help you truely cared what i needed and what i wanted I appreciate you and the time you took to help me.
Internet Sales Manager
Great customer service, less than perfect transaction - Cntrygynsd
I'll start this off by saying buying a car is never fun. Picking out the perfect vehicle, test driving, negotiating and then the dreaded "finance guy" at the end. It's a long, tiring, mentally taxing process leaving you excited and terrified at the end.
My experience at Temecula Nissan was decent but there were definitely snags. We'll start with my sales guy Josue. Beginning to end he was very pleasant, not high pressure, and provided incredible customer service. If I were to stop here I would give 5 stars without hesitation. Of course the car buying transaction is broken into three main parts, salesperson, vehicle and finance. This is where things become less than perfect and I want to say for the record I'm artificially weighting Josue's piece to make 4 stars. If I were weighting things evenly I'd probably say it was 3.5 stars. Why did I give him more weight? Because the vehicle was less than perfect and the after service didn't go as planned. It was Josue that made this bearable by going the extra mile. He was pleasant and accommodating throughout the entire process.
The vehicle was a slightly abused Nissan Maxima Platinum edition. Someone had smoked inside and clearly (in hindsight) didn't take terribly good care of the paint. The car was otherwise in good condition with low miles and had everything I was looking for, which is why I considered it. Josue offered to have the smoke smell and a couple door dings removed and it was written into my contract. On the day I took it in for this service I was expecting 3 hours (which is what Josue thought it would take) only to find out it needed to stay overnight. They provided me with a loaner Maxima and Josue offered to drive my Maxima back to me (45 miles away) the next day for my troubles. The car was delivered the next day as promised with 0 smoke smell, fresh and clean. Not artificially masked. Unfortunately the door dings (apparently) couldn't be removed.
There was trouble in finance (isn't there always) as they thought they would be able to get me a substantially lower interest rate so I signed the contract with that interest rate in mind. Unfortunately they weren't able to go as low as they had hoped (but lower than what I myself got pre-approved for) so Josue (again) drove the new contract down to be signed. The payment quoted was correct and without the finance guy to explain the charges I signed the agreement. They mailed my copy to me and the problem with signing paperwork away from the dealer became apparent. There was a charge for cancelation (which I signed I didn't want and wasn't present on the first contract) of $417. But, I had already signed the new agreement (my fault for not dealing directly with finance).
The car, well there has clearly been rear bumper damage (clean carfax) as there is a very dull large spot on my bumper that didn't show up when I bought the car (maybe it had a good wax job) and the paint is pretty scratched up (black car) which also didn't show up until I washed it. Most of this can be buffed out and the bumper repaired but definitely a fair amount of work for a certified used car.
Long story short, pay attention to every detail with this dealer. My experience could have been isolated but just food for thought. I will say this, they were very pleasant to deal with and they did do (most) of what they promised.
Josue 6 stars, car 3 stars, finance 3 stars.
Charlie is awesome!! - Wilsondarryl01
I've purchased two cars from Charlie and each experience was memorable! I was comfortable each time and left satisfied! By far, one of the best managers there! Each time I'd come in for an oil change or service, he remembered me and we talked. I look forwarded to doing my next purchase with Charlie! I'll be in as soon as you guys get a used Jeep Grand Cherokee!:)
Altima 2015 Lemon - Ajmcc
My 2015 altima transmission shot out car is no good had to junk it. Also recalls 9 and. The dealership service Felipe wouldn't perform the recall saying they aren't allowed to look under hood.
Buying a car - Jessica
Raj and felix were great! Great customer service and wonderful along helpful. Provide great information and made us feel comfortable. Thank you all for your hospitality.
The sales person Nic cardella was phenomenal. He has been ex - Tesfaye
Nic has been exceptional, honest and forthcoming. I would recommend him to any buyer. Make sure you talk to him first as he is an honest salesman.
Feliz - Carlos
Irais es muy amable y tiene un carácter muy bonito. Me vendió un carro muy barato perfecto para mi y toda mi familia. Se las recomiendo
Awesome customer service - Pancho007
Overall amazing customer service. They answered all my questions and concern and did everything in a timely manner. Friendly people that care and not pressuring to do anything.
Great service - Daddybudzz
Service with a smile. Comfrtable waiting area. Great prices on the work being done thanks and the video of my car being worked on is a super cool new feature u guys have i love it.
Car purchase - BA
Went to get my quote for new purchase , Tammy even spent hours with me even known we told her we not really sure We will walk out with a new car . She still walk me through all the features very detailed ... strongly recommended Tammy if ever think of buying a Nissans from Imperio Nissan
Exceptional Customer Service - GoldenStar
David Mares provided me with exceptional customer service. He gave me the best rate ever for my yearly car service maintenance. I look forward to working with David again.
Excellent service - Verita
Anytime I've made an appointment to bring my vehicle in for service I've been able to get an appointment at my convenience, excellent timely service, snacks while I wait and free WiFi.
Inspection - Pats64
Ivan has amazing customer service , did all the work needed to be done and gave back good feedback and made sure I understood everything well.
Sentra for my son - Pmaldonado
I had a great experience here at valley hi Nissan I purchased a Sentra for my son that is serving in the army the process was simple and easy
Fantastic Service Center! - Youwin!2016
I wanted to take a moment to tell everyone how great my experience was in the service center. I had a oil change appt and my service adviser was Mike Martinez. My appt was at 8am on Saturday. Mike was a great guy, very knowledgeable, and got me in and out very quickly, he even got my car washed for me! The service center was very clean, comfortable, and even had complimentary drinks and food. I worked in the car dealership business for over 6 years before I moved out here from NJ and I must say this is one of the best dealerships around. I will most certainly be back!
Excellent Customer Service - Aaguilar77
Danny and Orlando went above and beyond with helping me buy my brand new Rogue. They definitely exceeded my expectations. I got an amazing deal with the overall price of the car, my monthly payment, etc thanks to Danny. I would definitely recommend this dealership and especially these sales men/manager.
Beware: false add and hidden cost - yjang
Expect more than 1k additional price when you buy a car from this dealer. They shamelessly charge unwanted accessories, which they do not include in the add. Terrible way of doing business. A popular way of deceiving customers in 80s.
Back job - Chulu
Went for the 4th time on the check engine on. Why pay another $135 for inspection? Luis Casanova said they will the Obd11 for free!! Ok
Excellent service! - Nissan Service Review!
Awesome, awesome! no nonsense straight forward,no pressure,friendly environment,did work in a fair amount of time, overall great people, look forward to my next service..Thank You!
Perfect - Aerox21
That was a nice experience nissan costa mesa. Staff are friendly. They just change my shock which i didnt knew that was broken. They are honest and very helpful.
Great Dealership - Xterra12345
Drove up from San Diego to look at a used car. Donte had the car ready for us to see and test drive. Donte was very helpful and made the process of purchasing the car go smoothly. Would have rated the experience a 5 star, but I spent close to 6 hours at the dealership. We decided to purchase the car within 45 minutes. So, I’m not sure why there was such a delay.
Good service always - Stephanie
Always good service I never have to bring my car back employees friendly item in the shop department are good prices I always buy things for my car the dealership building is always clean and they always offer coffee and snacks while you wait I send a lot of people to gardens Nissan and tell them about the one-on-one program they deserve a 5star and more.
I recommend VICTOR TECORRAL - Llopez
As soon as I arrived I was assisted with great costumer service. I went in for service and this gentleman made sure I was tooken care of. I highly recommend this place! Ask for Victor