review - no name
overall a fairly positive experience. no wi fi in sales area. fairly friendly staff. salesperson was courteous. nothing else more to say about it. thanks
Service - Yaileg
The service they provided was Very friendly and professional. The rep was very clear with the service my car needed. My car was ready in much less time than the one i was told.
Worst Service Department - karina12
Horrible experience with Service. Rude and unprofessional staff from Porter Service Advisor Enterprise and Service Manager. Go somewhere else. I highly recommend Vista BMW in Broward.
Good... but pay attention. - lodeed
My wife and I drove over from Fort Myers because inventory was better. Gene, our salesman, was low pressure which I appreciated. When we learned we were both military veterans, I felt more trusting and relaxed. That combined with the fact that the car was certified was comforting. Price negotiation was fair without too many games. Once home, however, I noticed the right rocker panel was scraped up and required several hundred dollars to repair. Replaying the experience, both my wife and I could see how careful Gene was in positioning the car and starting conversations, before and after our test drive, to minimize our chance of noticing the damage. Our fault for trusting too much. Lesson learned and tuition isn't free. Also, it took almost a month to find out where our wheel locks were.
Bad experience! - Denis Smykalov
I called them to ask how much is lease payment on specific car, i told upfront that i've been pre approved with different bmw dealership (to show i'm real buyer), but after i received approval they said that car has been taken by loaner department.
So, i spoke to guy named August and ask to check specific car to make sure they have it, since i didn't want to waste anybody time, guy gave me quote on lease payments and said car is available.
I asked him few times about it, since i has to reschedule some appointments and i was 1.5 drive away, he said ok to me.
I took uber to get there, 20 mins before arrival i called him and he said that he's leaving and some other sales person will help me.
Ones i arrived i've been told they don't have that car, since one of the managers took it.
They offer me other options of course and i didn't like, i was pissed with that situation at that point.
After that they told me car i wanted has 2500 miles on it, but quote i was provided over the phone/email said it's 10 miles only, they made mistake and when i asked if they can give car for less monthly payments since it's used they only offer $15 discount and explained it's not used because it's wasn't titled and manager drives car (who cares if it was titled or not, it has 2500 miles on it!) When i was in discussion with sales manager Juan Soto (who was there for 18 years as he said) he mentioned that it was mistake and there is nothing they can do.
I canceled appointments with other people, spent few hours on phone/email with salesperson, spent $100 on uber and there is nothing you can do?
As i said in person to him, his not the owner of the dealership, he doesn't care and that's why nothing he can do.
Owners/General manager of that dealership, you have 92 reviews on yelp and average score is 2.5 starts, which way are you guys looking?
I understand you've been in business for sometime and you have clientele, but instead of losing clients you can earn more business just with simple good customer service!
BMW Premium Brand no more!! - NoMoreBMWs
Amateur hour at Vista BMW of Pompano!! Visited today to review lease end options and explore the next BMW. 2 managers and 1 hapless sales person later I walked out convinced not to invest in a 4th BMW.