First BMW great experience - Matt
Walked on the lot and had no clue what I wanted. Frank Fuzer took his time explain the BMW brand to me and we test drive several different models. He listened to my wants and requests. He found me exactly the car and the options that were important to me. He provided excellent customer service and started me off with the BMW brand on a very good note.
Top Reviewed Specialists At This Dealership
New Car Sales
Excellence in Service - lft
Engine light is on X1. No appointment needed. Parts en route. Car back. Is that service or what? Don’t wait ,service it here. Why take chances.
Bmw Genius - Anna18
Matt went out of his way to address all issues that I had with my vehicle. Can’t say enough about his professionalism and efficiency in handling my situation. Everyone at this dealership goes above and beyond in regards to customer service.
Don’t follow BMW lease guidelines and mark-up money factor - Fipenna
I discussed with a salesman about a purchase of a new 5-series, and was negatively surprised by the offer received. While other BMW dealers were following the guideline and using 61% for the 5’s residual value, they used 57%. Also marked-up the money factor, using 0.00186 instead of the BMW Financial 0.00166.
Since I had offers from other dealers, when confronted about those discrepancies they said they would not honor “something I typed” (I was exchanging emails and phone calls) but would if I showed them the offers on a dealer paper.
Why do business with a company that doubt your word? Makes me think I cannot trust theirs. Took my business elsewhere, to a company that gives you a good deal on your forst attemp instead of trying to trick you and see if you fall for it.
Horrible business - Josie
Took my car for an oil change and when came
to pick it up noticed starches on the passenger back door. Immediately brought it to the attendants attention who commented that it was dirt not scratches. To have the car repair it has been a nightmare as there is no communication between the service dept and costumer. Not professional.
Worse place ever! - Militar123
Worse dealer ever! The service director, Don Woody is very arrogant and rude. Service advisor Jonathan Perez doesn't know what hie’s doing. Every question you ask him in regards to the service he doesn't know the answer and gotta ask someone else. Do yourself a favor and go to another dealer. I DO NOT recommend this place.