Great service - bruce1959
Ive have been a customer at this dealership for over twenty years. Since Sheehan has taken ownership, the service department has been completely upgraded. Rebecca always makes sure that I'm always being taken care of. Jamie Wells was the best customer service person that I've ever dealt with at the dealership. I would highly recommend letting Jamie help with customer service training.
Top Reviewed Specialists At This Dealership
Cadillac Sales Manager
A GREAT EXPERIENCE!! - Dan’s Dream
We’re senior citizens and we wanted to buy our forever car, so we chose Bayview Cadillac for their great selection. We purchased a beautiful pre owned SRX 2016 from Chris Richter. Everyone there was so nice and helpful, Madelyn, JC, John and Joseph, but mostly Chris was so well prepared and did everything to make the process go smoothly and as quickly as possible.!! Thank you All!!
New leadership much improved - Frank Bulzone
After purchasing our 2014SRX we took it to Ed morse several times for service. Each occasion was worse than the previous one. So much so, that we began getting our car serviced at Vera Cadillac even though it was so much further than Morse. Driving yesterday with a loud and ominous noise from a tire/wheel well I took it to the closest Cadillac service, which was Morse. My experience was a pleasant surprise. The new manager Scott Supko was awesome. He was professional and courteous. We will once again have our car serviced at Morse.
Ed Morse Hall of Fame Recipient Sales Associate
Sales and Leasing Consultant
Top notch Service Advisor & Mechanic - Dually Personality
Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional. Pricing has always been fair. They'll even work with you if some prices are too high.
Beware!!! - ed
I was told they advertise cars they don’t have and it just happened to me. I spoke to a salesman 3 Times. After he collected all my information he the said car was just sold but has plenty others. What a joke!! Stay away
Superior Experience so far - Francisco Mestre
My salesperson, Mr. Ron Peoples, was terrific and professional. Sales process went a lot smoother than at other dealerships that I have bought cars at before.
Worst service Dealer I have ever been. - Enio Abreu
Well, I had own multiple brands of vehicle before and service them at dealerships, but never ever had such a bad experience specially from Cadillac since I had own 2 of them before.
Brought my 2016 XTS In for 2 things, 1-Front day running light bad and 2-Cue screen control not working. Well after 2 days in the shop they said come and pick your car up, light is fixed and Cue is on back order. Pick up my car to find out that it had door dents, paint chiped and an a air dent on one fender. I was very mad and left. On my way home I notice that the light was not reflecting on the car in front, I got off at a traffic stop light and found out that the light is not working, called my advisor and she asked me to take picture and send it to her to confirm. So after 2 days in the shop and a few dents and scratches to my BLACK car nothing was accomplished. Took it back to have the light fixed,again and 2 more scratches on the paint came up. They had promised to fix them, a 3rd visit was schedule to replace the CUE and repair the scraches and at my arrival they told me that the dent guy was not going to show up to bring the car in the next day, I said well you replace the Cue today and I will bring it in tomorrow again for the paint work. Once they brought my car out I found 2 more new scratches. They had taken pictures of the car before and the service manager was very rude and refused to go out and confirm that even that the scratches were not on the pictures and they where on my car, he just told me flat out that he was not going to assume responsibility for my car any more. Today I droped of my car to get the paint repairs done, loosing income againg, and they just told me that they couldn't provide me a loaner because they had paint the floors and the cars can't cross over the wet paint and that they would reimburse for an Uber ride from and to for up to 40.00 and uber will cost me 30.00 each way.
I will never ever buy or come to this dealer ever again.
Customer Experience Manager