Super customer service - PeterS
My wife and I had a great experience in purchasing a car. Bob Cuba was very helpful and answered all of our questions.
An overall great stress less experience.
Great Service - jp482
I was helped by Mr. Bruno; he was up front about all pricings and played no dealership games. He even stayed until closing to go over every aspect of my new vehicle with me and helped me set up the connection with my phone. He turned an experience that I was dreading into an enjoyable one.
New leadership much improved - Frank Bulzone
After purchasing our 2014SRX we took it to Ed morse several times for service. Each occasion was worse than the previous one. So much so, that we began getting our car serviced at Vera Cadillac even though it was so much further than Morse. Driving yesterday with a loud and ominous noise from a tire/wheel well I took it to the closest Cadillac service, which was Morse. My experience was a pleasant surprise. The new manager Scott Supko was awesome. He was professional and courteous. We will once again have our car serviced at Morse.
Top Reviewed Specialists At This Dealership
Ed Morse Hall of Fame Recipient Sales Associate
Sales and Leasing Consultant
Auturo service rep at Keith Pierson - David Thompson
I was very please with the service I received even though I stated to my wife we wasn't going back due to the first time there 3 months ago but definitely a change in customer service by Mr auturo service rep really change my mind frame of staying here at Keith dealership the service the honesty, estimated time car will be done technician and service rep auturo test drove vehicle with me to make sure everything was ok trust me nice service no long long wait best service in a while thanks auturo your the best..
P.s if you have a Chevy take it to Keith Pierson in homestead and ask for auturo best service rep..thanks again God bless
David G Thompson approve this message
Sales & Leasing
Nobody does it like Phil Smith Chevrolet! - Stu/SSR
As always, I was given the VIP, rock star treatment my car and I have come to expect at Phil Smith Chevrolet. Thanks to my service rep Victor, the great mechanics, service manager and all the employees who together make Phil Smith Chevrolet a great place to buy and service a vehicle. Thank you, Stu Ratner Chevy SSR and Chevy HHR
Comforting and welcoming people - SeriouslyPleased100
If I could give ten stars I would. I changed my mind at least 4 times,I found something wrong with almost everything, I gave Chris a hard time, but that guy was so nice and patient with me, he went up and beyond to satisfy me, that was his main adjective and it was aaccomplish. Every employee that I dealt with in the 2 days that I was undecided was always so genuinely kind to me. This was no act, Chris is wonderful, and I'll definitely recommand this dealership and CHRIS to my family and friends.
Casey in the service department is amazing - 2018z06Vette
I myself am a sales manager at another dealership and I consider myself to be a difficult customer. My 2018 Corvette Z06 had paint peeling off as a factory defect and Casey took the time to get me a new bumper with a new nose badge in a timely manner. I strongly recommend Grieco Chevrolet to anyone with a high end Corvette or other vehicle where they want to be treated like a VIP.
Efficient and quick. - Desiree Rivera
Donald was professional and courteous. He helped me understand all the questions about my service that day. He made my visit easy and quick. It is nice to have someone like him help me.
Most dishonest dealership in South Florida - Navarrete5
Please try not to go to this dealership, there are many more around. The manger Pedro and Miguel are horrible. Pedro looked into my face, agreed on a price and them pumped it up before paperwork was printed and left the dealership (never said goodbye) before I can ask any questions. When I came back the next day to approach him, he said he couldn’t do the deal we agreed to but still could offer to cut me a check of $300 once deal was funded. After agreeing, he went into the system along with Marilay, another manager, and should me that they put in the request and the check would be mailed to me after funding. Well, I waited and as a cry for help, I filled out the customer survey sent to me by the dealership, not the best survey OBVIOUSLY, just to realize I had made a big mistake because when I called Pedro about the $300 he said “well, you gave us a bad survey, therefore I’m not giving you anything”. I called the GM Miguel is disbelief and he responded “You heard Pedro, keep waiting for the check because you’re not getting it and hung up”. My tag is about to expire and I haven’t received the registration either.
Please, don’t do it, don’t come here.
Best Service - rayko87
best in service, very nice good people work there. people complain about salesmen , but thats everywhere, (salesmen are salesmen and they gotta make a living too.. ) the service is great.
Can not be trusted - DIEGO Santos
I have reserved a car through the site and booked a date to see the car reserved. I received the reservation confirmation email telling me that the car was reserved for 72 hours and that no one could buy the car. The next day I received another email confirming the date and time of the meeting to buy the car. Today when I arrived at Autonation I received the news that the car had been sold even with the guaranteed reserve. There was no concern in reailing the problem. They just tried to sell me a more expensive car. I took my day, lost money going by taxi and only came back from Autonation with dissatisfaction.
Liers - Trailblazer
Sales and finance are unprofessional not friendly and there is a xxxxxxxxx atmosphere lack of effort to those who are in need, sales guy was lying to me but I just played along as if I was a novice to whole car buying cat and mouse game. Came in to look at a truck wondering what deal they had going for the new year, sales guy took my info ran my credit boom! I needed 10 k down or co-signer got a co-signer, I previously made the offer off off doing a $500 down payment cash and $1000 check hold They drafted up a purchases agreement where is the 1500 down the did the math that included taxes and dealer fees for 499 And 799 respectively which came to a total of $1704.13 no I’m no mathematician but I know that 499 and 799 is not $1704 it’s actually 1298 and this was not to mention the total price after taxes and fees which was way more than what it was suppose to be.. I was willing to pay a higher interest rate and whatever shady charges they would’ve snuck into the deal just to build my credit I was willing to do what I had to do to make my payments I was willing to commit my car buying to this dealership if they had just helped me. It would’ve been easier they came straight and then tell me they don’t want to sell me a truck but ironically customer service was good because they will make you feel as if you are getting somewhere, they will play with your expectation
Liars who are disrespectful! - Angrybut never again
They put my wife in a lease for a $27,000 car for $4,200 down and $538 a month. How is that possible you ask, I don’t know because they refused to talk to me about it. (At first) So, after entering the dealership I ask to speak to the manager, then I ask him if we could go over the deal he made with my wife. I never gave him my name or the name of my wife. He asks if I’m on the new deal, when I say no, he then tells me he can not discuss the new deal with me. Now, I’m on the car that was traded in and the bank account the payment came out of, but he tries to tell me he can’t discuss it with me. I say ok and leave. About a mile down the road, I get a phone call asking to speak to my wife. REMEMBER, I never gave him my name or my wife’s name, how did he know who to call? So again I ask him how he justifies that much xxxxing money on a lease? He asks me not to cuss, I apologize and we proceed to have a back and forth where he tells me I’m talking out of my xxx and I don’t know what the xxxx I’m talking about. So, apparently it’s ok for the sales manager( General Managers brother) to cuss at a customer who has bout 4 consecutive cars from them. Additionally, I guess it be against the law to speak to me about the deal was another complete lie (he spouted # after #. Furthermore, how in the xxxx did he know who to call, oh yeah, it’s not that often you get over on someone that bad. BE CAREFUL, these people are out to get every last dollar you have and will then treat and talk to you like a piece of garbage afterwards. Don’t you think they would have been eager to talk to me about the great deal they made my wife if it really was one? xxxxxxxx! It’s not just me, look at all their reviews.
Terrible service and repair - TiffanyB
My family and I have been loyal customers to this dealership for several years. However, after my experience today I will never return to this dealership. I will also never purchase another Chevy. I own a 2011 Chevy Cruze with under 50,000 miles. I came in last month with a coolant leak. I was assisted by a gentleman by the name of Jorge Garcia. He told me Chevys are terrible buys as they frequently suffer from coolant leaks. He checked the car and told me the leak was caused by a leaking hose. He fixed the hose and I was charged $191.85. Within 24 hrs, the check engine light came on again and advised that the car was overheating due to the coolant leak. I returned the car to the dealership. Jorge Garcia was again assigned to work on the car. Jorge check the car and told me it was a different issue causing the leak and I would not be charged for service because this issue was actually covered under the policy. I was pleasant and understanding. I returned today to pick up the vehicle. I requested my money back for the last visit to the dealership (given the coolant leak was clearly not a fixed). The cashier called Jorge Garcia, but when he answered the phone he told her he was too busy and to just tell me that I wasn't going to be returned the money. The cashier then spoke with her manager, Raul Morales. Raul came out and advised that the Chevrolet dealership would not refund the money because Chevys are known to have coolant leaks and it is normal to have another coolant leak within 24 hrs after a repair by the Chevrolet dealership. He then implied that I was lying about having a coolant leak within 24 hrs as I had not come back to the dealership the very next day. I was shocked. (Note, I still have receipts for the coolant that I had to purchase the very next day.) I had to explain to him that I work and the dealership is far away from my job. He told me he would speak to his manager Henry Pinillos. Within 5 minutes he came back and told me that Henry said the Chevrolet dealership would not return my money. Henry hid in his office and never came out to speak with me. I've never been more shocked by poor customer service. Congratulations AutoNation Chevrolet Coral Gables you made $191.85 and have lost several loyal customers today. I will continue to tell friends and family about this experience.