High Quality Ethical Service - thankstoo
It is not often you are given a quote and subsequently authorize a dealer to proceed with the work and you receive a callback saying the original estimate was not the issue after all and the repair performed was only a fraction of the original estimate. If this is Coconut Creek Hyundai's regular business practice they will be destined for a long and profitable run. It restores faith in people and companies that prioritize their customers above all else. Thank you Abe Levensteim for your attention to my issue.
Top Reviewed Specialists At This Dealership
Service appointment - Fusion06
Cory was the manager who took care of my service today, he was very efficient and polite during my visit. Cory made me feel comfortable and the building was very clean, so that my 3year old and I were able to entertain ourselves while waiting for the service to be done.
Sales Associate/Genesis Experience Manager
Thankful - sgalezo
Very satisfied with his service, he has always treated us like family. Prompt to help and answer questions. He made our first experience with Hyundai a good one.
Sales and Leasing Consultant
Would give 10 stars if I could - PicconaniM51
Seamless and professional. Thank you Paul for helping me and my family. Time is of the essence for someone like me who travels often and makes the best of what time I get to spend with my family when I am home. I went to buy a car for my daughter and Paul had me out in no time. BEST deals in town. Will be sure to come back for my mother, truly unbeatable deals and the best customer service.
Courteous and helpful - Genesisowner
Colin, Service Manager was very helpful and understanding resolving a concern..I have dealt with him on another occasion and he took time out to address my concerns..
Good experience - macyspa
We actually test drove some Tucson's at another dealership. They did not have a model that met our needs. Found one that did on Braman's website inventory. We have had our mini serviced at Braman and were comfortable with the establishment. We were not disappointed.
The best - Gordo11
I love it , Jhonny is the best , he is very helpful, very professional .
The dealer always clean , they always have courtesy with the people offer
then coffee, water .
Leased new car - Rick
Russ went out of his way to help us find the car we wanted. We had a particular car in mind and he searched his entire inventory to locate one, then delivered it to us on the same day.
Consumer Alert! - Valerie V
Don’t get suckered into buying a new tire if they tell you it needs to be replaced due to tread separation. Please contact the manufacturer first and see if you are eligible for free replacement under the manufacturer warranty. In my case it was Kumho tires.
I leased a new 2018 Hyundai Sonata back in April of this year. By June 27,2018 I am having to take my car into the dealer because it was vibrating so badly that it literally felt like the tires were going to roll of the car at 60 mph. I was told by the service advisor Stephen that my front passenger tire needed be replaced due to tread separation. It did not make sense having to replace a brand new tire with a another new tire. I told the service advisor over the phone, go ahead and change the tire, but that I wanted my old tire back. I went to pick up my car later that evening when everyone was gone for the day, checked my truck, and of course never got my old tire back as I instructed. Whatever, I paid my $137.26 and went on my merry way. Never bothered calling Stephen the next day because I just hate having to deal with these issues.
Last month (September 18) I am back again at the dealer dealing with the same issue. This time it’s the rear tire that needs to be replaced. Yup, another brand new tire that needs to be replaced. I started to questioning it – maybe it’s a manufacturer defect? How is this possible? Was told on repeated occasions by Raymond, who works next to Stephen, that this usually happens when you drive through a pothole. I was given two options: buy a new tire OR contact the tire manufacturer directly and see if they will replace it. So I did, I contacted Komho tires later that day. They were extremely helpful and walked Stephen through the whole claim process so that the dealer would a credit for my defective tire and a new tire shipped to their location. I got my tire replaced 2 days later. Although I got a new tire free of charge, the dealer was still trying to charge me a Mounting and Balancing fee. I felt that it was not fair to have to pay for this if the tire was replaced due to manufacturer defect. I met with the Service Manager Arnold and he was nice enough to have the fee waived. I also demanded a refund on the first tire that was replaced for the same issue. He said not to worry. That he needed to speak the director first and that he call me to get my credit card information. Still waiting for this phone call or reply to an email I sent on Monday (10/8/18).
Horrible experience - Maddie76
The salesman was very pushy and insistent that I buy a car I told him I couldn't afford, then the finance guy ran my credit so many times that they brought it down 16 points in one day. I regret ever walking in there, what a horrible mistake.