Service - Faith
I give your dealership a five star because the staff are true professionals, very informative and keep you up to date about your vehicle the time frame and always thanking you for your patients. During your wait time you also serve your customers danish and coffee and a nice clean waiting area, what a good way to impress your customers. Keep up the good work.
Top Reviewed Specialists At This Dealership
Knowledgeable, friendly - annmarie
Very willing to make the best deal possible. Jeff was very knowledge and it was a pleasure to work with him. Our MKX is beautiful.
Service appointments are meaningless. - kia customer
I went to pines ford last week for oil change. They were busy, said it would take 2 to 3 hours. Marco, the quick lane advisor suggested I make an appointment. Showed up for my 10 o'clock appointment today on time. I came back after an hour and was told I was still behind 5 cars. It would be another 1 1/2 hours at least.
After Marco told me there was nothing he could do, I asked to see service manager. He was in meeting. I went to front desk. They called over amber, the service coordinator. She basically told me the same as Marco. They took more appointments than they could handle in a reasonable time and I would just have to wait. She also told me something I thought wss kind of odd. If I had made appointment online. I would have been guaranteed service within an hour. Since I made the appointment at the dealership, I was basically out of luck. What a strange policy.
After spending a half hour trying to make my case, I casually mentioned that I would put my experience on line. A amazingly, Marco, the service advisor magically moved me to the front of line. After all that, my quick lane oil change with appointments wound up taking only 2 hours and a lot of aggravation and complaining.
At the end, I did speak to Robert Guzman, the service manager. He apologized, gave me his card, but basically said the same thing, we have more business than we have mechanics to handle it.
Heres an idea - stop taking appointments for customers you already know you can't handle. The customers time is valuable too. Respect the customer enough to tell him in advance that you overbooked. And when you do screw up, don't tell the customer all your issues and problems, simply apologize and ask what you can do to make it right.
That's no way to treat a possible customer - Nancy722
After seeing the great commercials for the new Lincoln Mercury dealership in Coconut Creek on State Road 7 I decided to go and check out the cars and prices wasn't sure if I was going to lease or buy met with a very enthusiastic and nice at first sales person named Cornelius he liked me when he said boy you really know what you want I said yes I do I told him the story with my car I gave him the paper to call to get a payout and he literally said you have so many payments left here I can't do anything with this and threw my paper back at me across the desk. Really??? He had no idea if I was going to lease or buy or pay cash for a Lincoln how could he have judged me by not even knowing what I wanted or what I was worth or what I could do or what I could buy. I would never ever go back to this dealership again I wish them lots of luck