Great and friendly service. - JAMESMELBY5
I brought my truck in to have a remote starter installed. Work was done in a timely manner. The service tech took the time to explain how it worked and was able answer my questions.
Top Reviewed Specialists At This Dealership
Preowned Sales Consultant
1st car for my son, continuing the family tradition - maryalbright
My 23 yr old son was ready to buy his first car and the only place we considered going was to West Metro Buick GMC. Lloyd has been the person our entire extended family has trusted when we buy vehicles. Though this was my son's first car, it was our immediate family's 3rd car purchase with Lloyd and his team.
I own a small boutique consulting firm, lead the largest Civil Air Patrol cadet program in the North Central Region, and have family obligations....I'm busy like you, maybe in a slightly different way.
We chose to drive one hour each way to West Metro. (Yes. I left this on its own line for emphasis.)
That's how much we trust this operation to treat us with respect, to provide exceptional service and offer us safe, reliable and fairly priced vehicles.
VERY PLEASED - pat@cbc
Christian & Steve did a very good job working with my wife & I when we were looking for a new truck. We found the truck we wanted and made the deal right away that we were happy whit.
Service experience - rcayotte
Tom Monson informed me that I needed a new set of tires. He had done his research, and informed of the best price available in the market for the tires he recommended. He also provided me with a mail in rebate offer from the manufacturer. He arranged for a loaner vehicle for my use next day when tires were being installed. Exemplary customer service.
Great to work with. - CRAIGBOC597
Everyone was friendly and truly seemed interested in helping us find the vehicle we wanted. The kids enjoyed the play room. Everyone answered our questions honestly.
Purchase of a new truck - TLSTENZEL
Staff at House was very knowledgeable and friendly. Would hard with is to get together with us on our new truck. Appreciate your staff. Thank you.
Sales & Leasing Consultant
New Car Sales Manager
An easy, and enjoyable, car buying experience - Greg P
We purchased a used 2017 Ram 1500 truck from Tom Steffes and couldn't be happier with the process and the truck. Tom was very responsive to my initial questions via e-mail and text. He answered promptly, and provided pictures, video, and the carfax report to me quickly...all of which helped me decide to make a longer drive to Cambridge Motors. And, being able to agree to a price before we got there made the transaction stress free. Tom was friendly, courteous, answered all of our questions, and put no pressure on us. Last, Brooke helped get us better financing options than what we walked in with, and managed all the title and license paperwork quickly and efficiently. The end result was we walked out of Cambridge Motors with the "perfect" truck less than 2 hours after we walked in. And I'm telling my friends and family what a great experience I had there.
Cheryl - AmandaD104
I called to inquire about a van and got a call back very quickly from Cheryl. She was able to ask all questions and even took the time to go out and look over the vehicle and describe what she saw. I live about 3 hours away so she made sure to go ever every detail she could think of over the phone with me. My family and I were not able to come take a look at the vehicle and test drive it until Saturday and I first talked to Cheryl on Tuesday. With a simple down payment, she was able to hold the vehicle for us! That was so awesome!! We needed a bigger vehicle for our family of four and finding an affordable van was tough.
When we met Cheryl in person, she was every bit as genuine as she was on the phone. I know we’ll be back in the future to work with her.
Great Service & Sales everytime - Enviro-Dyne
The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!
It starts at the top - Ahagen
Excellent customer service begins at the top of any successful business and Don Johnson Motors exemplifies this. When the owner of the business takes the time to stop and say hi to a customer and ask how everything is going, it makes you feel like part of a family instead of just another nameless customer. It is obvious that this philosophy of excellent customer service has been instilled in all of the employees at Don Johnson Motors, or at least everyone there that I have ever dealt with. They are truly very nice people.
Great customer service and friendly personnel. - BLA
Always have a positive experience when dealing with Grover Auto.
Only negative comment is that it does not always have a selection of car options to choose from. I did find a car there, just may have selected a different make and model given the option.
Phenomental Dealership! - MN gone WI
This is a dealership that doesn't play games; they are very friendly and take the time to get to know you and what you need. They are very honest, professional and sincere at every level; whether it's the outstanding Sales Professional Ryan S (10 out 10!), the Sales Manager or the Business Manager Lana.
Always takes good care of us. - Wendy L
Princeton Chevy Auto in Princeton MN always takes very good care of us. We get the straight scoop, quick and accurate estimates, and timely service. They've even gone back to the automaker on our behalf asking them to cover an item on which the warranty had recently ended. They never over promise and always over deliver, if something is going to take more than a day they make sure we're covered with a loaner. I wouldn't trust my car anywhere else, the service is friendly, caring, honest, and well priced.
WONDERFUL CUSTOMER SERVICE - Paul DesJardin
Not only did they get us into a brand new vehicle but they also were able to locate a bank that may be able to help us refinance and lower my payments on a different vehicle. I will recommend them and we will return in the future.
Pleased Pastor - classicalpastordave
I recently purchased a used 2014 Buick LaCrosse from Whitaker GMC and it is the second vehicle I have purchased from this dealership. My salesman was Gary Miskowic and he was very helpful as I test-drove the car and considered my options. I had dealt with Gary earlier when one of my sons bought his first vehicle and he helped him make his decision. I had to finance the vehicle and it is always fun to hear the stories the Bob Flinn. I even had the General Manager Jim Bush stop in to see how I was doing. Over the past three years, my family has purchased six vehicles from Whitaker Buick GMC and we have been pleased with every purchase.
Great service - LaurieJane
I am impressed with your professional service for us the customers. I am very happy to be part of your service. My car was all washed and cleaned after the engine oil was changed.
Friendly and helpful - Jen K.
These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)
Exceptional service. - Herman
We received great service. The employees went above and beyond our expectations. Thank You Melissa for spending so much time with us and for being patient.
We didn't feel pressured by the salesman - Missy0913
We bought our daughters first car, after buying it as is the car had some issues and knowing they didn't have to help with the cost or repairs they helped my daughter to make it a pleasant experience for her
Oil change and minor warranty work - T Hay
I needed to have the oil changed in the vehicle and with Kruse's Free Oil for Life on vehicle sales, there is no reason not to use them. I was also having a minor issue with the alignment of the headlights and they quickly checked and adjusted them for me.
Awesome!!! - Aschroeder
I needed a new car. The one I had was on it's way to the junkyard. I kinda knew what I was looking for, but had no real idea. But with the help of Keegan Blehm I was able to find exactly what I wanted. I had such a good experience.
Great Customer Service - Doug
Dave Middleton was great! The time he took to show every detail was amazing. He made sure my bluetooth, onstar, and the GM app were working properly before I left. Very thorough and sincere. Have to admit this was one of the most pleasant car-buying experiences ever!
Oil change - Gabeyre
Kerry Jacobson was a very nice gentleman and delivered highly customer service. He did an outstanding service. I recommend this dealer and I had been servicing my vehicle here for sometime.
Very rude. - Had bad service
Took my car in to get looked at, they were rude, I felt I was bothering them, they did test drive it in the parking lot and said it would cost $65 to put it up to look at it and do a diagnostics. I took it to another service place and paid $10 for the same service and had great service there. A few years ago I had the same bad experience there and thought maybe it had changed. I do not recomend this place at all.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
Truck - Racerman211
Did what they had to do to make me content with my purchase the vehicle had some issues but they took care of it for me
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
Communication & followup - radioman
I recently totaled my Buick Rainier and found a very similar one at this dealership. I drove 100 miles (one way) to purchase. Eric was very friendly and guided me through the process. Transaction performed by New Car sales Manger, Kevin. Long story short...Car was slightly damaged at the dealership while we went to lunch in another car.I did not notice until I drove home. Engine light check went on during the trip home as well.. I questioned both of these incidents to the Used Car Mgr and he assured me he would check TV monitors to ascertain the slight damage, He also said the Auto Check system used to check the history of the car was good.
I immediately purchased CARFAX to substantiate the quality and found CARFAX reported EXTENSIVE damage to the car. That would have altered my opinion of the car and probably not purchased. He said I should have checked before and stood behind the Auto Check system. Would you?
What was insulting and disrespectful is that the Used Car manager never answered any of my questions as he had verbally promised and must have decided I was not worth his time. Pretty disappointing in what I thought would be a pleasant experience with a reputable Dealership
Salesman Bob Holman lied about the options on the vehicle - Bobhisaliar
Bob Holman told me over the phone (I live out of state) that the Tahoe I was interested in had the Z71 Pkg. He quoted me a price, but when I asked him to show me the paperwork he added the sales tax! And the Tahoe DID NOT have the Z71 Pkg-total lie. Everyone knows you pay tax in the state you're from, not at the dealer in another state.
He just wanted me to fly up there and then be stuck with spending more money on a Tahoe that was not equipped like I had specified.
Management did not care when I brought this to their attention. They are a dishonest group of typical car salesmen.
DO NOT BUY FROM THIS DEALER ! They will lie and rip you off.
They failed to detect a failing transmission - Rocky
Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.
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