Review - Shauna
Lance is always available to get my car in right away. He provides great service and advise. When looking for service I would always recommend Lance!
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Watch out Service department is horrible - Matttina2018
This dealership has the biggest lack of communication with the client I have ever seen. Long story short, after bringing my 2014 q50 in for service for warranty issues. I gave a survey about my experience I received from Infiniti corporate. It was not a good survey score they received, actually 138 out of 1000 to be exact from what Chad Hanley, who supposedly likelikes to identify himself as the service manager when his business card states "assistant service mangager" wow lying employees. I contacted Lupient corporate about how poor of experience I have had at the dealer for service. Chad then told me my car was done and even admitted one of my issues with the car was better on his q50 but refused to perform any work and decided to ban me from the dealership. When asked who made the decision, he said he did. Wow, didn't even consulte upper management about banning me. I am now dealing with Infiniti consumer affairs. This dealership should be shut down. I will tell every single person I talk to, to not visit this dealership or do any business. Also watch out they may tamper with your email address you provide so they don't receive a bad survey. This store needs to be out of business.