Professional expertise and phenomenal customer service - Rudyfinn
Doug Kopischke is the consummate professional. He always puts the needs of the customers first, making sure they are comfortable with everything in front of them. Thanks for all the help Doug, you are the best!!
Stellar experience from inquiry to purchase! - Hanson's
From the first email to the day we drove our new truck off the dealership lot, Mankato Ford exhibited professionalism in all departments, caring about our needs and wants, and amazing customer service to get the truck of our dreams. Mankato Ford went out of their way to search and find my exact optioned truck. Very impressed with our salesman, sale manager , and finance person. We are so thankful to have such a wonderful Ford dealership in Mankato. They are honest, fair , and welcoming and no pressure. They want happy customers and they made us just that!
Great Experience - 2018 Focus
We never thought we could buy a brand new car, but Denny and Bryan helped us through. Now we are in our brand new car and we love it. No pressure and financing was a breeze. Thank You so very much, The Lane's
Service work was performed on time! - Brian
Ford Service Card was helpful to purchase an auto start option on the Ford Fusion. Service work was performed on time as scheduled for the Ford Fusion.
Great service! Great service man! - Nancy
Every time we come here for service on our Lincoln MKZ is ALAWYS outstanding! We have never found a service dept this good before!
Love this dealership and service department
Always great service!!!! - Ford guy
Thanks to Mark, Mike, and Angie for making the purchase experience great as always!!!! Then the service after the sale is just as great thanks to Dan and Mitch!!!!!
Disappointing Repair Service - MikeG
A check engine light along with a dramatic drop in power (code P0299 low boost and code P0016 cam timing) led me to bring my F150 to the Service Department. After a week to get an appointment and two days diagnosing the problem, I was told they couldn’t find anything wrong. The check engine light? I was told there wasn’t one. (There was when I parked it in their bay). The power reduction? Their tech couldn’t duplicate the problem. (I had been limping on it all week). I was told to bring it in next time the check engine light came on, and oh by the way, that’ll be $150 please. When I asked what I was paying for she asked if I was trying to get out of paying! CThe engine light came on the next day and had a hard time getting to highway speed. Again. Bring it back? No thanks.
Great Lincoln Knowledge - LS
I bought a Used Lincoln and the experience was just as if it was new. He was extremely knowledgeable about the details and spent an hour with me programming every detail and personalizing after the sale. This is my 3rd car I've bought from here and I will return again.
Went in to look at used cars, left with new focus - Tim Voelker
We went in to see what they had for used cars, We ended up leaving with a great deal on a 2018 Ford Focus SE. Our dealer was very nice and helpful. I would definitely recommend going here.
Poor customer service - mls4343
I purchased a used 2015 F-150 from Owatonna Motor Company in July of 2018. The day I purchased it I noticed the fuel gauge wasn't working properly so before I took ownership they swapped the part out for a new one. My factory warrant expired about a week after purchase and less then a week after it expired my check engine light kicked on. I took the truck in and found out it was another fuel system problem and would cost over $900 to fix. I have attempted on numerous occasions to contact my salesman, the sales manager, and the GM to see if they could help me out with this problem. I figure since the truck already had a fuel system issue and the factory warranty had just expired it shouldn't be to much to ask for the dealer to stand behind their product. Out of all of the messages I have left not once have I got a phone call back. The only time I can get a hold of Dave (salesman) is when I call and ask to talk to him about a car sale. So far the excuses I have got are the sales manager is always on a test drive and the GM is moving the entire inventory to Minneapolis but Dave always promises they'll be sure to call me in the next day or two. This has been going on for two months. It's one thing not to want to fix the truck it's an entire other level of poor service when you give a customer the run around or just ignore them. I will never buy another car from this dealership and I would recommend you look somewhere else for your next purchase if you value good customer service after your purchase. I guess I should have caught on to their approach to customer service when they didn't even give me a full tank of gas after I bought the truck!
My experience with Ellsworth Ford, and Larry Anderson... - derricks
My experience with Ellsworth Ford, and Larry Anderson (President) was one of the worst experiences I've had in dealing with auto service. I had brought my Lincoln LS (with under 100,000 miles) in for a routine service: an oil change, diagnostics on the cruise control, and diagnostics on the shift solenoid (would sometimes not shift from 3rd to 4th gear). These were, or so I thought, fairly safe and simple tasks. I drove my vehicle in to Ellsworth Ford and dropped them off the keys. I returned an hour later, and was informed that they were still working on the vehicle. As I sat in the lobby waiting area, I could hear what sounded like a very rough running tractor turning over and not starting. When I asked what the loud noise was, the attendant informed me that it was my vehicle and it wasn't starting. I immediately told them to stop whatever they were doing, and before they did anything further they were to ask my permission. Shortly thereafter, the manager on duty (Larry Anderson) came out and asked me what my problem was. I informed him that when I wanted to know exactly what happened to my vehicle, why it's no longer running, and what was going on. He then informed me that they were trying to diagnose the problem as to why it wasn't running. He did not understand the fact that I had not brought it in for engine issues, and that I had driven it in with absolutely no engine or mechanical issues. Larry then informed me that I had two options, I could either: Pay them to diagnose/repair the engine Have them push it out of the shop and have it towed away at my expense I then informed him that neither of those options worked for me, and that I expected him to work with me to resolve this issue. His response included calling me stupid, and kicking me out of his dealership. I then phoned the police, and informed them of the incident. They came, and spoke to Larry (who had my vehicle in his shop still) and ended up pushing the vehicle out of the shop. No citations were given due to the civil nature of the complaint. I then had to pay a flatbed towtruck to come and tow my vehicle to a local mechanic in Ellsworth. A few days later, I was given the diagnosis that the engine was no longer good. I then had to pay for another tow back to my house (30 miles 1 way). The car has sat in my garage (not running) since. I drove my vehicle in to have a diagnosis on several minor, non-mechanical issues and end up with a ruined engine. It's very shocking to me how I can go from having a Lincoln LS with under 100k miles, that was running perfectly, and had been taken great care of, to having the engine ruined while in their care, and later have it pushed out of their shop at my expense like a piece of trash. Larry Anderson and Ellsworth Ford had made little to no effort in making this right for us. They refused to fix, pay for, or partially pay for the cost to repair the engine. Larry has been anything but helpful, respectful, or professional. My experience at Ellsworth Ford was something that I hope nobody else goes through. I would HIGHLY WARN anyone who decides to either have their vehicle serviced at Ellsworth Ford, or buy a vehicle from Ellsworth Ford simply because of how Larry Anderson had treated me, a valuable customer. My faith in Ford Dealers is not lost, however. I actually purchased another Lincoln from the Eau Claire, WI Ford Dealership and had an absolute wonderful experience. When I had informed them of my Ellsworth Ford/Larry Anderson experience, they were appalled. I would highly recommend anyone to be VERY cautious of Ellsworth Ford, go somewhere else that is BBB accredited, has positive reviews, and values their customers. Ellsworth Ford and Larry Anderson certainly do not. Good luck.