Stellar experience from inquiry to purchase! - Hanson's
From the first email to the day we drove our new truck off the dealership lot, Mankato Ford exhibited professionalism in all departments, caring about our needs and wants, and amazing customer service to get the truck of our dreams. Mankato Ford went out of their way to search and find my exact optioned truck. Very impressed with our salesman, sale manager , and finance person. We are so thankful to have such a wonderful Ford dealership in Mankato. They are honest, fair , and welcoming and no pressure. They want happy customers and they made us just that!
Great Experience - R.J.
Tom was very friendly and helpful! They were patient with me and showed me great options for buying my latest vehicle! Definitely recommend working with Tommy!
Pleasant Experience - Big T
We love the no pressure sales. We feel we got a good deal as well. No "games" played here either just the facts. We really enjoyed the buying experience!
Excellent service - ngomynang azefor
These guys know what they are doing. i did not buy a car from them but had a wonderful experience dealing with Mike P, and also Nath. They did all the could to keep me informed and answer my questions without any pressure. I will recommend them at any time to all my friends. Thank you Mike. Keep up the good work..
Everyone at Deml Ford treated us like "Old Friends" - Jim C
The customer service and friendly atmosphere set Deml Ford above most dealerships. My wife and I had a very pleasant experience buying our Ford Expedition. All our questions were answered honestly and directly (no hype). The best part of the whole experience was that we were treated like old friends who just wanted to help us find the right vehicle to suit our needs. Thanks for everything you did to help us with this big decision.
Frustrated - CalebB
My overall experience buying a car at Bloomington Lincoln was pretty poor. Although this review does not reflect my salesman, Will. He was very helpful during the whole process. Will was very personable and went above and beyond to help me by taking my calls and texts when he wasn't at work, and delivering my vehicle to me.
When I went in to look at the vehicle I wanted, the driver's seat did not move. No big deal, they said they would fix it and I purchased the vehicle. Two days later I'm told the seat is fixed and I can pick up my new car. I get to the dealership, hop in my new car and the seat still doesn't move. I then had to wait two more days for it to be fixed. When my car was finally fixed it was delivered to me. The detail work was awful, dirt and dust all over the inside of the car. It also smelled like someone's after shave. The arch support in the driver's seat didn't work. Then after having it for no more then an hour, the seat stopped working for the third time. I called Lincoln and was told it couldn't get fixed for another week. I'm completely dissatisfied with Bloomington Lincoln. As great as my salesman, Will, was. My car buying experience was inherently frustrating and aggravating. If I could do it over I would have never bought a car there. There's no telling what else could be wrong with my new car. So Bloomington Lincoln gets a 1/5. My salesman Will, gets a 5/5.
Loyal Customer - tomcanfield
Everything about our car buying experience was great! This was our second car purchase with White Bear Lincoln. It definitely won't be our last.
Sucked - Izzy24
You sold a car that had problems and didn't even offer to fix it and it was over priced the condition it was in. I can't believe you would sell someone such a crappy car that have to order parts for it with in 24 hours of it. Where it stopped working not even 24 hour after buy the car. I am Soo disappointed in the Ford dealership because the first time was so Pleasant and now it took hours just to buy the car and most of the time we were waiting for the guy to come talk to us. I would like a refund of most of the money because the car is Soo crappy and still sold a car to a family in need of a good working car with a new child
My experience with Ellsworth Ford, and Larry Anderson... - derricks
My experience with Ellsworth Ford, and Larry Anderson (President) was one of the worst experiences I've had in dealing with auto service. I had brought my Lincoln LS (with under 100,000 miles) in for a routine service: an oil change, diagnostics on the cruise control, and diagnostics on the shift solenoid (would sometimes not shift from 3rd to 4th gear). These were, or so I thought, fairly safe and simple tasks. I drove my vehicle in to Ellsworth Ford and dropped them off the keys. I returned an hour later, and was informed that they were still working on the vehicle. As I sat in the lobby waiting area, I could hear what sounded like a very rough running tractor turning over and not starting. When I asked what the loud noise was, the attendant informed me that it was my vehicle and it wasn't starting. I immediately told them to stop whatever they were doing, and before they did anything further they were to ask my permission. Shortly thereafter, the manager on duty (Larry Anderson) came out and asked me what my problem was. I informed him that when I wanted to know exactly what happened to my vehicle, why it's no longer running, and what was going on. He then informed me that they were trying to diagnose the problem as to why it wasn't running. He did not understand the fact that I had not brought it in for engine issues, and that I had driven it in with absolutely no engine or mechanical issues. Larry then informed me that I had two options, I could either: Pay them to diagnose/repair the engine Have them push it out of the shop and have it towed away at my expense I then informed him that neither of those options worked for me, and that I expected him to work with me to resolve this issue. His response included calling me stupid, and kicking me out of his dealership. I then phoned the police, and informed them of the incident. They came, and spoke to Larry (who had my vehicle in his shop still) and ended up pushing the vehicle out of the shop. No citations were given due to the civil nature of the complaint. I then had to pay a flatbed towtruck to come and tow my vehicle to a local mechanic in Ellsworth. A few days later, I was given the diagnosis that the engine was no longer good. I then had to pay for another tow back to my house (30 miles 1 way). The car has sat in my garage (not running) since. I drove my vehicle in to have a diagnosis on several minor, non-mechanical issues and end up with a ruined engine. It's very shocking to me how I can go from having a Lincoln LS with under 100k miles, that was running perfectly, and had been taken great care of, to having the engine ruined while in their care, and later have it pushed out of their shop at my expense like a piece of trash. Larry Anderson and Ellsworth Ford had made little to no effort in making this right for us. They refused to fix, pay for, or partially pay for the cost to repair the engine. Larry has been anything but helpful, respectful, or professional. My experience at Ellsworth Ford was something that I hope nobody else goes through. I would HIGHLY WARN anyone who decides to either have their vehicle serviced at Ellsworth Ford, or buy a vehicle from Ellsworth Ford simply because of how Larry Anderson had treated me, a valuable customer. My faith in Ford Dealers is not lost, however. I actually purchased another Lincoln from the Eau Claire, WI Ford Dealership and had an absolute wonderful experience. When I had informed them of my Ellsworth Ford/Larry Anderson experience, they were appalled. I would highly recommend anyone to be VERY cautious of Ellsworth Ford, go somewhere else that is BBB accredited, has positive reviews, and values their customers. Ellsworth Ford and Larry Anderson certainly do not. Good luck.
Issues with serviceb - Ron_hanson
Tried to charge me for warranty work. After I pointed out under warranty they acted mad. They did fix issue. Wonder if I would have paid how many others pay when they don't know when warranty is up