“Miscommunication” lays blame on customer - Mdxgirlnola
Danielle was my service tech. As I pulled up this morning I had already unloaded all of my items from my car, with full hands I am asked to drive my car into the service bay... why they couldn’t move my car 20 yards rather than impositioning me (I pulled up behind a car blocking one lane of the service bay) is beyond me. Nevertheless danielle greeted me with a happiness that seemed forced and out of obligation. I scheduled a pick up from my work to bring me back to the dealership and emailed at 2pm that I no longer needed picked up and asked danielle to call or text me ( I specifically requested communication) to verify my cancellation. At 3:22pm danielle calls to confirm that I will still be picked up at 4pm. I asked the ETA of the driver and she said at or right after 4pm. I had never received a call from danielle prior to that to confirm my cancellation so I assumed we were all set at 3:22 for them to pick me up from work, she verified the address and took my cell number . At 4:30 I call Bc I had not seen my driver. the operator told me I wasn’t being picked up because of an email I sent. You can imagine my concern Bc one hour prior danielle personally confirmed my pick up. When I got to the dealership danielle proceeded to talk over my conversation with Cindy about what happened. Argued with me about the time I sent the email and suggested that I should have called.......... I EMAILED AND CONFIRMED WITH HER PERSONALLY THAT I WOULD BE PICKED UP. why would I call again. There was never an apology. The sad part is I will have to work with walker Acura and danielle again because there isn’t an alternate dealership in the city. Ultra frustrating. Mistakes happen and I get it, but the way I was handled after the incident was more insulting that the actual event. There was ZERO service recovery.