Mike Salone like Bologna - Mcasbon
I purchased a 2019 Jeep Compass from the salesman named Mike Salone. He was a pleasure to work with and would highly recommend him. He didn’t beat around the bush and was straight forward! If you need a vehicle, he’s your man!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great Experience - Charlie24
Service Department is top notch. Chris communicated well back and forth with me and I was able to get my car back quick and fixed so that I had it for the weekend!
Excellent service - Coreylsu21
My wife brought in her jeep for service and was helped by Audie Hebert. Audie was very polite to her and she told me she felt like he was honest and not treating her differently because she is a female. My wife has had anxiety bringing past vehicles for service because she felt like women are taken advantage of. Not this time. Thanks again Mr. Audie!
Amazingggg - Heatherleblanc3015
Thank y’all so much for everything. Y’all are amazing people and very easy going company!! I have to say i love my Jeep!
Best Purchase Experience Ever - Mark Silver
We just purchased a 2017 Dodge Durango GT from Lakeshore of Picayune and it was the smoothest car transaction we have ever had after more than 20 years of buying cars. We worked with Micah LaCoste on the sales team. We did our research, submitted a request for information online. Completed our application online and then spoke with Micah. He arranged everything in advance. When we arrived at the dealership the next afternoon, the car was detailed and ready to go. we went over the features, and then took a test drive. When we returned all of the paperwork was completed and ready for signature. no going back and forth. We signed the papers and was out the door in under an hour as extremely satisfied customers. If you are looking for a car; and know what you want, they are the place to go.
Salesman Scammed Me On a Car I bought - Scammed Buyer
So many things have gone wrong. BUYER BEWARE OF MANAGEMENT AND SALESPEOPLE. The following issues will happen to you:
Salesman promised new tires if I bought a car. So I bought the car. Came back a few days later for the tires, Management said they would not honor. Everyone acknowledges that I was miss led (I showed them text messages from the salesman to prove it & the I Owe form that we filled out) but the dealership is not willing to do the right thing and honor what their sales person promised. Instead they say "we are both victims of a Rogue Salesman." and "he has been reprimanded".
We are talking about a $700 expense in order to make this right with me. They won't come out of pocket $700 for tires to do the right thing. They said they "can't afford it" Really? This dealership spends more than that on coffee each month. They CAN afford it, they just don't want to.
I haven’t yelled or acted crazy. I have allowed Management the opportunity to look into the issue and then do the right thing. I trusted Wayne and Juni. I have allowed them A lot of time (since 8/31) to make right before going to post this review. I realize that employees don't always do the right thing. I can get past that. I can forgive the wasted time, etc. that this has caused me….and I would delete this post and likely buy from them again if I knew I could trust management. Problem is, I am very worried that won't happen based on what has gone on so far, but I am still hopeful that could change. Few more days, I will have to take further measures which I do not want to do.
Below are some details of what happened so you know what to look out for at this dealership:
Salesman Scam - Anything to close a deal:
I told their salesman from the beginning that I would not buy the car without new tires. In fact, I even said what else do you have? He said if you like the truck, let’s just get new ones included. During the grueling 7 hours of negotiation, I would attempt to get up and walk away when I wasn’t happy with the terms, he would say "no wait, let me see what I can do" and kept going back to the room with management. Finally, at the end of the night (15 minutes before closing), he brings back paperwork and says “we have a deal”. He hands me paperwork to sign. One of which was an "I Owe You". He writes on the form “4 new tires”. I asked him about the leather and chip repairs we spoke of. He said, well, add it on there. So I did. Then, I bought the car and left. A few days later, he text me to ask what size tires I need. A few days later than that I am informed that management did not approve tires as part of the deal. They say that they "could not afford" to honor what I was told. They said that I could bring back the truck. Now I am 2 weeks in already. We love the truck and don't want to part with it. Wonder if that is their play…. Tell the customer whatever they want to hear, get them to take the car home and fall in love with it, have management deny what was promised.
Massive wasted time away from work:
* The purchasing experience took close to 7 hours of negotiations.
* I was told to come to the dealership the next day for tires. I was there for an hour waiting for them to tell me they did not have the tires in stock.
* I was told to drop off my car later in the week and come get it when I got back from vacation. So I did. Came back, Manager said they won't replace the tires. I explained that just would not work. He said, let me get back to you later. It took 2 hours for them to round up my vehicle and get it back to me so I could leave.
Small and Big Promises will go unfulfilled:
Management has said, we won’t do tires but we will fix the rock chips, we will fix the leather, we will fill up your car twice. So far, none has occurred. AND, the latest disappointment is that I have requested that Wayne have the GM, Juni to call me back. I have been waiting more than a week and have gently followed up twice, and no call from Juni.
I really want to think this will get resolved properly as Premiere is a big company. People make mistakes… businesses make mistakes but it is how those mistakes are handled that proves the true character of an organization.
Service is poor - Tactcon
Took my Jeep in to have work done. Came back not complete. The worst service I have ever encountered. They have a excuse for everything.
Ray Brandt Chrysler Dodge Jeep Ram Fiat
Retail Sales / Commercial Fleet Manager
Sales and Leasing Consultant and Internet Sales Manger