Outstanding - Carolyn1
This is probably our 6th purchase from this dealership and the service we received has always been exceptional each and every time. Thank you it is greatly appreciated. Louis and Carolyn Ambeau
Top Reviewed Specialists At This Dealership
Certified Sales Professional
Certified Sales Professional/Delivery Coordinator
Great Service and for Scheduled Maintenance - Jj1213
Great job Needed a brake job and was given quick service with a vehicle report card that helps with planning future needs and costs. My service adviser T Rafferty is always thorough with his advice without you leaving with a feeling of being pressured for a sale. Great business for my repair and maintenance needs.
Great Service - Terrie Bonds
These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn't let me down yet. If you are looking for easy transactions, this is the place to go!
Finally the car of my dreams & in my budget - Mauri Hackett
After looking and waiting for over 4 years the car I wanted came up at Terrabonne Ford. It's 51 miles away but well worth the drive. I spoke to Katie on the phone and eventually met her at the dealership she could not have been more helpful or personable she really went to bat for me! The price was affordable they were Fair on the trade in the whole process was made very easy. I can be a hard customer to please but I highly recommend Terrebonne Ford they made my wishes come true!
GREAT Experince - Lachoupic
Chris, salesman, was very courteous and polite. He cane back with a deal I felt very comfortable with and he made the sale in one try. Everyone I dealt with, Dawn and Chris, are the best in the business.
2015 250 - Rosco
No pressure, no hassle, and no fuss. I was a cash sale and it did not affect the deal. Some other dealers had issue with that. Great job to Cory and Eric.
F-150 - FJH
Outstanding! Service Advisor, Ali is always super knowledgeable and most user friendly. Recommend her for a promotion to Service Manager if and when position becomes available. Thanks!
if you think you're getting a good deal, you're not - dr arnold
I wanted to wait a few months, to cool down before posting.
This is the place where enemies send people they hate.
Salesman #1 was a jerk.
Saleswoman #1 was a dingbat.
Sales manager #1 decent, honest.
Finance man#1 dishonest crook.
So i wanted a certain car in a certain color.
The car was only available at banner. never met banner ford, but hey, its a ford dealer- they must be good, right?
if it wasnt for the sales manager, i would have walked.
Salesman #1 told me if i wanted to pay cash,
i shouldn't come.
If i wanted to finance with ford,
I shouldn't come.
Je even sent me a text saying he didn't want my business.
All the time he was telling the sales manager i was being difficult.
after speaking with the sales manager, we agreed banner would fix certain things, i would buy the car and leave a good review. He turned the deal over to sales woman#1 to complete the deal.
So we go to the finance man, who was really a prize. He tells us for us to finance the car we MUST purchase a warranty on a car still under warranty or i cant get financed.
Additionally he told me i had been turned down by ford and only a local bank would finance me.
My response was i would just pay cash.
The finakce mans response was to become angry, and refuse to complete the transaction.
Back to the sales manager.
The sales manager stepped in and proceeded to convince the finance man to do his job.
The finance man then lied, saying the promo rate ford was offering was not available and i was only approved by ford at an unrealisticly high rate.
A quick call to ford proved the promo rate was still available, and that the finance man never sent my application to ford.
The sales manager was befuddled by the finance man, and couldnt inderstand why the finance man wasbold face lying.
This was met by the finance man with comments of "Well normally i dont have to deal with YOU PEOPLE. Customers come in here and have bank financing lined up. I really don't like you and dont want you to have this car. I would rather see banner lose money sending it to the auction"
Ford can't tell you which deals they offer on the internet, and ford cant tell you if i dont send an application or not. I'm going to make sure you never get financed by ford EVER.
"I dont send deals to ford because they dont run up the interest rate and pay me the difference"
What is going on here?
The sales manager forces the finance man to take my money, but the finance man wont give me the paperwork i need because the finance man just doesnt feel like filling out the 4 lines of the form.
They said they would have the paperwork ready ofr me to pick up in 24 hours. It actually took 6 weeks, and they mailed it to me instead, and it was still missing forms.
They fixed most everything we agreed to, but i never got a 2nd master key to my car, they didnt fix a door seal, and they used fingernail polish to repair a scratch.
The sales manager stated Banner would use a man with an air brush to cover the scratch, but sales woman#1 stated the sales manager is a liar, Banner does not do professional work, and there are fingernail paint fixes all over the lot."
I asked her to show me just one, and i wouldnt complain. She said she was too busy with coffee.
I followed her back to the coffee where we passed 2 men with an air brush machine.
I asked her to step outside and show me which man did the repair.
She told me "Look we have your money, you have a car, and i have coffee."
I asked if there was anyone besides the Internet i could talk to?
She just walked away.
They even put the wrong oil in the car.
Terrible bait and switch😡 - DDejohn
Negotiated a deal with Mike Smith, agreed to purchase & drove an hour to pick up vehicle. When I arrived the sales manager said the vehicle was not available. He said it sold and that he could get a dealer trade but couldn’t honor the quote. Bad Business at best. Beware the leadership at this dealership are not honest.😡😡
Horrible Service Dept, Poorly Managed - Daniel.K
I dropped off the car in the morning , they called at 2p saying the car was done. But they didn't do the suspension which was the reason for bringing it in and I made an appt a week earlier. They didn't get to the car for 10days which cost me a lot of money for a car rental. I didn't want to leave a public review, I sent a letter to the owner expressing frustration and hoping we could split the cost of the rental as a compromise. He simply didn't care and was dismissive. Whats the point of setting and making appts. if they can't honor them? On top that 2 other mechanics diagnosed bad control arm bushings, Veterans said no its the something else. I went to the dealer because the bushings are a warranty item, the sway bar linkage they replaced is not a warranty item. The problem still exits..... thanks for nothing Vets Ford.
Damaged My Vehicle - RDOUGHE963
Took my NEW f150 in for oil change, tire rotation and state inspection, they gave me the bill, I paid it, went to my truck to find a large paint chip and dent on the drivers door. They agreed to fix it at another one of their shops because they do not do body work, made and appt and was told one day 2 days max to get my truck back, its now a week, excuses, failure to return calls, MORE EXCUSES , even thought they made a special appt. to have it repaired, STAY AWAY FROM THIS PLACE, I believe they are dishonest and the place is a DUMP, FORD SHOULD BE ASHAMED, I will update after my Lawyer files a claim for keeping my vehicle from me for a week and the distress it caused me and possible further repair and loss of vehicle value. I would give this PLACE ZERO STARS if it was an option.
Jay gives the best deal he possibly can, when he delivers... - srt
Jay gives the best deal he possibly can, when he delivers the vehicle, he makes sure everything is 100% correct before he walks away. I would highly recommend this dealership - I live in Baton Rouge and it was worth driving to New Orleans to purcahase a vehicle. No games played here.
I really had a wonderful experience at Crescent Ford, I... - STB1969
I really had a wonderful experience at Crescent Ford, I dealt directly with the sale manager Joe Monaghan. He and his staff were very professional, and treated me like I was family! I would definitely recomend that if anybody was shopping for a New or Used Truck or S U V, go there and you will see what im talking abot. Oh and by the way from the time I got there and picked out my used 2012 For Escape the whole process from start to finish was less than an hour!!!
Sharon T. Boudreaux
The salseman was helpfull not pushy and very personable. - JMPENNINGTON
When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!
Bill Hood Ford Lincoln
Delivery Coordinator/Customer Satisfaction