Moe was the bomb - Hack528
Will be buying from Moe in the future. He made the buying process laid back and comfortable. I appreciated the no haggle honest buying process.
Top Reviewed Specialists At This Dealership
Above and beyond - Wilcoxm88
Everyone here was super helpful, and really worked with us to get us our dream car at a price we could afford. Thanks rainbow for the excellent service!
Lifetime customer - elizabethbwhitaker
I had a wonderful experience! Everything was explained to me and straightforward. I will definitely make this my dealership I will purchase any vehicles in the future as well as highly recommend to friends and family members.
I would Highly recommend this dealership. - Gordon F Schafer Jr CPA
I highly recommend Mossy Motors. Their team is excellent. They are the best. Mike Collins gave me the best service. He was outstanding. He helped me through the entire process and stayed with until the end. He is the Best. I definitely will be coming back to them when it is time to buy another vehicle. I recommend them highly.
Fabulous customer service!! - Hulu222444
I was in town for a few days while taking care of family business. While there I had vehicle trouble. I contacted GMC and the representative helping me emailed the local dealerships with my particular needs. That SAME AFTERNOON Phil with Don Bohn Buick GMC Westbank called me. He was sympathetic to my situation, and I truly felt he would do what he could to help. He said he would call me the next day...AND HE DID CALL ME THE NEXT DAY! In a day and time where many businesses’ customer service seems nonexistent at best it was pleasantly surprising that it was the exact opposite at Don Bohn Buick GMC Westbank! Phil took care of everything and had me an appointment with Eric the next day. I was promptly and courteously greeted by a service technician who immediately directed me toward Eric. I was kept updated as to the progress with my vehicle and called as soon as it was completed. I cannot say enough wonderful and positive things about Don Bohn Buick GMC Westbank! I travel and have had reason to visit many dealerships but this one is top notch!! Phil and Eric are true assets to this business!! With that being said - Phil even called me today to thank ME for my business and to ask if everything was ok, to my liking, and to see if I was 100% satisfied. Great customer service above and beyond! I would highly recommend them to anyone in the Metarie, Westbank, New Orleans area (and beyond)! Businesses can sell all day long but great customer service in the repair department is truly what keeps folks returning!
Car not as advertised - CTS-V car
High end CTS-V advertised with 1,500 miles and "like New Condition". Dealt with local salesman and Used Car manager Seth Lorio. After several calls and discussions, car mileage was changed to 2,300,but sales manager had looked the car over and said it was prefect with no paint problems, dents, scratchs etc.
Paid full asking price and had vehicle shipped to local detail salon for application of paint protectant and protective film for the front of the car. Owner of the detail shop showed me multiple abrasions in the paint caused by high speed buffing( not professionally done), scratches and paint swirls.
Used Car manager at dealership was not helpful in rectifying the situation. Paid $600 to have car brought to "like new condition". Appeared that this manager was not the best at representing the Cadillac brand, and the expectations that a discription has on buying/selling.
Sales people are not honest - Don't buy from Legacy
When purchasing a new truck I requested the dealership change the normal mirrors and install towing mirrors. The salesman and the sales manager said we could do it and it would be the matching mirrors for my truck. When the mirrors came in they were a cheap aftermarket mirror with no power. They said if I wanted the matching mirrors I would have to pay more. These guys are the old time used car salesmen that will tell you anything to make a sale. If possible I would give this dealership zero stars.
Scammers - DontgotoHood
I do NOT recommend Hood Automotive, specifically Donnie or Darrin B, his seem-to-be mentor. Before driving over an hour to purchase a car at the sale price listed online, I called to confirm the price and mileage, etc. When I got there, however, Donnie priced the vehicle $8000 over the sale price. He refused to show me how he came to his monthly payment and insinuated that I was not competent enough to calculate an estimated monthly payment. (I used the one on their website as well as others.) Then he asked me to sign on what I thought was a reasonable monthly payment. He said $350 while he wrote down $375. What a snake! Please please have your numbers sorted out and written down before going in there. And know when you are being taken advantage of. Terrible people!
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