Appreciated and helpful after the sale - JP
I've purchased and leased over a dozen cars from Ray Catena in the past and although this was my first time dealing with Anthony he made me feel appreciated for the business I have done with them in the past. I also have to share that is Anthony's post sale follow up was excellent. We had a few pending items after I drove the car off the lot but Anthony made sure to follow through on his commitment and even helped me with a few other items that came up!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Simply enjoyable - Ginny716
I’ve not been liking the routine of purchasing an auto. I stopped in on a whim. The Ray Catena process is easy & smooth. Josh Pollack clearly knows his product. It’s such a well oiled machine, I do not see any reason to shop elsewhere. The 57 Jaguar was a treat! Cheers on the new location!
First year service for 2018 F Type - FD9NY
Although I was promised a loaner car, when I got to the service department there were none available. Craig was able to service my car in 1 hour so I would not be late for work. It also saved me from having to return to the dealership after work. Thank you!
Great Experience - Sprout
Our sales rep was awesome and provided a great buying experience for us. He answered all of our questions, was extremely knowledgeable, and helped us find what we were looking for.
Great dealership - Steffiek
I worked with Jason Adler; he was very attentive and extreme knowledgeable of all the features of the vehicle I leased. He communicated with me all along the way and even made a follow-up call to make sure I was happy with the car and had no questions.
Finally! - rjm911
I have had nothing but problems with my 17 F-Pace but I will say Matthew In service takes care of my truck. Last service Appt was unexpectedly good. Still can’t get my infotainment system working. Jaguar corporate cares not about it and will do nothing! I was hesitant on giving any stars for quality of work but they did me right on the last appointment even though corporate will not touch the electronics. I guess it’s the same story with Jaguar.
Classy - Redjag
This dealership really embraces the luxury in luxury cars. By far the classiest dealership I have ever dealt with. Great experience on every level. Rod my salesperson was very professional, attentive, and responsive to my needs. They made the sales process as easy for me as possible, I would highly recommend jaguar of great neck
Worst customer service ever - Marie
THE WORST SERVICE CENTER EVER. If I could give this 0 stars I would. I had to go in for my Axel which should be covered by warranty and they said that since there was a clamp [which has nothing to do with the Axel] that wasn't Range Rover they couldn't fix the car. That since I had my brakes done somewhere else they don't know if that person touched my Axel as well [the person who did my brakes was my best friend]. I went back and forth with them for weeks to the point where the owner finally reached out. I politely asked the owner if he could look into where they got the car from and if the previous owner had done work on the car and he said that he would follow up on Monday. I gave him until Friday and still did not hear back. I called, no answer. I called almost every day for 3 weeks and left numerous voicemails- even corporate called him and he wouldn't return their messages either. Don't get your car serviced here at all. They tried to charge me $1,700 for my Axel. I took it to a different dealership and they couldn't understand why they were charging me and told me it was 100% covered.
Horrible Service - JPace
Purchased a Jaguar F Pace Certified Pre-Owned on 9/29 and within a month it required service. Come to find out from the Corporate Office that there was EliteCare on the vehicle and it should have been serviced since 7/31. Called and left several message for the GM, Service Manager, Finance Manager and is yet to receive a return call. I would advise anyone to make a purchase at Jaguar Larchmont/New Rochelle; service stinks.
Great experience with Jaguar or Huntington salesman Alex Sul - Bigd
Excellent salesman made use feel very comfortable and explained the car. When I can give a referral to my friend I will refer them to my salesman Alex Sultanov at Jaguar or Huntington
Best customer service ever - Alyadel
My first time at JLR in White Plains (I leased my car from a dealership much further away.)
I dread car service and car shopping. Probably because, well, it usually stinks.
My whole experience from service to sales (also looking for a new car) was top notch. This was like being at the spa of dealerships.
Special shout out to Edgar and the whole service team - they were unbelievable. Start to finish: friendly, helpful, kind and timely! Thank you! What a fantastic experience.
Amazing - Gregorio
Came in 45 mins early for my service appointment and they took me right away. John in the service dept was extremely helpful, courteous and thorough.
Garbage service and garbage car - Omar
They sold me a lemon car that they advertised as brand new. Warranty doesn’t always cover everything and the sales Manager Cindy basically told me to “suck it up” and live with it. Stay away from this dealer! They always change names! From prestige to Bergen county now Penske auto. If you need to drive a Jaguar make sure you don’t buy it from Paramus!!
worst human kind, worst manager I ever seen - Lina GAO
I wanted to find out financing info the reception made an appointment for me, however, the finance manager Don refused to give me info even I was brought into his room. he talks me down, repeatedly saying:" you want to buy a $60k car?" He refuses to give me and asked me to see sales first. Told him financing is an important part of decision that I need to get info. the manager Brandon is an a..hole, so bad worst human I ever met. they made me feel so bad and cry on a Saturday morning.
Don't waste your time if you value it. - I know B.S. when I see or hear it.
I was shown very poor service when looking for a car that why I chose to look else where and it was worth it. It sells up scales vehicles with unprofessional sale people.
Easy and convenient - Tim1234566
Purchase a new RR. The team were professional and efficient. The process was completed within 2 days. Couldn’t be more helpful and make the experience of buying a new car easy.
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,