Great buying experience! - Elizabeth raun
I worked it's Joe Rigolini and Jonathan Burnside when looking to lease a 2017 RR Sport. They were both so nice and very accommodating! Joe brought the lease papers to my house for review on. Friday evening then delivered the car on Monday night.
They definitely made the car buying experience fun! I love my new car and so happy to have worked with this dealership and these two great guys!
Classy - Redjag
This dealership really embraces the luxury in luxury cars. By far the classiest dealership I have ever dealt with. Great experience on every level. Rod my salesperson was very professional, attentive, and responsive to my needs. They made the sales process as easy for me as possible, I would highly recommend jaguar of great neck
F Pace Experience - Ann G Rice
Kristina Young and the team at Jaguar Darien were the most competent, professional, kind, fun group of individuals who I have ever had the pleasure to work with. Carrie started conversation with me via email a few months back, but I never felt hassled into following up yet I felt completely comfortable taking my time to try for a test drive. Once there, I was assigned to Kristina Young who I completely adore. She and I will be fast friends for a long time, I can already tell. She is very knowledgeable about her products, yet never pushy or overbearing. I think she will go very far in her career. I feel she is very happy to be doing the work she does and is energized to meet new people. Fred finalized the process in financing, and was efficient, and kind. I had a 10 Star experience with Jaguar Darien, and will refer future customers as I am able to. Thanks for the great service.
Great Customer Care / Superior Technical Skills - BritCar
The team at White Plains Jaguar has the best service for my Jaguar in the area. My XK8 is a 2000 Coupe so it is 17 years old. This presents unique issues (such as availability of parts and specialized service). The automotive techs at White Plains Jaguar have many years experience with Jaguars so they understand the mechanical issues with my particular car. I have had extensive work done on it, but the team has always saved me time and money. Needless to say, my XK8 runs beautifully.
Edgar is an excellent technical advisor, always patient and courteous. The team in the shop (Al and John) have many years mechanical experience with Jaguars, and they have my full trust. I would never go anywhere else for my XK8 service.
Great experience buying my XE - Sid
Bought my second car from Alfreda and the Jaguar Monmouth guys! It was a great experience. I was looking for an XE and she answered all my questions and gave me all the details I was looking for. As I knew exactly what I wanted, we agreed on a deal over the phone and she offered me a fantastic price. ( being an existing customer probably helped her know i was a serious buyer).
Once at the dealership, we went over the lease details one final time , everything was exactly as we had discussed on the phone. No surprises or new "fees"!!. They were delivering a number of cars that day, but I was still in and out of the dealership in an hour with my new car.
Thank you Alfreda and team!
RANGE ROVER - MARENZA2
EVERYONE WAS EXPERIENCED AND LISTENED TO MY EVERY NEED.
THEY FOUND THE TRUCK I WAS LOOKING FOR IN THERE INVENTORY.
THEY GAVE ME THE AMOUNT I WAS LOOKING FOR ON MY TRADE IN.
I LOVE MY TRUCK. WILL BE BACK AGAIN.
Outstanding service - Mike0342
I would highly recommend you visit this place if you're looking for a new vehicle their customer service was great and I felt no pressure from any of the sales representatives. My sales representative name was Jim and he was outstanding. Very polite and the whole transaction was smooth sailing. He was very precise and quick with getting all the paperwork done. Please consider!!!!!
Waste of time. - darlene519
I found a vehicle online that I was interested in test driving so I placed an online inquiry. Shortly thereafter, I received a phone call from RJ, the internet sales associate. He assured me that the vehicle was available, and can be test driven until 7:45pm, as the dealership closes at 8pm. I was relieved to know that I would have ample time to check out the car while shown in daylight, as I live over an hour away from the dealership I knew the rush hour commute would be lenghtly. I arrived at Paramus Jaguar print to 7pm, and requested to speak to RJ. I was told by the receptionist that he was unavailable and that I would be "assigned" to a sales person. After almost 20 minutes of waiting, I was approached by Earl. I shared with him my conversation with RJ, explaining that I drove an hour and a half to see this 2017 F-Pace in Gray. He checked the system, confirmed it was available and then went to get the keys. He returned with keys in hand and explained that he was going to bring the vehicle around front to test drive. Almost 15 minutes later Earl came back stating that the vehicle was no longer able to be shown, as it was sold earlier in the day - I thought it would have been nice if I received a courtesy call from RJ stating that the vehicle would be sold by the time I arrived. Nevertheless, I entertained the idea of looking at other models. When asked the difference between color schemes in person, Earl proceeded to grab a catalog - which I could have very well generated on my computer from the comfort of my home, just to find out that the color was not listed as an available option, therefore he was unable to show it. He proceeded to find another, semi-comparable vehicle to the one I had initially intended on seeing. However, it was now after 7:45 and he instructed that the only "test drive" I could would be able to do is around the building - around the dealership building, through narrow bumpy roads, dodging parked and moving vehicles. This is the test drive I experienced. When approaching the vehicle, I couldn't help but notice but half of the door handle was missing - quite the first impression. The 5 minutes or so behind the wheel was dead silent. No explanation of features or functions, no specifications or statistics. Pure. Silence. After explaining that I had no interest in a fully loaded vehicles equipped with bells and whistles, but simply a reliable car to get me to and from work, we continued inside to talk numbers. I expressed that I preferred to lease the vehicle, but would be open to financing if the numbers made sense, regardless I did not want an astronomical car payment of $700 or more. I found it quite humorous that I was more familiar with the current Jaguar incentives than the sales person was. I mentioned that there was a Special from JaguarUSA of $5000 - $549/month. Earl returned from his managers office with an offer of $5,000 down - $689/month. I understand that each vehicle model and packages vary, but I found it quite appealing to be presented with exactly what I told him I did NOT want for a monthly payment and margins of that magnitude. He proceeded to insult my common knowledge by argumentatively trying to tell me that there was equity in leasing a car at nearly $700 a month for 36 months. Once I realized the salesman toe became aggressive, I explained that I did not want to waste either of out time as I gathered there would be no middle ground met here. Earl proceeded to become more abrasive, explaining that this was a "boutique" brand, and is superior to other brands such as Lexus, Audi, and BMW stating that they have no value. I found that astounding, as the JaguarUSA predicts the residual value of this very vehicle to hold a $29,000 residual value at the end of a three year lease term - $20,000 less than the MSRP. If the poor customer service and minimal product knowledge wasn't enough, the lack of professionalism and class, finding the need to discredit other brands came off as a bit desperate. The icing on the cake was once I expressed that I felt as though we were wasting each others time and would not be able to come to a deal. Earl responded with "you've wasted your own time, driving an hour here" and continued to walk away and then shout a profanity across the showroom floor. This experience in and of itself has turned me off to not only this sales person, this dealership, but this brand. I refuse to consider - or let a friend or family member consider stepping foot into an environment such as this, where as to be treated as if you have no value or sense. Thank you Earl, you have earned another dealership my business.
My first Jaguar! - Deer Park
I lease cars all my life, but it was my first Jaguar. I'm so happy with it, I'm almost certain will get another Jaguar in 3 years. Was also very happy with my salesperson, Alex Sultanov, who gave me professional, honest, helpful suggestions and the perfect service. Was pleasantly surprised how fast I was able to get my beautiful car.
2016 evoque WORST EXPERIENCE EVER - evoque
This place is so bad i have a 2016 evoque and had to change the water pump on a new car just 14k on it. so it takes the dealer a week to do the job . then they call me to tell me that the job was done after a week so i go to the dealer to pick it up. So i opened the hood and i see they put the water pump on wrong and also left a few screws loose too. How can a range rover dealer do that to people saying that the car is safe and let a person drive a car that"s not safe for the road they do xxxx work and Damien that works in service does not know nothing about cars at all . He keeps telling me over and over is "All evoque's are like that" . what a joke they are .Iam a service technician for 35 years i will never let a car leave the bay like that unprofessional worst experience ever beware check any work you have them do for you.
Stay Away from this Dealership - Cynthia Rodriguez
STAY AWAY FROM THIS DEALER......My experience at Land Rover Jaguar of Manhattan was the worst that I have ever experienced by far with any luxury car dealer. To begin, the dealership is undergoing construction and the place was dark and gloomy and very depressing. There was was a limited amount of vehicles available for customer viewing; staff morale was also sad and gloomy. Thomas was my sale rep and Moustafa was the finance manager. Both were inattentive throughout the process. I already knew what I wanted so I tried to steer away from focusing on the atmosphere. Nevertheless,, I decided on a RR and asked for the VIN to call it into my insurance company for a quote. This was on Monday. Tuesday I never heard from the dealership to at least follow up on my interest. Wednesday, I called and emailed in the a.m. and finally got a response around 5: 00 PM. I confirmed my interst and requested my vehicle for Friday the same week. On Thursday I received a call from the dealership, Thomas, who informed me that the vehicle had indeed arrived at the dealership and that I would be able to pick it up as scheduled. Thomas proceeded to then request my insurance information, which I found awkward, but I provided. A couple hours later I received a call from the insurance company stating that the dealership had called in insurance insurance for a vehicle with a VIN number different from what I had provided.
***Long story short, the dealership gave the vin for a car that was 1,000 less than the original car that I requested. They deceived me and tried to act as if they were doing me a favor. After I informed of what I had found out they said that they thought they were doing me a favor.
******Stay away from this dealership; they are not nice; they are deceitful and customer service and respect is non existent.
Wondering How they sell cars? Can't make a deal Correctly - mad buyer
I tried to purchase a car from them, first off, it took over two days for them to return my call?, then when the GM finally called me back, he was irritable and unfriendly, I was ready to purchase the car but had such bad vibes from the lack of regard, and nonchalant attitude, that it made me want to avoid dealing with them. I can't imagine a dealer that does not care about customer service, and/or selling cars. Quite confusing?
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,
Service department sucks - gatesbuster
After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a dealership for a luxury brand being that lousy. Second: service; non existant; Each issue I had with my car stayed an issue and they never were able to fix it. I called Jaguar USA; their answer was change dealership; they did not try to get in touch with the dealer service department. Jaguar build attractive cars but has a very poor dealer network and is not making any effort to improve it. If I was Mr Tata (owner of Jaguar) I would spend a little bit more attention in customer service. A happy customer is one that comes back. It won't be me, even though I love Jags, I will go to another brand with better service record.