Best expenience ever in leaseing a company vehicle. - landrover2018
I cannot say enough about Michael Lipani. He is a wonderful sales person (how many times can you say that!!!) . He is on top of his game. He made my job so much easier and I had no stress. He was always available to take my call and just delightful to work with. Ray Catena is very lucky to have Michael.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Above and beyond - Steven B.
The bad news is that my Land Rover has required service more times than expected. The good news is that our associate consistently goes above and beyond to make the service experience exceptional. It's never fun taking your car in for service. Robert "rolls out the red carpet", which means a lot to me when I have to send my wife to the dealership. Communication is perfect and repairs are completed right on schedule. I can't ask for more.
Great service from across the country! - kornlijint1
I purchased a Jaguar F type from this delership all the way from California due to the rarity of the specific trim I wanted. They met my low price point, facilitated the paperwork and CA registration, and got me my car without a headache. The experience was as good as I could have hoped!
EXCELLENT SERVICE THANKS TO EDGAR - ogara3
As a previous owner of several luxury cars I would like to express my gratitude for a member of your service team, Edgar. Edgar has been fantastic each time I bring my Jaguar in for service. Outstanding customer service from start to finish
A very comfortable way to buy a car. - Danna and George A.
Our sales person, Robert Bilek was quite sensitive in listening to our needs, and that was much appreciated. My Velar was in transit and delayed for over a week, and he deligently texted us every single day. The sales manager (sorry to have forgotten your name 😟), when we finally got the car was very engaging in educating us on the apps and extras we might or not want that went with the car.
My Velar, unfortunately came with a chip on the trunk lid and it took several trips,and almost a full day total of going back and forth to the dealership to get it right. However, this is more the fault of an independent body shop they use, more than the dealership, who teied shotty quick fixes first. But in the they did get it right. In the process, my husband ended up dealing with Jordan at services, as well as the big boss, Bill. Everyone was very courteous and supportive of our frustration. They even gave us a brand new Discovery as a loaner.
The dealership has issues locating keys and cars as an ongoing issue, which can be a little frustrating if you are short on patience. But, this should improve, we are told when their new location opens in about a year.
We really got an incredible deal so far as the price is concerned. And lastly, as part of Penske Automotives, they were able to take my Lexus Rx350 for me saving me a trip to the other dealership.
Customer Service - becket497
This is my 9th Volvo. This experience started out very poorly, but I called the Sales Manager, he called me back immediately, took charge, gave us over to a wonderful Salesman and I had the car I wanted that day!
Great place to buy a car - JOE B
No hassles or rush, just honest and professional support. Kevin Sharkey was my sales guide. Tremendous help. I felt like I knew the guy my entire life. Personable and knowledgeable. I will definitely buy another car from Kevin in the future.
Classy - Redjag
This dealership really embraces the luxury in luxury cars. By far the classiest dealership I have ever dealt with. Great experience on every level. Rod my salesperson was very professional, attentive, and responsive to my needs. They made the sales process as easy for me as possible, I would highly recommend jaguar of great neck
They are liar. - TS60
I have found a promotion of XE by chance around the end of May and contacted the dealer via email. One of internet team members has sent me a message regarding the XE in a promotion. I have given him the numbers and terms I want including my current leasing car information. He has given me his best numbers but it was a little bit far from what I have expected and I gave up.
However, a few days later, I have found the same XE with a better price on their promotion list in June and contacted him again to ask if I could get a better price but he was on vacation. Another person on the internet team has answered me they could work out to meet what I want and asked me to visit the dealer. It was yesterday, June 5th. To make sure I have asked her the XE in promotion available and I have got her confirmation.
I have visited at 6:30pm and been introduced to a sales representative but she does not know the deal with their internet team and started to read the emails inattentively. And she gave me totally different numbers and terms with other XE. I have asked her that I have been confirmed and visited there for the XE in a promotion. The sales representative told me the XE in promotion has been sold and was not available and kept pushing me with another XE.
I have not wanted to argue with her at that moment. She has not read the emails in detail and not tried to meet me in half. I just left there.
The promotion on their website is just a kind of bait.
You know what the funniest thing is one of my coworkers has asked the dealer the same XE in promotion availability in this morning and they still answered my coworker it is available.
worst customer service ever in my life - ering0316
purchased a vehicle 01/18 got conned into also purchasing the tire & wheel package & 4 months later got a nail in my tire called the dealership for weeks to get it repaired no answer & nobody got back to me finally a month later after I GOT THE TIRE PLUGGED ON MY OWN I get to customer service who says they wont repair it because there is no air leaking & to poke a hole in my tire if I want a new one im like ok fine guess I gotta pike a hole then , I try to make an appointment the guy says they are backed up & I will need to leave my car for the day but they cannot provide any loners for 3 weeks. this place is terrible beware they are quick to xxxx ur pockets but not to give good service. I paid 80k for a car & I wish I can return it based off the treatment I have received.
Personal service for customers - Dave
This dealership is large enough to have a nice selection of new and used cars on hand. The staff is friendly and knowledgable, but not presumptuous. The staff listens to the customers. I was very impressed with Glenn Treich, a sales representative that used his years of experience to enhance my car purchasing experience. I bought a 2014 XK Touring. My only caveat was the service fees that they charged, a little over the top.
worst human kind, worst manager I ever seen - Lina GAO
I wanted to find out financing info the reception made an appointment for me, however, the finance manager Don refused to give me info even I was brought into his room. he talks me down, repeatedly saying:" you want to buy a $60k car?" He refuses to give me and asked me to see sales first. Told him financing is an important part of decision that I need to get info. the manager Brandon is an a..hole, so bad worst human I ever met. they made me feel so bad and cry on a Saturday morning.
Steve Schneier - Austin S
Steven Schneier was my salesperson at Land Rover Manhattan. He was great to work with! My Range Rover HSE is exactly what I wanted. Very cool! We built the car together. We negotiated a fair price and he delivered an awesome car. Steven took time to go though the rover w me after delivery and we set up to my specifications. I don’t write reviews often. But the experience here was excellent. I look forward to recommending Steven to my pals. 5 star experience.
I own a 2002 X-Type 2,5 auto. The service has been... - xcomcar
I own a 2002 X-Type 2,5 auto. The service has been outstanding, in fact a tech informed me that I needed the rear spring replacment after taking the car on a road test. He said it squeeked, i never heard the squeek. They have kept the car up to date with all suggested upgrades. Highly recommended service department. The sales department was also excellent,