Love My New Evoque! - Rebecca
Working with Cassidy and Joe was definitely the best car purchase experience I’ve had to date. I had an idea of what I wanted going in and Cassidy helped me narrow down the choices and I ended up with the perfect car for me. She was an absolute pleasure to work with and kept me updated with texts the whole time until the day my car arrived and I picked it up. Everyone I made contact with at the dealership was pleasant and helpful and I highly recommend Ray Catena Land Rover in Edison.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Awesome Experience - Ali
When my family and I were looking to trade in our Mercedes and wanted to switch to Range Rover I contacted Land Rover of Princeton. I spoke to Joel Mironov over the phone and he made me feel that I was making the right decision to switch to a Range Rover. When I arrived at the dealership with my family he greeted us like family. He went above and beyond to make my family's dream come true to own a Range Rover. Joel and his team were patient, answered all of our questions and very informative about their cars. They never made you feel that you weren't important. After a few days I realized I left my garage opener in my old car. I called him and the next morning it was at my front door. Joel and his team at Land Rover of Princeton are top notch. They are exceptional. I would recommend them to anyone who is looking to purchase a Range Rover. This will be my go to dealership.
Review of purchasing a Range Rover - gtaflin
I had the absolute best experience here. My husband and I purchased a Range Rover from Alan, and I cannot begin to explain the amazing experience we had working with him. He has truly changed our view on purchasing a car. I would highly recommend them for any car your purchase in the future !
Gab & Joe
Outstanding People/Customer Care! - Bryan O’Rourke
I was driving by this dealership on a Wednesday, Stopped in to Browse the Selection, Barbara Ravettine introduced Herself, Recently joined the LRM Team, Long Term Owner of Land Rovers....My first time Range Rover Owner, Barbara was Amazing answering all my Questions! Excellent Representative of LRM! I drove down from Northern Jersey to Work with LRM due to Barbara!
They are liar. - TS60
I have found a promotion of XE by chance around the end of May and contacted the dealer via email. One of internet team members has sent me a message regarding the XE in a promotion. I have given him the numbers and terms I want including my current leasing car information. He has given me his best numbers but it was a little bit far from what I have expected and I gave up.
However, a few days later, I have found the same XE with a better price on their promotion list in June and contacted him again to ask if I could get a better price but he was on vacation. Another person on the internet team has answered me they could work out to meet what I want and asked me to visit the dealer. It was yesterday, June 5th. To make sure I have asked her the XE in promotion available and I have got her confirmation.
I have visited at 6:30pm and been introduced to a sales representative but she does not know the deal with their internet team and started to read the emails inattentively. And she gave me totally different numbers and terms with other XE. I have asked her that I have been confirmed and visited there for the XE in a promotion. The sales representative told me the XE in promotion has been sold and was not available and kept pushing me with another XE.
I have not wanted to argue with her at that moment. She has not read the emails in detail and not tried to meet me in half. I just left there.
The promotion on their website is just a kind of bait.
You know what the funniest thing is one of my coworkers has asked the dealer the same XE in promotion availability in this morning and they still answered my coworker it is available.
Experience with Devin Prediger - Bob A.
Devin Prediger is the greatest service manager I've ever encountered. Service is the most important element in the auto industry. I know from experience, Devin is simply the BEST!!
Did not see the deal through to the end - darlene519
I purchased a vehicle here because they honored an incorrectly marked price, not because of the quality of service.
I drove nearly an hour to this dealership because they were advertising a highly competitive price on a specific vehicle. Upon visiting the dealership, it became apparent that the adverted price was in fact incorrect due to a third-party issue. However, the dealership was gracious enough to honor the advertised price, which I was ecstatic about. I made a deposit with Mike and scheduled to pick up the vehicle the following night.
Upon arrival, I met with a different sales person, because Mike had left for the day. But, I was reassured that everything was prepared and ready to go, and that I was going to be "in and out". I handed over my check, was handed the keys, and was in fact, out the door in 20 minutes - just as promised.
However, as I was merging onto Route 80 from Route 46, the vehicle alerted "Low Fuel". As I glanced down, the dashboard reflected "15 miles until empty" - 15 miles! Dumbfounded and panicked, now on the highway, I called the dealership and was told this was an "oversight". Having a quarter of a tank, would be an acceptable oversight, selling a vehicle with 3 drops of fuel left in the tank, negligence. I returned back to the dealership, and awaited a runner to return with a full tank of gas.
A few days following, I realized the vehicle came equipped with wheel locks - a great security features for your wheels. However, highly inconvenient when you have no key to remove them as needed. I scoured the glovebox and trunk for the key, when I came up with nothing, I reached out to Mike for a solution. I was told he would "look into it and get back to me" - that was a week ago.
One would expect to not only deliver on a sale, but follow through to the end. Unfortunately, that was not my experience here at Land Rover of Parsippany.
worst customer service ever in my life - ering0316
purchased a vehicle 01/18 got conned into also purchasing the tire & wheel package & 4 months later got a nail in my tire called the dealership for weeks to get it repaired no answer & nobody got back to me finally a month later after I GOT THE TIRE PLUGGED ON MY OWN I get to customer service who says they wont repair it because there is no air leaking & to poke a hole in my tire if I want a new one im like ok fine guess I gotta pike a hole then , I try to make an appointment the guy says they are backed up & I will need to leave my car for the day but they cannot provide any loners for 3 weeks. this place is terrible beware they are quick to xxxx ur pockets but not to give good service. I paid 80k for a car & I wish I can return it based off the treatment I have received.
New Vehicle Purchase from Alex Sultanov - Happy Customer
I walked in and introduced myself to Alex Sultanov, told him the vehicle I wanted to purchase and how much I was going to spend. He spent two weeks searching for the right vehicle and came through. No nonsense, no last minute changes, the price was the price. Delivery was quick and easy, handed him a check and there wasn't any attempts to upsell things I wasn't interested in. I will be calling Alex for our next vehicle.
Worse costumer service ever - Iuesf
Worse costumer service ever.. my husband and I walked into the dealer and no one ever said hi, they totally ignored us for about 20 minutes. A second couple walked in looking rich and they immediately were served. So my husband and I walked away and they lost a cash sale. Zero star.
Steve Schneier - Austin S
Steven Schneier was my salesperson at Land Rover Manhattan. He was great to work with! My Range Rover HSE is exactly what I wanted. Very cool! We built the car together. We negotiated a fair price and he delivered an awesome car. Steven took time to go though the rover w me after delivery and we set up to my specifications. I don’t write reviews often. But the experience here was excellent. I look forward to recommending Steven to my pals. 5 star experience.
Customer Care Issues - hlrlmm
My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.
Land Rover Princeton
Encore Delivery Specialist