An Afternoon With Joe - email@example.com
I recently purchased a Land Rover HSE from Mr. Joseph Rigolino, a Ray Catena salesman. Besides having much in common with Joe, he was extremely helpful, patient and an all-around good guy. I would not hesitate to recommend him to family, friends & business acquaintances.
Fantastic Experience - fkhan83
Fantastic experience from initial contact to picking up the Discovery. Christian was great, very responsive and helpful. Addressed of my concerns and made sure everything was perfect on day of pick up.
Incredible customer service ! - Cjohnson
Catherine Ayuso is a consummate professional who is extremely knowledgeable and ensures that even after the transaction is completed, you will have prompt and reliable support throughout the ownership period.
Review of purchasing a Range Rover - gtaflin
I had the absolute best experience here. My husband and I purchased a Range Rover from Alan, and I cannot begin to explain the amazing experience we had working with him. He has truly changed our view on purchasing a car. I would highly recommend them for any car your purchase in the future !
Gab & Joe
Waste of time. - darlene519
I found a vehicle online that I was interested in test driving so I placed an online inquiry. Shortly thereafter, I received a phone call from RJ, the internet sales associate. He assured me that the vehicle was available, and can be test driven until 7:45pm, as the dealership closes at 8pm. I was relieved to know that I would have ample time to check out the car while shown in daylight, as I live over an hour away from the dealership I knew the rush hour commute would be lenghtly. I arrived at Paramus Jaguar print to 7pm, and requested to speak to RJ. I was told by the receptionist that he was unavailable and that I would be "assigned" to a sales person. After almost 20 minutes of waiting, I was approached by Earl. I shared with him my conversation with RJ, explaining that I drove an hour and a half to see this 2017 F-Pace in Gray. He checked the system, confirmed it was available and then went to get the keys. He returned with keys in hand and explained that he was going to bring the vehicle around front to test drive. Almost 15 minutes later Earl came back stating that the vehicle was no longer able to be shown, as it was sold earlier in the day - I thought it would have been nice if I received a courtesy call from RJ stating that the vehicle would be sold by the time I arrived. Nevertheless, I entertained the idea of looking at other models. When asked the difference between color schemes in person, Earl proceeded to grab a catalog - which I could have very well generated on my computer from the comfort of my home, just to find out that the color was not listed as an available option, therefore he was unable to show it. He proceeded to find another, semi-comparable vehicle to the one I had initially intended on seeing. However, it was now after 7:45 and he instructed that the only "test drive" I could would be able to do is around the building - around the dealership building, through narrow bumpy roads, dodging parked and moving vehicles. This is the test drive I experienced. When approaching the vehicle, I couldn't help but notice but half of the door handle was missing - quite the first impression. The 5 minutes or so behind the wheel was dead silent. No explanation of features or functions, no specifications or statistics. Pure. Silence. After explaining that I had no interest in a fully loaded vehicles equipped with bells and whistles, but simply a reliable car to get me to and from work, we continued inside to talk numbers. I expressed that I preferred to lease the vehicle, but would be open to financing if the numbers made sense, regardless I did not want an astronomical car payment of $700 or more. I found it quite humorous that I was more familiar with the current Jaguar incentives than the sales person was. I mentioned that there was a Special from JaguarUSA of $5000 - $549/month. Earl returned from his managers office with an offer of $5,000 down - $689/month. I understand that each vehicle model and packages vary, but I found it quite appealing to be presented with exactly what I told him I did NOT want for a monthly payment and margins of that magnitude. He proceeded to insult my common knowledge by argumentatively trying to tell me that there was equity in leasing a car at nearly $700 a month for 36 months. Once I realized the salesman toe became aggressive, I explained that I did not want to waste either of out time as I gathered there would be no middle ground met here. Earl proceeded to become more abrasive, explaining that this was a "boutique" brand, and is superior to other brands such as Lexus, Audi, and BMW stating that they have no value. I found that astounding, as the JaguarUSA predicts the residual value of this very vehicle to hold a $29,000 residual value at the end of a three year lease term - $20,000 less than the MSRP. If the poor customer service and minimal product knowledge wasn't enough, the lack of professionalism and class, finding the need to discredit other brands came off as a bit desperate. The icing on the cake was once I expressed that I felt as though we were wasting each others time and would not be able to come to a deal. Earl responded with "you've wasted your own time, driving an hour here" and continued to walk away and then shout a profanity across the showroom floor. This experience in and of itself has turned me off to not only this sales person, this dealership, but this brand. I refuse to consider - or let a friend or family member consider stepping foot into an environment such as this, where as to be treated as if you have no value or sense. Thank you Earl, you have earned another dealership my business.
preowned car - martin s abrams
I bought a preowned trade in here. I found it on auto trader with a $500 coupon and was a pretty good deal. The rear tires(4 different tires) were about 20% so I asked to knock off a additional $200 to replace the tires and Wayne((mgr) wouldn't do it not even a $100 to meet 1/2 way. The next day car didn't start had to jump it. I called Wayne to tell him, and first words out of his mouth was thats not covered in your warranty. I had to replace the battery for $120. This was the 2nd pre owned vehicle I have bought from Paul Miller dealer and I only buy used cars from reputable dealers and didn't expect this kind of treatment. The right answer wouldv'e have been I'll replace the battery for you bring it in. For $100 this is how petty this guy can be. All in all if thats the biggest problem I have with the car I'll be happy. Mike the sales guy was fine, Greg the business mgr was very cool and helplful.
Great experience across the board - WGoldberg
Jim Raysor made sure that I had the exact car I wanted, gave me accurate information in the course of the transaction (which took place almost completely over the phone) and treated me with the courtesy and respect that was so lacking in the Manhattan Land Rover dealership. I would recommend Jim and Land Rover Larchmont to anyone looking for a great car and a great customer service experience. They were also extremely fair (and accurate) on my trade-in -- no bait and switch on valuation. Thanks to Jim and the team!
Excellent staff all around! - joeg6791
I was dealing with another dealership that couldn't find what I wanted. I contacted Mt. Kisco on a Saturday and got the manager, John, on the phone. He and I emailed back and forth and he found the exact RRS I was looking for. A few days later, he had it for me and we closed the deal. Everyone at that dealership is top-notch, from the finance people to the gentleman, Rito, who patiently showed me all the features. I highly recommend this dealership to anyone who is looking for a Land Rover or Jaguar.
Overpriced - chouj888
Recently got my brakes pads/rotors replaced. Was told that I only needed the fronts, which was going to cost roughly $900 and change. Then later my wife gets a call saying that its costing over $2000. We were like xxx? one person told me $900 and another person told her $2000. We didn't know what the xxxx was going on. Then someone confirmed that it was $2000, which is ridiculous to have both front and rear changed. So they try to comp us a 15% discount for the confusion, we had not choice but to take it. Then I have coupons that are sent to me via email, which doesn't say any exclusions whatsoever we bring it to them as we are about to pay our final bill. Then we can denied it, because they said they offered a discount already, so that for your error in the telling us that it was $900 at first, then someone named Paul comes over to finalize and tell us that they can't do anything, so we are left with a $1700 bill. What xxxxxxxx...don't deal with them. We no longer will be buying our vehicles or leasing with them. They are same owners as Huntington. Go to Ray Catena in Jersey although about an hour a wait, they treat you with respect and courtesy and give a better pricing.
New Vehicle Purchase from Alex Sultanov - Happy Customer
I walked in and introduced myself to Alex Sultanov, told him the vehicle I wanted to purchase and how much I was going to spend. He spent two weeks searching for the right vehicle and came through. No nonsense, no last minute changes, the price was the price. Delivery was quick and easy, handed him a check and there wasn't any attempts to upsell things I wasn't interested in. I will be calling Alex for our next vehicle.
BEWARE, THEY ARE BANKRUPT!! - Tommy D, New Jersey
Beware!!! This dealership is in BANKRUPTCY, (US BANKRUPTCY COURT SOUTHER DISTRICT OF NEW YORK CASE NO. 17-11906 (MEW)). I purchased a new Jaguar XJL and never received the vehicle nor a refund. I would not put any money down on a vehicle with taking delivery of the vehicle the same day. Filed a compliant with the New York State Department of Motor Vehicles and the Better Business Bureau.
Customer Care Issues - hlrlmm
My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.