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Amazing experience! - Pankaj Munde
I bought an Alfa Romeo Stelvio Quadrifoglio from Gary Placona. It was my best car buying experience ever. Everything was set up right when i reached the dealership and i was out of the dealership in my new car in less than 30 mins. Gary and Michael were very transparent right from the start in terms of pricing(which was very competitive btw) and i am definitely going back to them and would definitely recommend Ray catena Alfa Romeo/Maserati to every one out there. Give these folks a chance to earn your business and i assure you will not bedisappointed.
Top Reviewed Specialists At This Dealership
Luis Garcia - CAVOUM
I recently leased a Maserati through Luis Garcia. His level of service was amazing! He expedited my car loan, as well as Coordinated all of the insurance information. My car was ready on time. He went through the entire explanation of car's features. I would highly recommend him to anyone . Thanks again Catherine!
Outstanding Purchase Experience - AZDave
I worked with Kevin King who helped me find and purchase a 2015 Ferrari 458 Italia. My entire experience from first contact through post purchase was extraordinary. Buying exotic cars can be a strange experience - many sales people can be incomprehensibly aloof, but absolutely not so with Kevin or anyone at Ferrari of Long Island. He answered an endless stream of questions promptly and sent me lots of helpful photos. When I had concerns he gave gave me candid answers, and by doing so really gained my trust. In fact, both Kevin and everyone at Ferrari of Long Island really worked hard to foster a long term relationship rather than just a one time transaction - everything straight-up, always met or exceeded expectations, and no unpleasant surprises. Two months on and everything still great. Kevin has continued to help out with things like checking warranty registration details with Ferrari NA, etc. Couldn't be happier. Thank you Kevin!
Excellent Purchase Experience - ggeb
The sales staff, especially Angel, made the purchase an excellent experience. A very small glitch after sale was handled extremely quickly and smoothly by sales and service folks. Perfect! And will be returning and recommending!!
Deal of the Century - Vanessa Saunders
Charles Thurer found me the deal of the century and Rich Nicola made it work! Seriously the best team ever who put together a deal beating the competition hands down and made it happen FAST! Loved the care and attention, especially when they returned a forgotten item to my doorstep. I feel like a princess in the car of my dreams. Thanks Wide World.
Excellent place to buy from - Jessie
Buying of pre-owned Maserati was easy and stress-free thanks to the excellent staffs at the service Center. They were straightforward about the financing and details of the deal, and I ended up with a vehicle I love. This is an excellent place to buy from, I recommend them.
Maserati of Westport - YS
Tried to book a service appointment with Maserati of Westport for my 2017 QP on 10/3/18 , very rude and poor customer service, the lady who books appointments refused to offer me a loaner for a 3 hours service telling me they don"t know who I am and I did not buy the car from them !!!, spoke with service manager who tried to be reasonable
The QP is a great car, to get it serviced is another story, sub par customer service compared to any other car brand I ever experienced.
To conclude, if you wish to get disrespected, frustrated and treated very poorly then please contact Maserati of Westport to service your car
Non-existent customer service - Omarog23
Absolutely terrible service department. Will never return your phone call. Not willing to work with you to come to a reasonable solution to keep the customer happy.
I received my car without a cigarette lighter in the front. I also let them know my infotainment screen keeps shutting off and on randomly and would like a fix for this fault. I also wanted to know if my amp can be calibrated to different settings. Called multiple times only to be told they will call me back but weeks later, still no update or call back. Extremely unprofessional.
Not only is their service advisor Larry incompetent and slow, their mechanic Paul is clueless as ever.
The funny thing is they have this plaque on the service advisors desk that says they strive to deliver great customer service. It’s a joke and complete lie.
I think it all has to do with them opening up shop not too long ago therefore everyone in there is inexperienced and careless.
They have completely turned me off from Maserati and when time comes to give my lease back, I will go back to BMW. In the meantime, I will be going to Maserati of Westport from now on to see if they deliver better customer service.
Stay away from this place at all costs.
Inexperienced mechanics, horrible customer service - tarassuran
Purchased a new Levante from the them. Sales Chris Kang was great and professional.
The moment I had to meet with the service problems began.
Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break.
Service lacks professionalism and customer respect.
Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue.
Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days.
Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.
THE BEST! Service, Quality and Professionalism - AP1884
Just down away by the service, Jesse Strauss gave us from the moment we walked in to the dealership. Was considering the new Levante S and Jesse just made the experience so great we ordered the car on the spot after the test drive. He walked us through the customization process and with my kids was able to build a car that we were all happy with.
He kept me informed through the delivery process and was available as soon as the car arrived to help with all insurance, registration, radar etc... Such an easy process. Have heard of horror stories but Jesse and everyone at the dealership were fantastic.
Will for sure go back and get my text car from them. and have already refereed friends to Jesse.
New car sales - BobW
Chris, Lara in finance and Carl made this extravagant purchase painless and fun! The Levante is awesome as is the dealership! I couldn't ask for a better experience!