Transparency throughout the process - Yashwanth Tekena
After started looking for a fully loaded Alfa Romeo Giulia Ti AWD for almost 2 months found one finally here @RayCatena. I walked in for a test drive and got in touch with Gary. Gary is honest and made the process transparent (I went to couple of other dealerships in NY/NJ and trust me they are not), that's the best part i like about this dealership. Mike/Kevin and the whole staff were really helpful.
Would definitely recommend this dealership.
Everyone's like family!!!!! - Frank P.
Great dealership awesome people and Gianni is very honest and loyal to his customers I've been working with him for 6 years and always got what I was told all I can say is that it truly is the best dealership I've ever been to.
EDDIE!! Best in sales!!! - SK
Best sales experience of any brand of all time. There are not enough adjectives to describe how amazing Eddie is. I was literally blown away by the entire process and ultimate delivery of the car.
THE BEST! Service, Quality and Professionalism - AP1884
Just down away by the service, Jesse Strauss gave us from the moment we walked in to the dealership. Was considering the new Levante S and Jesse just made the experience so great we ordered the car on the spot after the test drive. He walked us through the customization process and with my kids was able to build a car that we were all happy with.
He kept me informed through the delivery process and was available as soon as the car arrived to help with all insurance, registration, radar etc... Such an easy process. Have heard of horror stories but Jesse and everyone at the dealership were fantastic.
Will for sure go back and get my text car from them. and have already refereed friends to Jesse.
New car sales - BobW
Chris, Lara in finance and Carl made this extravagant purchase painless and fun! The Levante is awesome as is the dealership! I couldn't ask for a better experience!
Super! Excellent team from sales to service and great coffee - robroc
Purchased used GT Sport convertible there 6 wks ago, which was a great experience but when returning for pot-hole damaged tire replacement under extra insurance policy from third party,
Wide World's handling made it truly a seamless experience. Despite my not following the procedural requirements for the policy.
These are the employees deserving special praise Marty Field, Rich Nicola and Charlie O'Conner; each from different departments, but all pitched in to make my experience uniquely pleasant - from sales to service.
Please note I am not able to add these names in this form so I am picking the default name.
Maserati of Westport - Wonderful Experience - AUrbanski
I worked with Peter Molony mostly, but his whole team was great. It was the most straight forward transaction and compared to competitive offers that Westport wasn't even aware we were enetertaining in Manhattan and North Jersey, the pros at Westport and especially Peter delivered the best pricing and most polite service experience. I will only do business with Peter for the foreseeable future, including for equipping our home in Florida. Truly a white glove exlerience.
Inexperienced mechanics, horrible customer service - tarassuran
Purchased a new Levante from the them. Sales Chris Kang was great and professional.
The moment I had to meet with the service problems began.
Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break.
Service lacks professionalism and customer respect.
Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue.
Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days.
Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.