A pro through and through!!!! - GranLusso
Larry was an absolute pleasure to deal with. A true professional and made the experience seamless and enjoyable. My deal wasn't an easy one but Larry went to bat for me and got it done. Not once through this process did he make me feel like a customer but rather a friend and a client. He came in on his day off to make sure that the transaction went without a hitch and he did just that! I would recommend Larry to family and friends anytime.
Top Reviewed Specialists At This Dealership
Everyone's like family!!!!! - Frank P.
Great dealership awesome people and Gianni is very honest and loyal to his customers I've been working with him for 6 years and always got what I was told all I can say is that it truly is the best dealership I've ever been to.
THE BEST! Service, Quality and Professionalism - AP1884
Just down away by the service, Jesse Strauss gave us from the moment we walked in to the dealership. Was considering the new Levante S and Jesse just made the experience so great we ordered the car on the spot after the test drive. He walked us through the customization process and with my kids was able to build a car that we were all happy with.
He kept me informed through the delivery process and was available as soon as the car arrived to help with all insurance, registration, radar etc... Such an easy process. Have heard of horror stories but Jesse and everyone at the dealership were fantastic.
Will for sure go back and get my text car from them. and have already refereed friends to Jesse.
New car sales - BobW
Chris, Lara in finance and Carl made this extravagant purchase painless and fun! The Levante is awesome as is the dealership! I couldn't ask for a better experience!
Super! Excellent team from sales to service and great coffee - robroc
Purchased used GT Sport convertible there 6 wks ago, which was a great experience but when returning for pot-hole damaged tire replacement under extra insurance policy from third party,
Wide World's handling made it truly a seamless experience. Despite my not following the procedural requirements for the policy.
These are the employees deserving special praise Marty Field, Rich Nicola and Charlie O'Conner; each from different departments, but all pitched in to make my experience uniquely pleasant - from sales to service.
Please note I am not able to add these names in this form so I am picking the default name.
Maserati of Westport - Wonderful Experience - AUrbanski
I worked with Peter Molony mostly, but his whole team was great. It was the most straight forward transaction and compared to competitive offers that Westport wasn't even aware we were enetertaining in Manhattan and North Jersey, the pros at Westport and especially Peter delivered the best pricing and most polite service experience. I will only do business with Peter for the foreseeable future, including for equipping our home in Florida. Truly a white glove exlerience.
Inexperienced mechanics, horrible customer service - tarassuran
Purchased a new Levante from the them. Sales Chris Kang was great and professional.
The moment I had to meet with the service problems began.
Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break.
Service lacks professionalism and customer respect.
Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue.
Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days.
Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.
After you buy your maserati YOU ARE ON YOUR OWN! - AL
It would appear that absolutely no "dealer prep" was performed on my Levante (except for a car wash). When it was turned over to me it had a series of problems:
-each tire was inflated with a different air pressure ranging from 51 psi to 34 psi.Fortunatelythe sales person realized it and had it corrected while I waited for my new Levante.
-steering column had a terrible vibration in it that I realized on my drive home
-interior lighting would not shut off when I got to my driveway
I called the dealership and literally had to "beg" the service department manager to get the steering and lighting corrected and was told by him:
-No loaners are available
-I would have to "wait " for the car to be serviced. He did no know long it would take to make the repairs.
-I suggested instead that someone pick up the car at my home and bring it to the dealership. He felt that was a really good idea!
-A t first I was told the tires had to be rebalanced
-I was then informed that the balance machine showed that the tires could not be brought in to proper balance and 4 new tires were requested from maserati but i would have to wait for their response.
-A few days later I was told that it didn't need new tires and the existing tires were able to be rebalanced and the car would be ready that day. That didn't happen.
-no one called me for 2 more days
-Afer my Levante spent five (5) days in the "shop" I picked it up. The service manager told me that since the vehicle sat at the "shipping port" for a while when it entered the USA, the tires became uneven. A simple rebalancing was now performed...the problem was fixed and I was good to go.
- The problem still existed exactly as before and I had to get it over to your service people for the 4th time for the same problem.
Finally after 4 trys I was told that it needed new tires (around and around we go), BUT , Maserati had to approve it .........and lo and behold they finally did. My brand new Levante spent 15 days in the shop, seemingly spun around on a merry go round and after 4 trys the steering column and lighting finally were repaired.