Super experience!!! - Mr. Fed
Larry Pius and the Ray Catena team are absolutely number one ...they made the experience as professional as you could ever hope for...THE BEST!!
Top Reviewed Specialists At This Dealership
Luis Garcia - CAVOUM
I recently leased a Maserati through Luis Garcia. His level of service was amazing! He expedited my car loan, as well as Coordinated all of the insurance information. My car was ready on time. He went through the entire explanation of car's features. I would highly recommend him to anyone . Thanks again Catherine!
They always make sure that you are happy with service - up4speed
I usually don't waste time writing reviews unless I'm extremely dissatisfied, or extremely satisfied. In this case, I am extremely satisfied with the service that I received at Ferrari of Long Island. I am very meticulous with my car (as anyone who knows me well can attest to), and brought my car in for service for a creaking noise (in the dashboard, A pillar area) that annoyed me beyond belief. Service advisor Mike Ronan, and Service manager Eddie Hoene took a personal interest in helping me out with my car to make sure that I was satisfied with the service provided. They worked with the mechanic Jimmy Mustakis, who was the one that eventually found and corrected the problem. If it wasn't for their perseverance and care to help me, the problem would definitely not have been corrected!
I cannot thank the three of them enough!!!!
THE BEST! Service, Quality and Professionalism - AP1884
Just down away by the service, Jesse Strauss gave us from the moment we walked in to the dealership. Was considering the new Levante S and Jesse just made the experience so great we ordered the car on the spot after the test drive. He walked us through the customization process and with my kids was able to build a car that we were all happy with.
He kept me informed through the delivery process and was available as soon as the car arrived to help with all insurance, registration, radar etc... Such an easy process. Have heard of horror stories but Jesse and everyone at the dealership were fantastic.
Will for sure go back and get my text car from them. and have already refereed friends to Jesse.
New car sales - BobW
Chris, Lara in finance and Carl made this extravagant purchase painless and fun! The Levante is awesome as is the dealership! I couldn't ask for a better experience!
The BEST I have ever experienced! - deeneen
Ah yes…shopping for a vehicle. My current lease was coming to successful end, and I wanted to upgrade so I had a list. After driving all of the vehicles I was interested in, I noticed a common flaw…they were all “numb”. Don’t get me wrong, they were all nice, it’s just that I spend A LOT of time in a vehicle and wanted something “spirited”, yet luxury refined. Then I drove a Levante…HOOKED! Yes, the vehicle did everything well and it was time to do business but who with? I then contacted Maserati of White Plains and met both Leonardo and Angel. These Gentlemen absolutely get “IT”! From our first discussion, the entire process was easy, seamless, and professional. I have driven the vehicle for three-weeks now and have enjoyed a consistent contact form these people who are proving their commitment to my complete satisfaction. And yes, their pricing was fair as well. So, there t is…I recommend you contact this dealership and go drive their products. You will be Absolutely Satisfied just like I am! Thanks Maserati of White Plains, this entire experience has renewed my confidence that it CAN be done right!!
Super! Excellent team from sales to service and great coffee - robroc
Purchased used GT Sport convertible there 6 wks ago, which was a great experience but when returning for pot-hole damaged tire replacement under extra insurance policy from third party,
Wide World's handling made it truly a seamless experience. Despite my not following the procedural requirements for the policy.
These are the employees deserving special praise Marty Field, Rich Nicola and Charlie O'Conner; each from different departments, but all pitched in to make my experience uniquely pleasant - from sales to service.
Please note I am not able to add these names in this form so I am picking the default name.
Maserati of Westport - YS
Tried to book a service appointment with Maserati of Westport for my 2017 QP on 10/3/18 , very rude and poor customer service, the lady who books appointments refused to offer me a loaner for a 3 hours service telling me they don"t know who I am and I did not buy the car from them !!!, spoke with service manager who tried to be reasonable
The QP is a great car, to get it serviced is another story, sub par customer service compared to any other car brand I ever experienced.
To conclude, if you wish to get disrespected, frustrated and treated very poorly then please contact Maserati of Westport to service your car
After you buy your maserati YOU ARE ON YOUR OWN! - AL
It would appear that absolutely no "dealer prep" was performed on my Levante (except for a car wash). When it was turned over to me it had a series of problems:
-each tire was inflated with a different air pressure ranging from 51 psi to 34 psi.Fortunatelythe sales person realized it and had it corrected while I waited for my new Levante.
-steering column had a terrible vibration in it that I realized on my drive home
-interior lighting would not shut off when I got to my driveway
I called the dealership and literally had to "beg" the service department manager to get the steering and lighting corrected and was told by him:
-No loaners are available
-I would have to "wait " for the car to be serviced. He did no know long it would take to make the repairs.
-I suggested instead that someone pick up the car at my home and bring it to the dealership. He felt that was a really good idea!
-A t first I was told the tires had to be rebalanced
-I was then informed that the balance machine showed that the tires could not be brought in to proper balance and 4 new tires were requested from maserati but i would have to wait for their response.
-A few days later I was told that it didn't need new tires and the existing tires were able to be rebalanced and the car would be ready that day. That didn't happen.
-no one called me for 2 more days
-Afer my Levante spent five (5) days in the "shop" I picked it up. The service manager told me that since the vehicle sat at the "shipping port" for a while when it entered the USA, the tires became uneven. A simple rebalancing was now performed...the problem was fixed and I was good to go.
- The problem still existed exactly as before and I had to get it over to your service people for the 4th time for the same problem.
Finally after 4 trys I was told that it needed new tires (around and around we go), BUT , Maserati had to approve it .........and lo and behold they finally did. My brand new Levante spent 15 days in the shop, seemingly spun around on a merry go round and after 4 trys the steering column and lighting finally were repaired.
Inexperienced mechanics, horrible customer service - tarassuran
Purchased a new Levante from the them. Sales Chris Kang was great and professional.
The moment I had to meet with the service problems began.
Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break.
Service lacks professionalism and customer respect.
Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue.
Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days.
Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.