Purchasing a new Mercedes - LJB
Benzel-Bush is the most professional Mercedes dealership we have ever worked with! We travel approximately 85 miles each way to deal with Benzel- Bush and will gladly travel for the exceptional service received by all the departments located there!
Top Reviewed Specialists At This Dealership
Service - 4theresamercedes
My 550 coupe needed service and I received wonderful assistance and care during my visit. I was provided a loaner car as they worked on my vehicle. The service attendants are always kind and courteous and helpful.
Pre Owned Sales Consultant
Great dealership experience one more time at Ray Catena! - saruathi
I had a great experience again since I walked out with a lease almost 3 years before. Tom and Raj made this experience very pleasurable and enjoyable. They made me feel special and also did not go through any mumbo jumbo during the sales experience. It was very straight forward and informative and I felt they were really trying to help me with my need. They gave me the answers straight and fair which helped me make my choice sooner than later. I truly had an exceptional experience with both the times I walked into Ray Catena at Edison and I would recommend them to anyone who is really interested in getting a Mercedes-Benz. Kudos to the Ray Catena Team!
Sales and Leasing Specialist
Sales & Leasing Consultant
Very pleased with recent service. - Slammer
As I and my husband found to be the case for decades, the recent service performed was in all respects most satisfactory. It has always been a pleasure being at Mercedes-Benz of Smithtown.
Sales and Leasing Consultant
CHANGE THE GAME - Nasir and Shirlene
We had the pleasure of having Chris Bradfield. He was transparent and that made the experience that much better. My wife told Chris what she was looking for 20 min later BADA BOOK BADA BOOM done. Never had an experience like this a car dealership. We spent the rest of time doing paperwork and cleaning out trade in. It took 3hrs tops wth test drive. Something my wife and I notice was the family type atmosphere at a car dealership. Great experience overall. Good Luck to Chris and his future wife.
New Purchase - niketashah
Excellent Service with new purchase New service introduction and continuous follow up afterwards.
I did not find any issues even though I am from CT and purchased my car in ZnY
Service experiences excellent - Barbara136
Andy Lin is knowledgeable, efficient and gets the job done . He makes servicing my car less stressful, and is a pleasure to work with because he states problems clearly, than offers the solutions. I would definitely recommend Helms because of his fine work.
Wonderful experience - JulianaO
My husband and I were looking for a GLA. When we could not find what we wanted in a 2018 model, we ordered a 2019. Alan kept us up-to-date about the progress in the manufacture and delivery of our car. When our car finally arrived it was perfect. The whole experience could not have been easier or more pleasant. Alan was extremely patient and helpful during the entire process. We have already recommended Alan to our friends.
Impeccable Service and Stress-Fee Shopping Experience - JRSchneider86
There is not another Mercedes dealership that I would recommend over White Plains. I have recently took on my third lease with Mercedes of White Plains, and each experience is better than the last. Their level of professionalism, patience, overall knowledge of all Mercedes models, and eagerness to work above and beyond for each customer is undeniable. Both Nicholas and Ardit were an absolute pleasure to work with. I highly recommend that any new customer recommend Ardit when deciding to shop for a Mercedes Benz!
Great - showers209
George has been my salesperson from day one. The very first time I visited the dealership I said out loud, I could never own a Mercedes-Benz George over heard me make that statement and said Yes I can and he made that dream come true. Thank George
Sales Representative, Master Certified
General Sales Manager
Service was as promised, and loaner made it so easy. - DEBORAH C
Totally professional and friendly staff - easy to deal with. They wash your car before you pick it up. Have been in twice and each time has been a pleasure.
Mary Sabine, the main reason I continue use this dealership! - lvtofly
Mary Sabine is the most professional service advisor Ihave dealt with in my 50 plus years of buying cars!
No matter what issue brings me to the dealership, I know I will be treated like a member of her family.
I am always greeted with a smile, and any and all issues are resolved quickly and efficiently. If it wasn't for Mary, and Dondi Pollera as well, i would have changed dealerships a long time ago.
Sales & Leasing Representative
The only dealership you should ever work with - Twinniecat
I am so grateful for David Anderson, who was able to really come through for me when I was beyond desperate to get a newer car for less payments than I was making at that time.. David kept in contact with me and was very honest about why can be done with my case..
I always come back to Phil - BETHCOOPER16
Phil always does an excellent job every time I come in to see him. Thanks for another great experience, Phil. You keep me coming back!
Excellent customer service - Brobinson367
My 2015 Cla was giving me some problems. It wasn’t corrected on the first visit. Thankfully Maria got me a loaner. She keep me abreast of what was happening throughout the entire process. She also recommended extensive testing to make sure the problem was corrected before the vehicle was returned to me. Nothing is perfect but I can say the way my issues were handle were the closest thing to perfection. Maria and David thank again
top-notch experience again - TaraB
We tried to make an appointment with Patricia von Karkoch who helped us with our first purchase but due to my husband’s limited availability we decided to go with first available person after a few failed attempts. We were 20 minutes late for the appointment with Greg Gazzola because of traffic but he greeted us with a warm smile. Greg was very nice to our five year old son and very knowledgeable and easy to work with. We came in thinking we were going to go with the newer version of what we had, the GLE SUV. Our son was checking out the GLE coupe in the show room which drew my husband’s attention to it and Greg immediately unlocked the car so we could see the inside even though we were “decided” on the SUV and it was late. He stayed an hour after the dealership was closed to help us. He even pulled out the same version of our car so we could see it. He suggested alternative options that we didn’t think about and would have went with if we got the SUV. Patricia helped us close the loop on paperwork on the day Greg was off. She greeted us when we arrived to pick up the car because Greg was wrapping up with another client. She is a class act! It was a pleasure to work with Greg and he gave us every confidence that he would do the right thing for us as the customer. He followed up the day after to make sure we were happy with the new ride. Thanks Greg for making this whole experience a great one.
New Car Sales Consultant
kind people to work with you - WILL4411M
Excellent service, very Professional people to work with you, kind and try to work with the needs of the customer I will be glade to recommend SILVER STAR MOTORS
Superb in Every Way - hilmar
My first purchase in 2012 was wonderful experience with Tim Welsh. As the years have gone by , I have also dealt with Ed and Griffin in Sprinter Sales, all of the sales personnel making car / van buying a very easy process.
John and Michael in service have been keeping the " fleet " running perfectly,
Finance department easy to deal with, and of course Richard who knows everything about the MB lineup and never far away to help navigate the MB command system.
Sprinter Sales Consultant
Larry MB Car Service Review - Larry MB Car Service Review
Scott Corbyons continues to provide the best technical support, knowledge and customer satisfaction at INTERCAR MB in Newton. I trust him, On February 8th I renewed my ten year relationship with Scott when I needed emergency service. Cost for the service dwefinitely was honest and exceeded my expectations.
lease of new car - Charles99
Oscar is a very knowledgeable and friendly sales person who convinced me that I should take advantage of oppurtunity to lease in NJ rather than in Florida. The issue centered around 4 wheel drive, in place of navigation, even though I wintered in Florida. Oscar convinced me that plugging into I phone provided better navigation while 4 wheel drive allowed better traction in rain and slick roads in Florida.
A WONDERFUL EXPERIENCE WITH ADRIA NESTRO - david louis 2
I had no hesitation going back to Adria to lease my 7th car from her for my wife. When I told Adria what the car I was interested in, she contacted me within 1 week with a perfect match for what I was looking for. To make matters even better, the price was fantastic. Equally important, every time I called her my call was returned. Finally, when it came time to surprise my wife, Adria played along up to the very last second, enhancing the entire experience beyond a simple transaction for a car. I recommend Mercedes Benz of Goldens Bridge because of Adria Nestro. Get your next car from her!
Best Dealership and experience! - KK123
If you are looking for great customer experience, look no further! Mercedes Benz of Nanuet is the place to go to! Their professionalism and friendly staff makes the environment so much comfortable! My sales rep, James Fede, especially, helped make my car buying experience easy and smooth with his great personality!
Customer service excellence - Altan
I brought my daughter's car for express service and was thrilled on the efficient and superior customer care experience. The process from A-Z was on point, and sharp. Well run department.
Leasing 2018 Demo GLC 300 with Robert and Gary was a breeze - Robert & Wendy Dorf
Robert and Gary (with some input from Sal) took every step possible to making our leasing experience glitch free, from negotiating the terms of the lease to educating us about the car, our first Mercedes. Robert and Alberto took addtional time to assure our satifisfaction with a minor dent repair and Robert texted me on more than a few occasions to be certain that we were totally satisfied with the vehicle and service (which we are). We are delighted with the car and their attention to detail. Robert & Wendy Dorf
Amazing experience!! Great sales team! - Ttorres
My fiance brought me here when my Toyota lease was due to expire in two weeks. He introduced me to Claudio Cirillo, who was able to secure a Mercedes for me at an affordable price within two days. He had me email him any information that he needed to register my car, that way when I came into the dealership all i had to do was sign some papers. They even took the liberty of taking the old toyota from me and returning for me! Claudio went over the paper work with me, made all the fine print super easy to understand, and Freddy was very helpful in showing me the features of my very first Mercedes!!! They both answered all of my questions above and beyond..I couldn't thank them and the entire dealership enough, now I see why my fiance has been a loyal customer since 2014! I am happy to say that I am looking forward to many loyal years with this dealership as well.
New owner of a E300 4matic - BettyBoop123
Everyone was professional and courtesy. They went above and beyond. I will highly recommend this dealership. I’m so happy with my new car. Thanks again
Fairfield Mercedes Benz Service is Outstanding - 14flip
In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to the conclusion is a demonstration of professionalism.
Toshe Isaku has earned my trust over the years due to her demonstrated customer dedication.
She made a positive first impression on me and proved to be highly motivated and knowledgeable. She repeatedly confirmed a strong personal commitment to her customer, the product and company she represents.
Toshe excels in communications and interactions which helps the customer make decisions with confidence.
I can buy a car anywhere. It is the service of my two vehicle, a SUV and a AMG that brings me back to Fairfield Mercedes.
mercedes purchase - lucy
Dealt with Lawrence Portnoy to handle the financing for car he was fantastic and got me a great rate. Lawrence also explained other things that where available extended warranty ,wheel protection ,and maintenance which I greatly appreciated and also purchased.It was a pleasure dealing with him .
Very poor Service Dept , Very poor comunication - Mike Dee
The Service Department is poorly organized . It was very hard to reach people and after 26 phone calls I have never received one call back from them. They wait for you to call them.
My vehicle was towed in there and I called them first thing in the AM. where I was only able to leave a voice mail in the mailbox of a Service Manager. Three days later and 9 phones calls later before I insist on talking to someone. The Service Advisor finial takes a call and than states he will look at the car later today. After not getting a call back at 5:00pm I call again and he states he need my ok to order parts and it will take two days to get them plus it is almost the weekend by then so it will be next week before I get my car back. If I did not call him it would take weeks before I hear from him. ( 1 week gone)
On Monday I make 4 phone calls and no return calls made by them. Tuesday 3 calls and each time messages left. and at 4:25pm I receive a text message that my parts were late coming in on Monday and they will try and get to mt Car in on Wednesday. ( Is this NUTS Day 10 )
I call very upset and ask to speak to the General Manager , I told he is unavailable I leave a message on his Voice Mail and call again Wednesday morning. He never returns a call. I leave 3 messages for the Owner of the dealership to call me and he also never returns a call.
On Thursday on the third call to the Service Advisor he takes the call and states now "the part has to be shipped back that it was not correctly programed." It is later found to be the wrong part and not the problem. He had not done that yet and waited to speak with me first. Why I do not know, why he did not call me, He did not know but now it would not be shipped to Friday and would not be back to Tuesday next week. I am very upset and he states that is the best he could do .
When asked to speak to the General Manager he states he is not available and I left another message for him to call me. The follow Tuesday (week 2 ) I call the Service Advisor and am told they were wrong it was not that part but an ignition switch and now they have to order that. They are told to do it for I needed that car ASAP.
Numerous call and messages were left for the both the Owner and the General Manager but either ever returned a call. Told at 4:30pm by Text message that the car was ready. Told I had to 7:00pm to get there and get the car. Upon arriving at 6:30pm I found the Service Dept closed with no signs stating to go anywhere else and upon asking the Sales people in the front of the building what happen to Service being open to 7:00pm They stated I have to return tomorrow and they could not help me. It took 4 calls on Wednesday to get a live person on the phone and I am told they would leave my keys with the sales receptionist because I had to pick the car up after 5:00pm tonight. Upon going there on Wednesday once again they could not find my keys and stated there was nothing they could do. This is abusive and UNACCEPTABLE
On Thursday ( Day 20) I have to call 5 times to get a real person on the phone and again leave messages for the General Manager and Owner before I receive a text message from the Service Manager that my keys and bill will be left with the Receptionist so I can pick up the car after 5:00pm.
Upon finally getting into my car on Thursday night I found damage to my car (ie: black marks around my ignition, car very dirty inside, marks on my passenger window, radio not working)(codes needed). Upon making the Sales Manager document the damage , He states I must see the Service Manager not him but he noted the damage. No radio for 5 days before a call from the receptionist given me the code to unlock the Radio . She states she is sorry it should have been done by service. Another message left with her to speak with the Owner and General Manager. . Overall this Dealership has many serious problems . They fail in Customer Service . repairs and all communication is done with voice mail messages and text messages . Do everything to avoid this location.
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Mercedes-Benz of Edison - A Ray Catena Dealership