Amazing experience buying a new car! - Vamandy
Geoff was very informative about the cars we wanted to look at for our daughter. He took his time to show us the ins and outs of each vehicle. His knowledge of the brand and his attention to our needs led us to purchase a vehicle from him.
Top Reviewed Specialists At This Dealership
"Feels Like Family" - 2019KONA
Excellent from the beginning to the end! Andrea and Dwayne will keep me coming for years to come. It felt like family!
Great customer Service!
General Sales Manager
A great first car buy - Clownentusiast96
I came here for my first car purchase and it couldn't have been a better experience. The dealer Kevin made sure to take me through all of the process slowly and took the time to explain everything in detail to me as did the man who did my financial work. Overall a great experience where I got the car I wanted
Honestly The Best - Brianwiththenewcar
This is my first car and I couldn't have found a better fit. Was super professional and an awesome auto sales men . I would recommend this dealership. Hope to continue doing business here . 10/10
It was great everyone was nice and curious - Billyjo1023
Adrian was professional took us out and explained everything about the car wanted is to test drive we declined because we already have driven on before.Asked if we wanted a drink showed us around the shop and TVs and computers. We couldn't haven't asked for any better people to buy a car from.
Senior Sales Consultant
GOOD SALES, HORRIBLE SERVICE - Jerry
Sales was very good. Jim Burke very knowledgeable and helpful, ...5 stars. The service department is the worst I have every been to (and I am 70 yrs. old so I have been to many). Have taken my car there 4 times and it has been a disaster every time! I have an Azera and a Genesis. I am suppose to get free maintenance on the Genesis but it takes all day to get my free oil change, 3 days to schedule a check engine light (went to Hall Hyundai and they did it in 10 minutes for me). Took my 160,000 mile Azera in for a recall item so I figured I'd get it inspected, and the oil changed. Signed up for one of their on-line specials 2 months before my appointment and then after I leave the car they tell me it was 'a clerical error' and they wouldn't honor it. But they did start the work and wanted me to pay for what they had done, a $89 synthetic oil change and the 64 or something point inspection. They then tell me my car failed inspection due to bad suspension (cracked bushings). So it takes 6 hours for me to get my car after they only did an inspection oil change and the 20 minute relay install. I went into the work area and there is only one other car in there (at noon time) besides mine. They tell me I also need another $600 worth of stuff, like oil leak but they can't show me the oil leaking. I took my car down the road to the service place I take 2 of my cars and they showed me that the "cracked bearings" were just a hard line of dirty grease. They wiped it with cleaner and 'presto', the crack was gone and my car passed inspection. Williamsburg Hyundai service is shady at the least, and how they keep that rude Jon guy is beyond me. I have seen him being rude to other customers also. I suspect the 5 stars they are getting are from family and friends. For me, I am done with Williamsburg Hyundai, I'll skip the so called 'free service' on my Genesis and will happily pay for it and get my inspection, oil change, and tires rotated in one hour. Needless to say, these very poor experiences at Williamsburg Hyundai and with their service manager Jon are a major factor in my search for a new car, to replace my Azera.
Major issue with Smart car Agian - Smart
I am still having stall issues with this Smart. I bought a rental Tysinger used. The check engine light comes on and there is a service due 190 days ago that come on. I was told I had to pay 599.00 to get the service due 190 days ago light off, not happy with this price or the fact that I was promised that light would be fixed by AJ Phillips on one of my visits when the gas tank had to be replaced he told me some items had to be replaced and that it would be covered. Very disappointed on this Smart purchase.