service appt for recall issue - Jimbo
Terrible service experience.. based upon the 3 legnth estimate of time to do work..they said we would get a curtesy vehicle to use. We schedule 1:00 appt so we’d go to lunch.. upon arriving 10 minutes early we were told vehicle for our use available right then but it would soon arrive.. meanwhile our your was brought back to commence work. 45 minutes later very annnoyed I inquired re curtisy status .10 minutes later I inquired again. They said it’s on the way ..they said they don’t normally do the curtisy vehicle for my type service..total bs. Shortly thereafter a man in a truck arrives to bring us to our car..after a 10 minute drive we arrive at an enterprise rental place ..apparently the dealer uses them when no dealer vehicle is available.. paid by dealer..several minutes later in a line I inquire as to rhe legnth of time to get a car and paperwork.. They probably another 10-15 minutes and i need to provide an deposit.. I refused to wait and was about to give out a deposit and insisted on be drven back to dealer... at this point my car was only 20 - 30 .. minutes .. just waited awfull service and attitude
Coolant Issue - Linn
Great service . My Audi 4 kept telling me to check coolant level. I went to purchase coolant it requires a special coolant G12 . So i went to the deal-ship it was a water pump issue. Than god it was under warranty! Excellent and customer service. Sherri is the Best
Anthony is the salesman to see! - Kauwala
My entire experience at Audi was effortless and enjoyable. The entire staff, especially Anthony, facilitated this. I couldn't be happier with my experience and new car! Thanks again Anthony!