Professional Customer Service - BMW to Porsche
Thank you for the courtesy check call yesterday, it was nice talking with you.
I have been a BMW owner since 2009 and this is the first time I’ve received a courtesy call from the General Manager. I can say by far BMW of Ocala and Porsche provided the best customer service. Everyone I encountered from the service department to sales was professional, respectful and happy to assist. Mr. Brent Gustafson provided excellent customer service. He kept me up to date on the status of my car and ensured a loaner for the duration my car was in the shop.
Mr. Ron Bertrand and his team (Darnell Riley and Steven Simpson) were friendly, helpful and knowledgeable and are working together to ensure I find the right car for my next purchase of either a BMW or Porsche.
Overall both dealerships were bright, open and inviting. Another plus is that you also had my favorite Lindt chocolate candy as well.
I am happy to give the dealership 10 across the board when I receive the online evaluation from BMW. I have also provided my comments on the DealerRater.com site today.
Thank you again.
Great experience! - James
Roger & the staff here are very hospitable & knowledgable! They did a great job helping my wife & I decide on a new car. I'll be back again!
Returned lease vehicle - drabey
Representative made the disposition quick and easy. Gave good advice to contact BMW NA to discuss the possibility to abate the disposition fee due to my unfortunate financial circumstances.
Great Service again😃😃😃😃 by AutumnSky - AutumnSkye
I would like to take a few moments to thank Nancy Hernandez at Fields South Orlando for her assistance in getting our damaged run flat tire replaced. She was able to have this task completed the same day. I appreciate this attention to detail as my wife commutes to work over 30 miles each way and when the tire warning light came on, Nancy answered and resolved the matter. The BMW tire and wheel warranty is definitely a good investment for run flat tires as no one can predict when a tire can be a victim of some form of road hazard. Nancy is to be commended again for her positive attitude and friendly smile. Once again she exemplifies the Fields Auto Group motto: Fields Matters because you Matter!!!😃😃😃😃😃😃
Great experience buying my new 530e with Mohammed Jaber. - scottip64
My experience from start to finish was first class and the BMW team did everything they could to make my afternoon easy and painless. Mohammed (my sales representative) was amazing, knowledgeable, and Sox easy going. Mo made my day flawless!
Great service and free rides! - Jedi
Josh Janz is my favorite service advisor the others are great, but Janz really stands out and responds quickly to emails and texts. Thank you
Simply an amazing experience - AMGNortheast
I found the car I wanted on cars.com. It was a sunset orange m2 competition. I filled out the contact portion to inquire about the car. I was then contacted by Frank and the team at Melbourne BMW. To sum up my experience it was simply delightful. I flew out to pick up the car and they picked me up at the airport an hour away! Once at the dealer it was quick and smooth and everyone was so welcoming. Dustin the genius, Lindsey, Frank in sales and Mike in finance all came together for a flawless experience.
Cutthroat Dealer - matthewb...
If you plan on purchasing a BMW don't waste your time here and go to Coggin BMW Ft. Pierce. I planned on purchasing a used I3 and put a 2K deposit down because I was out of town. I was planning on picking it up just two days from when I put the deposit down. I received a call the day before I was going to pickup my car, and was told that they sold it to another person. I then asked for a refund of my deposit and they hung up on me!!! I have never had, such a terrible experience at a car dealer. I even signed a contract it's as if they sold an already sold car. My salesman told me the manger made this decision. I've got to wonder if his prior job was at a cutthroat used car dealer. Or if this entire establishment is run like one.