Great experience - ZORIF1985
As soon as I walked in the door I was greeted and helped immediately. Left the dealer that day satisfied and in my new 2019 equinox. Great service and attentive staff.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Andre is a true professional. - rsmyth1635
This is now the 4th vehicle I have bought from Andre, and the 8th my family has all together. We have been going to Orange Buick for 30 years.Andre makes the process so stress free and easy. There are no games or hidden agendas. Andre gives you a straight, fair price and any pertinent information needed to put you at ease. I will continue to buy every other car from Andre going forward and would recommend him to anyone.
Sales & Leasing
Sales & Leasing Consultant
Great Customer Buying Experience. - Mary Holloway
Todd Cales and Rick Compton were Awesome to work with in purchasing the new Buick Encore and trading in our Cadillac SRX.
I will not waste any time searching for our next vehicle considering the fact that by luck I found such an Awesome dealership as Smith Buick and its staff like Todd and Daniel that made the car buying experience very pleasant instead of frustrating like almost all other dealerships do and I intend to refer everyone that I know to definitely take the drive to Smith Buick for their next vehicle purchase and not to waste their valuable time with other dealerships.
To everyone at Smith Buick, Awesome job and keep up the great work because all of you really know what true customer service is and that is what makes a great business stand out above all the rest.
Before I forget, in closing, JR in the service department was also very professional and helpful in taking my call when the sales staff were all in a morning sales meeting and relaying my information to the sales staff to contact me back. Thanks for your courtesy and professionalism JR.
Best Place to purchase a new Chevy Car or Truck - Hivelocitie
Fair, Honest, Helpful and a genuine pleasure to deal with. What more could you ask for. The sales management team are also very helpful. Good Outfit.
Great day at Kaiser! - GlamGram
Four years ago we bought our Verano with the help of Roy Day. He has kept up with me every year at my birthday and when it was time to buy again I sought him out for his help. He is friendly and very helpful.
Doug was also very helpful and made it painless to sign a contract for my new car.
Professional and human - Jackie
We were not expecting to purchase a vehicle but the fast, efficient, and courteous service from Matt made the situation even better. He was human and not pushy! Was considerate and understanding of time we had to complete the transaction. He understood the situation and made sure we had a good vehicle for my son! Thank you for everything!
Outstanding Salesman and Dealership - Patricia Harris Mynatt
We have purchased/leased 4 GMC Acadia's from Danny Len (salesman Greg) and have nothing but outstanding praises for this salesman, dealership cooperation and service. Will probably buy again within the next year through this same salesman and at Danny Len.
You don’t get your money back - kathyl
My husband and I visited this dealership on Monday morning, June 11. We were ready to buy a car as we had done our homework. The salesman said they did not have the car on premise (2018 MDX Advance) but could locate one at another dealership. We reached an agreement based upon them locating the vehicle. I was asked to make a $500 deposit which would be returned if they were not able to locate a vehicle. They had until the end of the day, Thursday June 14. They were to keep me informed throughout the process. I did not hear from them so on Tuesday evening I called. The salesman said they think they located one - I reiterated the deadline. I heard nothing except for a text to my husband asking if we would take a AWD instead of FWD. I was buying the car but he texted him. I said no. I heard nothing again so on Thursday I called. The salesman said they would not be able to locate the car. I asked when my deposit would be returned to me and he said by 5:00 pm and would email my receipt. I also said that we would buy a 2019 when they came in since it was obvious there were no 2018 and keep me posted. Nothing was done and I called the Sales Manager Friday afternoon. After explaining it all over again he said he would return the deposit and text me when completed. It is Saturday night and still no deposit returned. This is the worst service ever. Don’t trust your money with Fountain Acura in Orlando.
Excellent service with attention to detail by Bill Wilson. - jackbequik
Called on a Friday morning with a leaking water pump on my 2006 Escalade. My wife and I had a 1200 mile road trip scheduled for Monday.. I was all ready and set to roll by Saturday at 3:00 p.m. When you factor in a 6 hour delay by AAA to get my car there at 4:45 p.m. on Friday....definitely an incredible service department. Thank you Bill.
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Not such a straight deal - Oviedo Buyer
I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra.
I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much.
When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. .
If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation.
I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles.
They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.
Carl Black Chevrolet Buick GMC
Orange Buick GMC