Great experience!! Second truck I've purchased from Kaise - Robert Trevor
Because it's a great place to do business
Roy day great to work with and did a fantastic job 👍👍👍👍🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸. This is the second truck I've purchased from Kaise Buick and Roy Day as a sales man. Great job guys. Thanks
Terrific experience as always. - mike124
The only dealership I will ever deal with... Simply the best. Nothing else to say. Why would anyone go anywhere else? From Management to sales to service and all other departments-Top Notch people and a pleasure to deal with. Not only great business people but just great people. Thank you Raj, Karen and all others! :)
First Class Dealer - GMC Joe
I have purchased four GMC trucks from this dealer and each in each transaction, from the initial contact with sales, finance and finally service the experience has been outstanding. This is a "no pressure" no added cost dealer that can be trusted. The service department is very knowledgeable and professional. The service managers are very experienced and take care to explain each service in as much detail as necessary. I recommend them over any of the mega dealers I've dealt with in the past.
Top Reviewed Specialists At This Dealership
Best Place to purchase a new Chevy Car or Truck - Hivelocitie
Fair, Honest, Helpful and a genuine pleasure to deal with. What more could you ask for. The sales management team are also very helpful. Good Outfit.
Thorough, understood my concerns and spoke frankly. - Past tense
Sales person had worked with me previously on my last purchase. Up front, straight to the point and heard what I had to say. A good relationship made for a smooth close on the deal. No BS makes it easy to work together.
Three months to fix a warranty issue and still not fixed - Bob Nowlin
WORST EXPERIENCE EVER AT A GMC DEALER.
On November 1st I exited my car and opened the back door while closing the front door. To my surprise, the side trim on the back door collided with the front door, peeling back the chrome strip on the back door. I immediately called the Carl Black dealership to make an appointment to have someone look at the issue. On November 2nd I visited the dealership and met with Khari Young. He and the Service manager, Jimmy Wilson, looked at the car and agreed that it was a warranty issue and they would order the door trim parts, and call me once they were ready for installation. On closer inspection of the car, it was noted that the trim on the passenger side was defective and would need to also be replaced. Mr. Wilson said the parts would be ordered immediately, and sent to the paint shop for painting. It should be no more than a couple of weeks.
On November 16th I called Khari Young to inquire about the status. I was told the parts were received and sent out for painting, and then discovered to be the wrong parts. I again was told that the correct parts were ordered and it should be only a couple of weeks for delivery and painting. At that time I also followed up with an email to Khari confirming our conversation.
On the week before Christmas, around Dec. 22nd, I received phone mail from Khari advising that the parts were in and painted. I called Khari and advised that since it was near the holidays It would be after the new year before we could get the car in for the repair.
On Jan 10th I took the car in for repair. To my surprise only the trim for the driver’s side had been ordered. To say I was somewhat frustrated would be an understatement. I was again reassured by Mr. Wilson that the missing parts would be ordered and I would receive a call to bring the car in.
On February 5th, I took the car in for repair. I was told it should be ready in a couple of days. On Feb. 8th I received a call from Khari Young that the car would be ready by next day.
On Friday morning, Feb. 9th, I received a call advising that the car would be ready later that day and I would be called when it was to be picked up. At around 2 pm I called the dealership and was told the car was ready. When I went to pick up the car, the repair on the driver’s side had been repaired, but I questioned if the passenger side had been repaired since it looked exactly like it did when I brought the car in on February 5th. I was assured that the passenger trim had been replaced.
On the following day my wife was out shopping and as she placed some purchases in the back seat she found the newly painted trim for the passenger side laying on the floor. Obviously, I had been misinformed by the dealership. It was now over 3 months and I still didn't have a complete repair of the issue.
Since that time I have emailed the general manager of the dealership and have not received a response. I was also sent a survey in which I detailed my experience and also have not received a response.
I expect better treatment from GMC.
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Truck purchase - Kg4ite
I was looking to get a new truck, went through USAA car buying program and they sent several dealerships after looking at several, I elected to use Ron Norris they were the only one who had anything close to what I was looking for. When I went there I looked at several trucks on the lot but couldn’t find “my truck” so they went to another dealer and got it, and they beat the USAA deal, then they brought the truck up to their dealership detailed it then drove the truck out to Oviedo to my house.
Great service !
Fantastic experience - Dealerreview1
Your salesperson, John, was fantastic. He made the process very easy!!! I will absolutely do business with this dealership again in 39 months at the end of my lease!
Not such a straight deal - Oviedo Buyer
I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra.
I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much.
When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. .
If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation.
I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles.
They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.
Stay away! - Unhappy camper
Plenty of other dealers in this area.
Sales guy ok, "manager" has zero people skills.
Go somewhere else, you will be glad you did. Very glad.