Great job Jenkins - lmsapsin
I went in for a flat tire and oil change and was taken care of but thanks to Jamie Fielding and Guy Rodas got a new car thanks for having a great team.
Top Reviewed Specialists At This Dealership
Sales and Leasing Specialist
Sales & Lease Consultant
Purchase 2019 Kia Niro PHEV - KoalaSue
I dealt with Jim Jones, salesperson. He was very knowledgeable of this vehicle. I would recommend him and the dealership. This is the second Niro I have purchased from Daytona Kia.
Sales Professional Kia
Purchasing a different Kia - Kathy
Had an excellent experience with Dave Williams . He was not pushy and wanted me in a car he thought I would be happy with. Went the extra mile with me when I accidently forgot I was picking up my new low mile Kia Sportage the next day and filled the tank up on the one I was trading in and he filled up the new one for me. Nice gentleman to work with.
Certified Premium Specialist
Customer Service - famy
The time and attention given to us was the best, by, all staff members.
We did not have any complaints at all while in your facility.
Best of the best, hands down! - Perfect1JC
Tiger was very thorough in his explanations. Wait time was acceptable. This dealership provided a complementary wash for the car. nice feature. I will continue to go to this Service department, time and time again. These guys always do their best to take care of me. If prices could be lowered some I think everyone that comes here would be even happier!
Good experience - Alberto
The agent Mr Pedro Sotolongo is very good seller and is very kind, respectful and he shows good knowledge about the Kia cars, the people in general is very nice.
Shady Kia Dealership, Buyers Beware - GeorgiyandEmily
On October 14, 2018 I arrived at the dealership and greeted by David Morey. I explained to David that my mother was trying to purchase a Kia Optima we found online. David quickly pulled up the listing and we went on a test drive around the block. The vehicle during the test drive didn't exhibit any problems, but we didn't drive the vehicle that rough.
After test driving the vehicle David crunched numbers with us and after taxes and Dealer Fees, the price went from $7,999 to just over $11,000. I explained to David that this was too much considering the fact that the vehicle was used with just over 84,000 miles on it. I tried to talk down and eliminate the "Dealer Fees". David explained that the vehicle is still fairly new and it comes with a 100,000 mile warranty. In addition to that David explained that the reason why the vehicle has dealer fees attached to the overall cost is because they mounted new tires and gave the vehicle a certified pre-owned inspection. David was very adamant that the vehicle was mechanically sound.
David insisted that "Dealer Fees" cannot be taken off due to a state law. He did cut the cost of the vehicle to $9,500. David brought Corey Clough to help close the deal.
After hearing David out we weren't entirely sold right away and went to a few other dealerships. A few hours later we went back to Orlando Kia North and spoke to David. David was tied up with a customer and we spoke to Corey again. I asked Corey if we can talk down on price anymore. The final price we got to was $9,263, we purchased the vehicle.
1. Roughly a few weeks later we drove back to the dealership to pick up our Vehicle Registration. On the way back home we were trying to pass a vehicle on the interstate and I pressed on the gas, as soon as I pressed on the gas I hear a loud rattling sound and the car was struggling to pick up speed. This almost sounded like transmission was giving out. The drive home was fine and the car didn't have that problem after that particular situation.
2. On 12/01/18 after the first incident we noticed the vehicle didn't want to start right away. Sounded like starter issues to me. To make matters worse that night the A/C stopped blowing cold air. So we took it out for a drive around the block. It had seemed as if the problem had gotten worse. The car not only would not pick up speed, but it was smoking slightly from the exhaust pipes and you can smell a strong burning odor.
Immediately after seeing this I called Orlando Kia North and spoke to Mohammed the Sales Manager. I explained the situation, Mohammed seemed like he couldn't care less. I explained that I want to bring the vehicle in as soon as possible and that we purchased it recently. Mohammed and I coordinated a date for Tuesday.
Brought it in Tuesday and a bunch more issues transpired with service and warranty. I called Kia Corporate and filed a complaint. Ever since this Orlando Kia has failed to return any phone calls. I just got rid of the vehicle yesterday after 53 days of owning it. I was lied about a warranty and condition of the vehicle. Please do yourself a favor and don’t purchase a vehicle from this bad business.
A Very Pleasant Purchase and Experience - 706reedo
Getting a new car is a quite a task but thanks to Devon and everyone at Orlando Kia West, it was an easy experience. Leaving the dealership with a new car that I really love is a great feeling and I would recommend anyone looking for a new car to look into a new Kia.
Worst service department I have ever felt with - Onereaction
This is the worst service department that I have ever delt with. I wish I can go back in time and undo this experience, because they have stolen time and money from me in which I will never get back.
My car was brought (driven) in for service they showed me a belt that I cannot say if it is or is not mine. As a believing consumer I took them at there word, but that is where it all went wrong. They kept my car 3 days past the time it was to be returned and never provided me with a loaner vehicle. The manager who was to fix the problem (Joe) left for the day with out calling, I had to call back 6hrs later to hear from another manager named Oscar that the car is ready. They told me that the recalls has been fix yet the engine is still knocking, very much in fearing to drive the car.
DO NOT USE THIS DEALERSHIP OR SERVICE DEPT
Great customer service. - Terri
My low tire sensor was on my Kia Forte yesterday. I called AAA and long story short was not happy with the service they provided. When I got back into my car the sensor were on again. I went to Kia to see if they could help me. And of course they did. I had the nicest Service Advisor Noah Roman. He drove my car into service and within a very short waiting time they had checked the air pressure in all my tires. I really appreciated his take charge attitude and told me that anytime I had any questions, to please come back and they will take care of my vehicle needs. Great service Noah thank you again. Deland Service Kia rocks!
Service Advisor Kia
Service Porter Kia
Jenkins Kia of Ocala