after lease auto purchase - my benz
Your dealership does everything right in how they interact with customers. The customer lounge area is well stocked with snacks, very clean and a welcome, comfortable retreat while waiting.
I won't be back - David
Made an appointment to have my GLC serviced. The car indicated A2 service required . When I made the appointment I said I would wait for the service and was told 2 hours. When I arrived the service person said that I did not need A2 but instead B1 and the wait would be 5 hours, the cost would be $1400.00 and they had some more suggestions. I really felt like I was getting ripped off and told them to simply do an oil change. 2.5 hours later the car was done but they did not reset the service indicator which would come on every time I start the car. I ask for the reset and was first told that it was Mercedes Benz policy not to reset.Only after I really got in the guys face did he agree to reset the indicator. I will never go back there for service again. I believe that they push to upsell and actually are quite arrogant.
Service and customer lounge is not good - Maximilliam2002
They said VIP nothing special lounge is ugly and don’t have nothing to seat and wait and service for your car not good and car wash they close early my first Benz bought from winter park and very happy and second Benz bought from south orlando and not happy.
Service Department - Mad As xxxx
On October 24, I telephoned the service department to schedule a windshield replacement for an S450 and was informed that November 1 was the first date that was available, in order for me to receive a courtesy car. I made the appointment believing that an efficient dealership would order the windshield for the work. I arrived at the dealership at 9 am on November 1 and was given the keys to an GLC300 courtesy car.
On November 3, I called to determine if the new windshield had been placed in my vehicle and was informed not yet.
On November 7, at 3:30 pm, I received a call from Mira in the service department stating that Service Advisor Michael Shattuck had told her they could install the windshield on NOVEMBER 19. I immediately inquired 1) why the delay?; 2) why was I told to bring in my vehicle on November 1, if they did NOT INTEND to perform the service until November 19?
In speaking with Mr. Shattuck, I asked what was the delay and he reported they just received the windshield on November 6. I informed Mr. Shattuck that Mercedes has a parts warehouse next to the Jacksonville airport and a windshield should have been delivered at least the day (Nov. 1) I dropped off my vehicle. Why the delay in securing the windshield?
More importantly, if they received the windshield on November 6, why was it going to take until November 19 to install? Does anyone else see a POOR scheduling of work within the service department?
Mercedes advertises "The Best or Nothing." This dealership is the referenced NOTHING--utilize at your own risk.
Morons - Todd J
Morons broke dash and scratched paint took 7 visits 3mths ....went in for airbag recal i wad treated not very nicely. Not a sorryor goodbye