Good service - Kleber Pomarico
Antonio helped me with all process for the purchase of my new Mercedes Benz! Good Salesperson. I recommended. Thank you for all ds dsdne sds
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Fantastic experience buying used - Jpb94
TL and the team provided exceptional service when I was buying a used Mercedes. They were very accommodating and made the process simple and easy. From accommodating my service request to providing a loaner vehicle while the service was being performed, I was impressed and completely satisfied.
Oren was excellent! - Miller1046
We recently moved to Daytona Beach and the lease on my SLK was getting close to ending. I needed to find a Florida Mercedes-Benz dealership and after looking at other reviews I decided on Mercedes-Benz of North Orlando and I am very glad that I did. Everyone at the dealership was friendly, professional, and helpful. I worked with Oren on turning in my current Mercedes for the new SLC. Oren was excellent to work with and made everything so easy. They did not have the exact color combination that I wanted so Oren searched other dealerships and found it! It only took three days to get it and I drove home in my new beautiful SLC. I will definitely be returning to Oren and Mercedes-Benz of North Orlando when I am ready for my next Mercedes.
Left my car with an airbag that could deploy at any moment - egomes
My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads.
Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react.
Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction.
How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified.
Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the driver's seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario.
This is why I towed my car back home and refused to drive it.
Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive.
Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet, saw his office empty, & I was told he left for the day.
On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando
Excellent Experience Buying a New Car! - Rob-Viera
Buying a car, in my experience, is nearly as unpleasant as a visit to the dentist. My wife and I visited MB of Melbourne on a Friday afternoon and, less than three hours later, had purchased our first Mercedes, a new GLC300 (which we left overnight to have some extras added). Michael Glosque was our salesman - polite, extremely knowledgeable, patient and a great sense of humor. The process actually was fun! Mike turned us over to Gus Becce to work out financial details, and this too was painless; Gus was professional and very entertaining. When we visited MB of Melbourne the next day to pick up the car, Mike spent 90 minutes with us, going over the car and orienting us to its many features and the overall MB of Melbourne facilities. We were very, very pleased with the entire process. Kudos to MB of Melbourne!