wonderful experience - SHELLYMCCARTHY
Dane was welcoming and very nice to work with while buying our Q-5
From the beginning a sense of trust and honesty was established
Highly recommend Audi Devon dealership
Top Reviewed Specialists At This Dealership
Well worth my time. - Vasil12
Bo and Audi of Allentown provided great customer service and were willing to work with us. Would recommend friends and family, who are looking to drive an Audi.
Audi Brand Specialist- 2017 Certified
Audi Brand Specialist
New GTI! - vazsteven
I was referred to Oscar through a friend from work to purchase a new car and I couldn't have been any happier with the service. Even with a short notice, Oscar made time out of his busy Saturday to help find the right car for me. He explained all of the different options available with the vehicle I had in mind and made the car buying experience extremely painless. I was able to walk into the dealership and in that same day walk out with a great deal on a 2018 Volkswagen GTI. Oscar is a very knowledgeable salesman and I would recommend him to anyone looking to buy any Volkswagen due to his passion and expertise of Volkswagen's.
Master Certified Sales Consultant
VW Brand Specialist
very Professional and friendly customer service. - fatemeh
i had a nice experience in this dealer ship very professional and excellent service. Very friendly customer service . Very helpful and understanding and good communication .
Fast and Easy - RudyJunior
My experience here was with Miguel Mejias and Daniel Peters both did a great job of finding exactly what I wanted and needed while also making the process fast and easy! I would definitely recommend Atlantic and I would definitely be a return customer!
Internet Sales Consultant
Excellent experience - CMoore
From the initial contact I made with Jackie Savastano she was very professional, proficient and knowledgeable on the vehicle I was interested in purchasing. Even coming from out of state the quick turnaround time was excellent. Carl Aloi, the business manager, was also very thorough with the finances and paperwork. Overall, an excellent experience.
Audi Brand Ambassador
Audi Brand Specialist
Never better customer service! - elizabethcolucci
Emilie Rhodes and the entire team at Audi Wilmington were so nice and accomidating. I couldn't be more happy with my choice to lease through them. I had a 16m. remaining lease on my Chevy Cruze. They were the only lux. dealership even willing to work with us! The vehical speaks for itself. Futeristic, safe, safisticated, luxgerious, comfortbale and much more. The entire process of changing leases was streamline. Emilie was detail oriented, professional, caring, funny and extremely knowledgable. I feel lucky to be part of the Audi family!
Researched cars online first and just finalized deal with de - Pinkcarbuyer
We looked for vehicles online first before even going to a dealership to look at the cars. We found cars that met the majority of our requirements (type, size, mileage, price) and then went to look at and talk about the cars. This is going to be our sinks first car and we wanted something solid and safe for him. Brendan Lamy, at VW Reading was really easy to work with. He went over the features of the vehicles, the ratings of the vehicles and then got us a price that we were comfortable with. Financing through the dealership was easy.
2018 Audi A4 Lease - Kursty
This is my second purchase from the group and another huge shout out to the managers at Audi Wynnewood - Thanks to Tarik Shapli, Shaun Issac and Suzannah Sarkahian for helping make this purchase as smooth and easy as could be. They truly went above and beyond to help make the best deal possible. We also couldn't have asked for a better salesperson in Matt Kwatyra, and Jason Bufka in finance made the entire process so convenient. Also, thanks again to Zach Lebbing who had everything ready to roll as soon as we got there. You guys rock!
Terrible Service- 0 stars - Disappointed
TERRIBLE SERVICE!! 0 STARS deserved and on top of poor service our Q7 brakes need replaced after 22k miles. We have had 6 Audis (4 A4 and 2 Q7) and never experienced such poor service. During the last 5 services on our 2 current Audi's we have had the wrong parts ordered, showed up 2x to pick up our vehicle only to be told it was not ready, had to call the service department multiple times for updates with no follow up and been told they did not know the status of the vehicle during service, appalling! If you buy an Audi there are better service options than Audi of West Chester.
Additionally, our 2 1/2 yr old Q7 22k needs brakes and tires after 22k miles!! Contacted the GM to discuss and after and our initial conversation....you guessed it....NO FOLLOW UP after 5 messages. Employees truly follow leadership. We were told this is how the vehicle is engineered, BEWARE!
Fabolous attention to detail... I loved buying the Q7 here - Josh McC
We just purchased a Q7 and had a great experience. We could not be more impressed with the Team at Audi Turnersville. We loved your attention to detail and passion for service. We will be back!
Audi Owners Do Not Matter - Pamela Russell
Where do I begin.......
DAY 1) WEDNESDAY, JUNE 27TH, DROP OFF: I called weeks in advance for my cars routine maintenance. I arrived on Wednesday, June 27th at 9:50 AM, for my 10am booked time. I signed in with Mike to pick up my courtesy vehicle per extra warranty when I purchased my AUDI TT . While checking-in Mike informs me that it will be ready the next day. I was surprised because I was not told this was going to be a 24 hour visit when I called to book the appointment, but I came to terms with this and did not get my blood pressure up. I live 25 miles away from this dealership. Everyone knows that this can mean 25 miles of cake walk or 25 miles of nightmare BUT, 100 miles driven just to get my car serviced, not so thrilled. This dealerships reviews looked good on the surface and that is why I chose Willow Grove Audi.
DAY 2) THURSDAY- First pick-up date given: A call from Mike letting me know my car would be ready until Friday and they were "very overwhelmed in the department with a back log of cars". We had company coming into town and I was unable to work with the 29th due to traveling to the Philadelphia airport in the morning and then late afternoon. Mike and I agreed Monday July 2nd would work. He made it very clear it would be ready and waiting for me Monday and thanked me for understanding their "overwhelmed" state.
DAY 3) FRIDAY- June 29TH: I called to get a clear time for me to pick up my car Monday. Mike was not in, so I left a message. I had realized I needed to drive back to the airport Monday the 2nd of July and wanted to work my pick up in while I was on that side of the highway near Willow Grove Audi. It would be a shorter distance and work well. I called early that Friday and DID NOT GET ANY RESPONSE BACK!
DAY 4) SATURDAY: NOTHING FROM WILLOW GROVE AUDI
DAY 5) SUNDAY: DEALERSHIP CLOSED, SO NOTHING FROM WILLOW GROVE AUDI.
DAY 6) MONDAY, Second pick up date: I travelled to the airport and back home, due to not hearing anything from Mike. I called Willow Grove Audi to see what time I could get my car. Mike was not in so I talked with Cory. HE INFORMED ME MY CAR WAS STILL IN THE PARKING LOT WAITING TO BE WORKED ON. This was 12:45pm JULY 2nd and my car had not been touched in 6 days. I was not pleased and asked to speak to the Manager at Willow Grove Audi. Cory offered me his Assistant Manager of the Service Department. I made it clear that would not cut it and the Manager of Willow Grove Audi was who I expected to talk to. I talked with a gentleman by the name of "Ray" that portrayed himself to be just that. I told him all of the above written. He mentioned they were building a new Audi Dealership in Fort Washington and moving there. They are extremely overwhelmed and can not handle what they have well. I didn't need to know all this. Raymond offered me a FULL DETAIL COUPON WITH NO EXPIRATION DATE in compensation for the horrible service. He would email it to me and my car would be ready for pick-up Tuesday. I was so frustrated, but NEVER once did I treat these people disrespectfully.
Day 7) TUESDAY, JULY 3RD Third pick up date: Noon came and went, then the calI came early afternoon and I was notified my car was ready for pickup so I left right away. I arrived at 2:30pm and Mike apologized for not getting back to me the past Friday, 5 days ago. He confirmed that Ray, whom I was led to believe was the Manager of Willow Grove Audi, was emailing me my detailing coupon. I paid what I owed and left without much being said 7 FULL DAYS AFTER I LEFT MY CAR THERE FOR A STANDARD SERVICE. I checked my email when I arrived home, but no coupon or email from Raymond.
DAY 8) WEDNESDAY, JULY 4TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 9) THURSDAY, JULY 5TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 10) FRIDAY, JULY 6TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 11) SATURDAY, JULY 7TH: My husband and I wrote and email to the true Manager of Willow Grove Audi, Ben Mears and included Mike from the Service Department making sure the Management at Willow Grove Audi understood what their clients were going through.
DAY 12) SUNDAY JULY 8TH: DEALERSHIP CLOSED, SO NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 13) MONDAY JULY 9TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 14) TUESDAY JULY 10TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 15) WEDNESDAY JULY 11TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 16) TODAY, I WRITE THIS REVIEW SO AUDI OWNERS CAN BE MORE INFORMED OF HOW WILLOW GROVE AUDI IS TRULY RUN AND HOW YOU COULD BE TREATED.
Princeton Audi Volkswagen
Director of Pre Owned Sales
New Vehicle Sales Manager