New tires were needed - sassa
My questions were answered to my satisfaction. The staff was helpful and friendly and accomodating. The price was as expected. My car was well cared for and clean.
Top Reviewed Specialists At This Dealership
Terrific Buying Experience - Jrs
Trading in a car and purchasing a new one can often require extreme fortitude. By comparison, my recent experience with Michelle Sabine and the Audi Princeton team was as pleasant as it was straightforward from the initial discussion through the tutorial upon vehicle pick-up. I highly recommend the group.
Master Certified Sales Consultant
Audi Brand Specialist
Audi Maestro Of Technology
New car purchase - dar528i
Great service and personal attention to the details made the car buying experience fun. Nolan is organized and Anthony Vecera is a genuine sales representative.
Certified Audi Brand Specialist- 2015, 2016, 2017 & 2018
Finance the way it should be - RWilson82
I have had the pleasure of working with Jenna on numerous occasions and I can say that she has always been the most professional yet down to earth person you could ever work with. She took the time to explain everything to me each time and made sure I was getting the best deal. I make it a point now to always make sure she is doing the finance part of my deals so I know I don't have to worry about everything. She gets me in and out quickly with exactly what I came in for.
Went above and beyond to help - VolhaSta
Just wanted to say thank you from the bottom of my heart to Keith Richman and Bill Haines for all your help. Those guys went above and beyond to help me and my husband during our car sale. And I cant express how grateful I am to Keith for having so much heart and patience while dealing with us.
Thank you again!!!!
Internet Sales Consultant
Great experience - Torrane
We worked specifically with Marc Blank and had a very pleasant experience. He is professional, thorough, and even checked in with us after the sale to see if we had any questions. Would recommend the dealership and Marc specifically.
Audi Brand Ambassador
Audi Brand Specialist
Audi Wilmington is the place to buy a car !!! - Clapphands
I just purchased my second car from Wilmington Audi - Cliff Corum, my salesman was great to deal with - answered all of my questions ,found the exact Q5 I was looking for at a good price and even treated me to bbq while I waited to fill out paperwork! He is an asset to your organization!!
Great job - Chris
Raul did a great job. I was probably a pain but he was super! We looked at a few vehicles and he was very honest. Thank you Raul.
Quick emergency visit - Bill
Driving from allentown to the jersey shore the tire light went on. Made a wick stop there even thought we bought the Audi A5 at home. Service said to come right. Drove right into service. Tire pressure was checked and we were on the way. No charge. Nice staff and very nice auto technician.
Terrible Service- 0 stars - Disappointed
TERRIBLE SERVICE!! 0 STARS deserved and on top of poor service our Q7 brakes need replaced after 22k miles. We have had 6 Audis (4 A4 and 2 Q7) and never experienced such poor service. During the last 5 services on our 2 current Audi's we have had the wrong parts ordered, showed up 2x to pick up our vehicle only to be told it was not ready, had to call the service department multiple times for updates with no follow up and been told they did not know the status of the vehicle during service, appalling! If you buy an Audi there are better service options than Audi of West Chester.
Additionally, our 2 1/2 yr old Q7 22k needs brakes and tires after 22k miles!! Contacted the GM to discuss and after and our initial conversation....you guessed it....NO FOLLOW UP after 5 messages. Employees truly follow leadership. We were told this is how the vehicle is engineered, BEWARE!
Horrible Experience! - TDaut99
Beyond annoyed with this dealership. I waited before writing my review but It’s been bothering so much since buying my new 2018 Q7 I have to share my experience.
Before stepping on the lot, I was approved with Audi financial. I wanted to go through Audi because of the *$1,000 loyalty bonus. This dealership also had the exact Q7 I wanted, at the price I wanted too pay. I figured no braininer, I am already a customer and they serice my current Q7 I purchased from them.
Sales rep starts off by putting an application in my face and ask me to fill it out? I told him AGAIN I was already approved with Audi financial and VW credit already pulled my credit. I didn’t want or need my credit pulled again, I am already approvaled and had a confirmation # to pull up my application?!!
He promised me my credit would not be pulled and it’s just to have my info for the file and to find my VW credit app. Within seconds of him leaving, I get an alert on my phone, my credit was pull with Credco?!! xxx! I just said I didn’t want my credit pulled and he didn’t anyway!?!
At this point I should have walked out!
Few mins later he comes back and says ok we have to go through Audi, here is your rate, term payment, sign here. He actually seemed annoyed? I guess they get paid more money using a different finance company other then Audi?!!
Of course I called him out and he swore that Credco was to find my app and wouldn’t hurt my credit? REALLY, do you think i am stupid!!! VW credit and Credco are 2 totally different companys! Again so pissed I didn’t leave!
But I was approved, it was the EXACT car I wanted, the price i wanted to pay and the payment I wanted. I said whatever let’s get this done, so purchased the Q7.
As I am driving home, I realize I didnt get a demo on the car, no one showed me anything and my Audi connect was not even activated?
I had to call Audi connect myself and register everything online. The Audi rep was great! She helped me through everything I needed to set up the car, she was SHOCKED the dealship didn’t do any of these things for me?!
I live out of state (30 miles from the dealership) and was only given a 30 temp tag. I told them I would go to the DMV the next day to get the paperwork so my title and registration could be competed.
I purchased on 10/23/18 and I returned to the dealership 2 days later 10/25 with all the paperwork they needed to submit to complete my title work. **I didn’t have to do this**
I was just trying to make it quick and easy for everyone because I know my state is slow procceing title work and didn’t want my temp tag to expire.
I waited about 2 weeks and no one calls me, about my registration? So I called them and was told it’s all submitted and should be in any day. Another week goes by.... no calls?! So I call back Again, leave 2 voicemails. Then I get a text message from my sales rep telling me I have to go back to the DMV and basically they didn’t submit anything?!
At this point I am furious, I call him and explain I already went to the DMV and they have EVERYTHING they need to complete the tile work! Then he says “O yeah, they are working on it?”
Obviously I was not happy with answer and called back later in the day and asked to speak with someone in the title and registration department. They tell me I better go to the DMV and get another temp tag?!
I told him that’s not an option, they need to drive down and figure it out with the DMV!
I have done more then enough to get this done they need to figure it out!
Of course nothing is DONE! My temp tag expires and after being pulled over twice! I decide to take time off of work, to get the 30 temp tag. DMV asked for a bill of sale that i didn’t have with all of my paperwork? I had to have the dealership fax it over to get my temp tag. I leave the DMV with my 30 temp tag and look at the bill of sale they sent over and realize the ripped me off for my $1,000 loyal bonus!?
Instead of taking the 1k off the price of the car they gave me 1k less for my trade and hid it in the paper work!! xxxx Bags
Addressed Concerns - sllane2008
Working on addressing my concerns. I recently purchased a used car from Audi Willow, I began to have issues and the Pre-0wned Sales Manager did an outreach to me to help with my concerns.
Princeton Audi Volkswagen