Excellent - Newcar
Dmitry was very knowledgeable, friendly and helpful! He is very responsive and accommodating and did everything within his power to get a deal done without being overly pushy.
Top Reviewed Specialists At This Dealership
Long Distance Purchase - sd
Otto's BMW had the car I wanted, a 328xi M Sport CPO, but was I prepared to drive over four hours to see and potentially buy it??
Masood Janali was my contact from Day 1 and assured me that he would take care of me, and that I would love the car.
Being a demanding customer, I decided to put Masood together with his colleagues Don Grande and Bijan Sanei to the test. I am glad that I did as the three of them delivered on all accounts.
Exceptional Experience - Dave T
I purchased my first BMW (340i) last November - and loved it. Was devastated when it was damaged (and totaled) due to a flash flood. When we went to the dealership to pick up personal effects from this vehicle, I wasn't expecting to be able to replace it in the near term. Phil introduced himself while we were wistfully looking around the show room. He quickly engaged Frank and scoured the country for a vehicle that would match the specialized configuration that I had. They were able to locate and quickly deliver. Frank worked to get the economic details to work within our parameters. Picked it up yesterday and enjoyed the drive home.
They worked to create a "differentiating experience" which will lead me to recommend both them and the dealership to friends and family AND to return in the future. The following words come to mind - genuine, knowledgeable, trustworthy, empathetic, professional ...
The check-out process was exactly what I would expect from a luxury brand.
BMW Client Advisor
new lease - doctor j
Clint ,the client advisor did a great job locating the car I wanted.Andrew in finance was very thorough and efficient. Everyone in and outside was very polite and helpful.The whole process of leasing went very quickly.
Just bought my 4th car from Union Park Honda - Missyblue68
I work with Michael McDaniel again. He is retired military and a great guy. It's an easy experience and everyone is so nice! In and out in a few hours.
Honda Assistant Sales Manager
Volvo Cars Sales Manager
Volvo Cars Client Advisor
Happy buying experience! - Rockne55
Recently purchased a 2017 330ix for my wife. Reached out to this dealership from Ohio as they had the car we were looking for. Jay Simon was my sales person, and he couldn’t have been more helpful throughout our buying experience. He got us a great deal with virtually no haggling back and forth, which was nice. Transported the car to Ohio, and my wife is very pleased. Can’t say enough good things about this dealership and Jay. Three years from now when the lease runs out I will be back in touch. Hopefully in our travels we will be able to stop by the dealership some day and introduce ourselves. We highly recommend this dealership.
Jerry & Connie Beltempo
MIKE PRINCE IS AN EXCEPTIONAL SALES PERSON. - Jay
We bought our BMW X3 from West German BMW of Fort Washington and were extremely happy that we had Mr. Mike Prince helping us in the process. The dealership did not have the white color SUV with the options we wanted; in fact no one in a radius of 50 miles any BMW dealership had it. Mike did not pressure us into buying whatever vehicles they had on their lot .Since we insisted on certain options he went out of his way and scoured an area much wider than 50 miles and came up with three different SUVs which had all the options we wanted but not the white color. He was very patient with us and offered to answer our questions about these three SUVs but never pushed us to buy one of these. Finally we decided to go with one of the three and the color that we thought we might like. We are happy with it. At the time of delivery Mike made it a point to spend at least two hours explaining each and every aspect of the options we had selected. He showed extreme patience and explained everything with a smile on his face. At the end we had no more questions left to ask him. And he still told us to call him if we had any more questions. He is such a gentleman of a salesman. I am 78 years old and have lived in this area since 1968 and during that time have bought many cars. Mike is by far the best salesman I have dealt with and will go back to him in a heart beat if my wife decides to buy another BMW. I cannot say the same thing about any other salesman that I had to deal with. He is an asset to the dealership and they should be proud to have him as one of their employees. We certainly wish him the best..
Liars - Vince 114
Been almost 3 weeks n they have not paid my trade in off. I
Had EFT monthly on that car : they automatically with draw the payment. Called n talked to salesman n GM , keep getting the run around.
True asset to BMW - MPDMD
I just wanted to write this about Glenn Falvey and how much I appreciate working with him in purchasing my new M4. I’ve purchased over 10 BMWs over the years and had the best experience working with the team in BMW of T
I’ve worked with Glenn in selecting and purchasing the M4 and his level of professionalism, enthusiasm for both helping clients and knowledge about BMW products is just second to none.
I am also in service business and operate dental practices all over the country and truly appreciate when I come across someone in Glenn’s caliber who go well above and beyond.
He is tremendous and true asset to your team and we all appreciate him very much.
Please let me know how to reach out to Pensky exc team via email so put in our token of appreciation for Glenn and Shawn who worked together to make this deal happen.
Don’t take your car for service - Msv443
This is the second time I’ve taken my car to Thompson for inspection and twice it came back with leaks the first time I found a pick in my car now it’s leaking again.
All of a sudden, I left it on Sunday afternoon and Monday leaks really if your car doesn’t have any repairs they will make some
Service review - Mare
Overall service department was good and Armund was very helpful and informative to my issue.Sales department was also good and informative as to my inquire about a new vehicle
Amazing experience buying our BMW - jaynj
Awesome buying experience from Mt Laurel BMW. I called few other dealers but the price was not competitive and the value my old trade was low. As i was shopping around, I came across Mt Laurel BMW. I entered the trade in information and described my car, within few minutes Sam called and we negotiated the price over phone. The price was too good to be true and we went more than 50 miles to get our car. The car was ready and delivery was quick. Sam also sent a nice car mats. The X3 is awesome and I will always recommend Mt Laurel BMW to our friends and families.
Great Experience... - christycat
Just purchased a 2018 BMW X2 from this dealership and I am thrilled with my new vehicle!!! I highly recommend Alex Portnoff, he was very knowledgeable about the product, professional and attentive. He was also extremely patient, as I was somewhat indecisive on what I wanted. Overall a pleasant experience and I will be back!!!
I bought my car there, but would not buy another one. ... - InstantCarma
I bought my car there, but would not buy another one. The service department has, shall we say, a credibility problem. On 3 different occasions I called to obtain quotes for service work and parts. Each time they quoted me one price, but then tried to charge me a higher price once the work was completed -- even when I had the original quotation from them in writing. Then, they gave me attitude when I actually expected them to honor the prices that they had quoted to me in the first place. BMWs are great cars, but I would never again buy one that was not within BMW's full-maintenance included, bumper-to-bumper warranty period unless I knew a very good non-BMW german car mechanic.
Union Park Honda BMW Buick GMC Volvo Cars Jaguar