Used Infinity QX80 purchase - B1
My wife found a truck online that she liked at Delaware Cadillac. I called and talked to a very nice lady named Susan who put me in touch with my Sales Person Scott Bernard. Scott was professional and down to earth. He worked with me on all the questions and concerns I had on the truck. In the end he worked hard to to make sure we were satisfied with the purchase of our new truck.
Top Reviewed Specialists At This Dealership
Cadillac Sales Associate
EXCELLENT SERVICE DEPARTMENT - pete972
They take great care of me and don't gouge the sh out of me or damage my ATS like Holman did. I would recommend you take the 15-20 minute ride from Burlington County. Trust me, its worth it.
Very friendly and knowledgeable - Happy
I've watched their commercials over and over they are real my salesman Steve McDonald was excellent very helpful and knowledgeable no bull. Michael Fawcett the business manager was excellent with his knowledge of all incentives and they both made the whole experience enjoyable and easy I will recommend them to anyone.
Excellent - Jessiej259
Our salesman, Dan Mindicino, was exceptional. He was very helpful and made buying a vehicle easy, quick and painless. I have owned 4 new vehicles in the last 4 years and this has been the easiest and most rewarding experience from a dealership.
Always take care of you - cookie
I have been going to Scott for years, and they always are friendly and ready to help you. Good Work! thank you scott great employees
Great dealership - Pete
Star gmc is always a friendly and knowledgeable. The sales people are easy to get along with and make your buying experience easy and stress free!
EXCELLENT SHOULD BE SPELLED R-A-Y! - enshann2218
Impressed is an understatement! Our sales representative, Ray Melendez was outstanding! Knowledgeable, pleasant, fun, and honest. Truly a winning personality! He was so patient, took the time to answer all our questions, explained all details of the financing aspects. Listened intently to my many questions, and provided detailed answers. He showed me all the options they had available for the type of SUV I was looking for. He then further categorized them based on mileage, effecienty, safety ratings, and year manufactured. With Ray's help we were able to choose an SUV that fit our suited needs, and had a series of extra perks with a higher trim. We are so appreciative of all of Ray's help! And hope to be able to buy more cares from him in the future!
Dealer registered services to non-owner - LH
Dealer registered OnStar and Sirius XM to my husband who was not the owner of the car. Took 4 phone calls to straighten out the mess. Without ever asking who was going to own the car, all paperwork was prepared in my husband's name, some of which was able to be fixed in the hour before the car was delivered. Makes me wonder what era these people are living in.
. Good Service department - dennisinpalass
Faulkner has a good service department,Brought car in with heat no work great and losing antifreeze,it was fixed for a day and broke again,a service manager is bringing car back in Wendsday to address the issues I have with the car.Car was amazing for a year and a half.but has now been giving me issues but they are trying.
poor customer satisfaction/ rude - mad
very poor satisfaction , sent paperwork for a car that they said would hold until I cam back . Lied never did what they said. and had to spend hours on phone to cancel due to a situation beyond my control, and was hung up on fromthe fiance man and never had cals teturned back to me , even with the sales manager, never tried to kelp get the situation resolved very unhappy
Get a written buyer's order before you go! - Al_L
Do yourself a favor - get a written buyer's order or do not step foot in this place. I negotiated via email and phone for two days with Margrethe. I was comparing her offer to another dealer’s vehicle that didn't have an option I wanted, and after raising my offer with Margrethe received a callback from her stating the out-the-door price is agreed to and to come on down to pick up my new Jeep. She seemed genuine and up front, so I drove an hour without that buyers order I usually require. I was greeted by Lenny, asked for (and briefly saw) Margrethe, but ended up sitting down with Lenny. Lenny was great, started the paperwork, took my cashier's check, trade in registration, and when asked to verify pricing before he walked away with my check he sent in the sales manager - I have a feeling Lenny had an idea of what was about to happen, because he didn't make eye contact with me at all after he pulled in the sales manager. The sales manager came in with a single number on a piece of paper and said after trade and down payment, this is your balance. The balance was 3k higher than it should have been based on the agreed upon price, and he fumbled through a story about how Margethe left for the night and some other manager must have worked with her on the pricing who wasn’t in today (we negotiated and agreed to a price today). I asked for him to walk me through his math so I could locate his mistake and was presented with an 8x11 sheet of paper with the smallest numbers you could imagine in a 3x5 area. He was increasingly unpleasant as I asked him to step through his process to arrive at the balance owed, and he became combative when I asked for my cashiers check, trade-in registration, and keys so I could leave. Don't waste your time here unless you have a written buyer's order *prior* to visiting the dealership. I invite Debbie Novick to reach out to me and will update my review should I hear from her.
Scammers beware of your bill - dennisinpalass
I brought my car in to have a wheel installed.I had a 1pm appointment and car was done until,3:15 pm.It takes about 15 minutes to install a wheel..I wasn't even mad about that because shops get busy.I was quoted $40 dollars plus tax,which I agreed to.Even though other places are 15-25 dollars,but I wanted to keep it dealer serviced.My family has bought multiple cars there.Never again though.Dave my Sevice adviser comes and tells me they had to charge an extra $12.95 for a valve stem.He said they can't switch them over.I had wheels replaced on three cars and Goodyear,Reedman,and Ntb all just transferred the stem over.I said nicely that I was quoted $40 and hats what I'm paying.He said ok,then I go to pay and I see a$4.95 shop fee.I said what's this.He said it's a fee for use of the wheel machine.Geez how crooked can u get?I refused and said that's what the labor is for.The work itself was excellent,but the Service people are crooked.They try and up their commission anyway they can.I would never use them again and it's sad bough many parts and stuff over the years.My family is done with this dealership!
Can't change oil ,lies to customers - dennisinpalass
Hello, I took my brothers 2018 Cadillac CT-6 in to have its oil change done since they kept calling.
I took the car in which had a full level of oil and good tire pressures.When getting in the car the front tires were supposed to have 30 psi and they had 38,the rear should have 32 and they had 41 and 42.I didn't think anything it's easy to correct.I got home corrected the pressures and my brother checked the oil,the oil wouldn't even register on the dipstick.I had to go get two Qts of Mobil one which is compatible to Dexos 1.It took 1.25 Qts of oil to bring it to full.
They charged for six Qts and charged Gm for a tire rotation that wasn't done because car only had 600 miles.Very sad when you can do a simple oil service.Now to my 2016 ATS which I had in for an oil leak.They told be that it was oil from an old repair, they topped the oil off and tried to send me on my way.I complained to the service manager Dave and he reluctantly told them to clean it and put dye in it,that day he was rude and ignorant.When checking my brothers car I made another appointment to get the leak checked again as dye could be seen in the turbo, the frame and bump stop.I also got notice from Onstar about code for the aIt intake.Dave told me there were no codes.he lied Onstar told me the code.He also claimed the bright green dye in the I turbo was just what aluminum looks like from condensation,well adage I'm not an idiot ai know that the whole motor is aluminum, if that was true the whole motor would look like the hulk.He also told m brother they took the timing cover off twice today.
How did they do that when that job takes all day has to sit .24 hrs for the sealant to cure, antifreeze and oil has to be drained and a list of parts are involved of which none were listed.Dont go here if you like your car.Cars are complicated but when the Service a manager Dave does nothing but lie and try to talk fast and thinks people are stupid.Why lie adage when Onstar has the codes and these times can be checked easy, 3 Caddy dealers were called and laughed when I told them that Coleman removed and revealed a timing cover twice in two hours.Coleman lost a customer me and my brother,not because they can't fix it, it's because Dave has done nothing but lie to us and try to make things up.Guess what people are knowledgable.Its sad because they have a great sales team.
They don't care - Kurt Weismuller
Armen Cadillac did nothing to help me with a drane problem that flooded our srx on our vacation to we had pumper to pumper coverage and they said it was a act of God! Sorry rain isn't a act of God I want everyone to know they don't care and I'm going to let all my family and friends that they suck!
Tim took care of my moms car CTS very quickly very... - mike cauto
Tim took care of my moms car CTS very quickly very accomadating. call back the next day to make sure all was ok.He assisted in the sale explained all the options. Good Job
Roberts Auto Mall misrepresented the vehicle they... - dissatisfied_customer
Roberts Auto Mall misrepresented the vehicle they advertised, stating it had equipment it did not and not performing required scheduled maintenance prior to offering the vehicle for sale.
They also undervalued my trade by 20%+ (per 3 independent sites — KBB, NADA, and Edmunds). In fact, they offered below wholesale value for my trade.
When both of these less-than-honest polices were brought to their attention, they refused to acknowledge them or adjust their vehicle price, even when I offered to meet them halfway.
In short, Roberts Auto Mall was imposible to deal with, treated me like a "mark", and did nothing to earn my business. If this is how they behave prior to putting pen to paper, I shudder to think what the process must be like inside the sales/finance office.
Roberts Auto Mall acts as if they don't want your business, and thus I would advise against giving it to them.