Top tier service - RangeRover123
I’ve purchased a few cars from Land Rover Princeton, specifically working with Alex in sales, Jorge and Rich in management. All three were professional and provided me with exceptional service. I would highly recommend you work with them for your next Land Rover purchase as they will take good care of you!
Top Reviewed Specialists At This Dealership
Very helpful staff - MINDER.YUSUF
My car was recently repaired. During the body work, I lost both insurance card and registration. Your staff patiently helped me to secure additional documents that allowed me get my car inspected.
Bought a new vechicle and I had a good experience - Don
I bought a new vehicle at Willow Grove and I had a good experience. Bill Marshall was very helpful, great communicator, no nonsense , direct and to the point. Kimberly Dane did the financial work and all the paper work, which was executed properly with no issues.
Bob Nicholls followed through on insuring that , I was familiar with all of the features of the car, specifically the electronics. Bob made time on his schedule to come to my home to familiarize me on all of the features of the SUV.
Above & Beyond - purpleraina
We were in a bind when our brakes wore down to nothing while on a road trip. Sean was attentive and helpful from the get go. He was able to accommodate us right away and work swiftly to get us new brakes and tires and get us back on the road in no time. His pricing was fair and he and the service crew worked through lunch to get us back on the road as quickly as possible. We are very grateful that they took such good care us and kept us comfortable while we waited. Thank you Sean and to all the service guys who got this done so efficiently. We are very grateful!
Careless in doing paper work. - audiconv2003
I had purchased a certified DS with them, the sales person Shane Smith was helpful but the guy (Justin Goldman) who did my paper work was terrible. I had driven hours to get to the dealership to close the deal and least they could do is get my name right on the paperwork. I noticed the mistake and called them to correct it the following week but they never did and now the bank has my title with incorrect name on it. And also they sneak in extra charges such as GAP insurance as such without your notice. I had to call them multiple times to remove it. So be deal carefully!
Out To Lunch While I Sit Waiting and Nothing Gets Done! - This is my dealer review
Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet.... while also mentioning that the service team was out to lunch for an hour. Really? I take a day off work for this? You couldn't give me an update an hour into service that you would be out to lunch for a good part of the time and that my "laundry list" of items I came in for was going to take more time?! You didn't think to send me home with a loaner/rental ?? Even more curious why your online booking system even let me book an 11am appointment with the selection, "Wait for Vehicle", if your entire service department is out to lunch at that time!?
By far the most unprofessional service ever!
Ps ... one of the items on my list was to fix the keyless entry ... you said it was fixed (reflashed). Came out to test it. Still not working. Asken Len to test ... still not working. Then you tell me I only have keyless locking...come on guys .... keyless ENTRY has worked for me in the past .... intermittently. Now your shop foreman is telling me that my model doesn't have this feature??? It used to work AND my owners manual has instructions on how it operates. Sorry shop foreman, you lose on this one.
Other matters during this visit that were just as worse... rather than slamming this dealership any more, I asked the Service Manager to call me. Still waiting for that call....
Seems like you guys are more than just out to lunch!
Bad service and overcharged.issues just come after services. - Irony123
I was been customer here for more than 4 years. Actually, this is only auto shop I used to go. I used to like this place and I also recommend my friends to go there. And I spent a lot of money in In the their shop, they used to provided great service and customer service. But things change this year. It take me 17 days to get my car back for this small problem! They said they "renew" front shocks for me as they state it need to renew , but they initial said it's just error sensor message at the beginning. My auto friends said it's unnecessary and unusual renew shocks in 31000 mile. They replaced the parts which is fine or normal condition, which I was not really necessary need to replace.And let real problem go on, and need to back shop again and again. And my car was not having any shocks problems and drove perfect on the road, there is no shake or any unbalance feelings, In additional, My auto friends said it's unnecessary and unusual renew shocks until 75,000 mile after I picked car. My car is only 31,000 mile, and I never drive off-road. Also I just did complete service on August 2017, they check everything for me and They have assured me after each fix that my car is in perfect condition.They also did check suspension at that time. And My car only drove 400 mile in 5 month ,never drive terrible road and mostly my car stay in my garage. They have assured me after each fix that my car is in perfect condition, but I always end up having problems after short while. Same issue happened . My car has suspension problem error message” Vehicle Lean When Cornering” on end of March. This suspension should have been fixed last time as they promised, but still hasn’t been fixed. They replaced the parts which is fine or normal condition, which I was not really necessary need to replace.And let real problem go on, and need to back shop again and again. My car was driving fine before I did this service, after the service, my car have error message” Vehicle Lean When Cornering”. My car was driving fine before I did this service, after the service, my car driving is not comfortable as before. They may not fix the problem in detail and cut corners ,or they just ignore the real problem let the truck come back service again and again. I am really disappointed and unhappy about it!
Land Rover Jaguar Main Line
Land Rover Princeton
General Sales Manager