Shelly and Fran Meehan - fran meehan
Helen Bitzberger is such a pleasure to deal with when purchasing a vehicle. This is the second vehicle we purchased from this dealer and a second pleasurable experience. Helen is so enthusiastic, knowledgeable and informative about the product she sells. She Lexus is such an enjoyable car to drive, it could sell itself. Helen adds so much "pizzazz" to the vehicle. She made us feel so comfortable with the purchase and she was also very tolerant with our (less than tolerable) insurance company. She adds an upbeat pleasure to this dealership. She truly wanted to make sure that we were happy and called the next morning to make sure we were happy. Joe Callahan was also very easy to work the cost out for us. We are completely happy with the deal Unlike other dealers there was no pushing for a sale.
2018 ES 300h - Jim C.
Great experience! Ed Sunday and his crew, Mitch Shapiro & Kyle Williams were superb! I would like to say that anyone looking to purchase a new Lexus, do it at Lexus of Cherry Hill! I'll be back for my next lease!
My experience with Lexus of Chester Springs - drerney
Recently purchased a new Lexus ES. I started out with on line questions and was then in contact with Christina. Did this for about three days (back and forth) - because I lived 3 hours away from this dealership and wanted to have a lot established before I made the drive. Finally, the drive was made and I was put into the hands of Mary Ann. She was an automotive professional dealer if there ever was one. She new the answers to everything. Christina looked after my dog while Mary Ann taught us all about the ES and worked up all the details to my satisfaction. All my experiences with the Chester Springs dealership was positive and I would not hesitate to recommend them.
Great experience! - DDM
I recently purchased a new NX300 F Sport from Koon's Lexus of Wilmington. My salesperson Doug, was excellent. He was very pleasant and knowledgeable and patient. He spent a good part of the day helping me to choose just the right car. Drew Saksa was extremely helpful in teaching me the detailed intricacies of operating my new vehicle. This is the second car I have purchased from Koon's Lexus. I would highly recommend them to anyone looking to purchase a lexus or needing service for one.
Awesome experience at Lexus of Lehigh Valley - jennyl
Traded in a 2008 Silver Lexus GX 470 for a 2017 Black Lexus RX 350 recently and had a great experience at Lexus of Lehigh Valley. John Delloso was professional with the entire process, attentive to my needs, and transparent about all the details. The manager, Carl, as well as the entire crew were very friendly as well. The atmosphere at Lexus of Lehigh Valley was excellent and I'm glad John had the chance to take me on a tour of the entire dealership. I've been to other dealerships and their websites to search for the best price for the car I wanted and Lexus of Lehigh Valley ended up having the most competitive price even as an non-negotiable dealership. Along with the manufacturer's discount, I saved almost $6,000 on my new car while other dealerships only offered at most $4,500. I also got a good offer on my trade-in which helped in the decision process. Although there were a lot of papers to sign, the process went very smoothly. I will definitely return to Lexus of Lehigh Valley and will definitely recommend to friends and family. Phenomenal experience with John at Lexus of Lehigh Valley.
Great sales experience - AnnoyedConsumer
Drove from three hours away to buy a certified RX, Ulises was great and the car was waiting for us out of the rain and with a full tank
Finance manager was great as well, helpful and friendly even though we didn't buy extended warranty
Surprisingly easy and comfortable - Debora Jones
For years my husband and I avoided car dealerships. The experience was always long and unpleasant. We recently stopped in to thompson to look at a used truck that caught my husbands eye. A sales consultant David Hill let us take a test drive and answered all our questions. They gave us a great price,told us to shop around and that we would probably be back. It was the most pleasant experience,something I never thought I would say about buying a car. Dave was honest, and most trustworthy and he even came in on his day off when we decided to buy. I would highly recommend this dealership to all my family and friends. And a big kudos to Dave Hill on making it a happy experience and we love our truck.
Snobby and snooty - jklexusnx
I showed up on a rainy day, so I wasn’t wearing fancy clothes. Oops my fault... My wife and I were greeted by Bob Novotny. Whom at first seemed like a pleasant sales person only to turn out to be quite the terrible negotiator. Bob made me and my wife feel like we were little children who did not belong in a Lexus dealer. He made us feel like the counter offer we presented to him was a joke and as though we were out of our minds even making such an offer. He didn’t even confer with management about our offer. He told us we would be better off finding a less expensive car elsewhere. After we left I emailed Bob with another offer. He replied with quite the unprofessional letter which again made me feel like I was a fool trying to negotiate a good price for a Lexus. Later that week I contacted wilkie again through the website because I was interested in another car. I received an automated response with Bob’s name and Bob never contacted me from that point. Well, Wilkie and Bob, I purchased a Lexus NX at a price I found reasonable. After contacting a number of dealers Wilkie and Bob is the only place that made me feel foolish. I wouldn’t recommend Wilkie to anybody.