The best dealership in Wilmington - Jessicah Michira
Drew and Morgan just have their heart and soul in what they do. My husband and I felt appreciated from the moment we walked in to the moment we walked out with the key to my first car to own all by myself. This could not have been made possible without these two gentlemen. Drew went above and beyond to make sure I had the car, not only was he patient with us but also had great advise. He picked out the best Slaes person Morgan to handle us, Morgna did not hesitate to even drive me around town to collect my paperwork since it was my first time to buy a car on my own. I felt at home and not only did I leave with the car but also friendship and guidance knowing I can come back to then with any questions.
This should be the experience everyone should have and I was blessed to have my spouse choose Koons for my car purchase.
Top Reviewed Specialists At This Dealership
Sales Consultant & Leasing Consultant
New Car Sales Representative
Good Experience - Don C.
Salesman made the difference,he was great(Ron).Love the car(RX).Easy to deal with.Good supply of vehicles.Easy to get to location.
Purchase of a new car - AnandVibha
Sid understood our requirement in terms of features, price and time required for completing the purchase. He worked with us without putting pressure and helped complete the sale where both I and my wife were happy.
There are still some things to be completed post the sale but I am sure this too would be done nicely.
Thank you Trung Tran! - Ivory
Thank you Trung Tran. He was the ideal salesperson. No matter what I asked, he patiently answered every question. He was always there when I needed him throughout the whole leasing process.
Not only did he patiently explain the paperwork, he also demystified the driver’s manual (a book that sometimes seemed like an encyclopedia). He had full command of the vehicle, the contract, and all the technology.
I recommend him to anyone looking for a Lexus.
Sales and Leasing Consultant
General Sales Manager
Purchase of a 2017 new RX 450 H - Bob and Deb
We were very impressed with the sales staff, particularly Joe Malley. We also had initial dealings with Christina who was very helpful. Between Joe, Christina (and others we later learned) a new RX 450H was located for us. The turnaround on pickup day was quick and efficient. Tom Martellacci was very personable and efficient with our transaction. Not at all pushy! In both sales and the business department, they let their products speak for themselves. We had previously purchased two Lexus vehicles from DE but this experience was by far the best. Hoping their service department is just as efficient and capable. Would highly recommend them.
New Car Manager
Great Job!!!! - Seascape
This time at Thompson Lexus, I dealt with the salesman, David Hill, as well as his manager, Marc, As always this dealership is by far the best and the people are terrific.... knowlegeable and friendly. It is a pleasure to go there. I have been going to this dealership since 2004 and frankly I have a hard time going to other dealerships as they cannot meet the standards of Thompson Lexus!
David was a terrific salesman! He is low key as well as very knowledgeable and accomodating and he tries to guide you to the car that you want and that will meet your needs.
I also have to commend other employees as well.... Marc, the manager. He was great and easy too work with. Michael was also very helpful when I leased the car.
I need to give kudos to the service department !!!! Thru the years they have been great! And, I have to to give special recognition to the one who has always been the best and there for me.. ...Jillian!!!!
Great Experience buying my first Lexus at Cherry Hill!! - Bolbum123
I purchased an RX-350 from Lexus Of Cherry Hill.
I was in advanced negotiations with another dealership, floated my interest on the internet due to some hiccups around color and trim availability.
Justin Hultch got in touch with me and it was smooth sailing there on.
He was available to answer all my queries, even after the deal was signed. Justin was professional, attentive and extremely helpful. Cannot recommend him enough.
I crossed the state line and drove 30 miles to Cherry Hill. There were 3 other dealership within 5 miles of my work and home, and offering competitive pricing. It was all because of the phone conversations with Justin.
We negotiated and finalized the price on the phone. The vehicle and the paper work was all ready at my scheduled pick up time. There was absolutely no wait at the dealership. My sales manager was Gina Haynes. It was absolutely delightful to work with her. She noticed that the detailing needed some more finesse and proactively sent the car for detailing while I went through the paper work.
Special thanks to Joel Breen who helped me with all the paperwork and could answer all the nitty gritty details for me.
One more thing that stood out during my interaction with Lexus of Cherry Hill was that nobody at the dealership tried to force sell any coverage or add ons to me. It really stood out. I really really had an extremely positive experience.
Thank You Lexus Of Cherry Hill. You have a great team.
Thank You Justin. Thank You Gina. Thank You Joel.
I will be back for my next Lexus.
Terrible problem after problem.... - Spartanbeachbum
Purchased a certified pre-owned car from their lot and had to replace the alternator, brakes, front calipers, and they didn’t tighten the wheel so it fell off while driving and caused an accident. During one repair, Al Palma said a prior estimate was wrong and the issue did not need to be fixed so without asking me he took that expense and replaced air filter. After two months of back and forth with insurance, my car still isn’t repaired. The manager stated that someone either vandalized my car or tried to steal my wheel and gave up. (That they never took the wheel off for the brake replacement or to inspect the calipers). I could have died when my wheel came off while driving, beware!
Haldeman Lexus of Princeton