Best Lexus experience - Mattd
Even though I purchased a certified GX460, the quality of the vehicle and exceptional professionalism of both Zena and Kelly put big smile on my face. I walked out from dealership with satisfaction. Big thanks to Zena and Kelly!!!
Top Reviewed Specialists At This Dealership
Rob Jacobs - Regina 70
Rob Jacobs gave my husband and I individual attention. We have bought Toyotas since 1980. This dealership gave us everything we expected from a dealership. Thanks Again Regina Broadbelt
Koons Went Above and Beyond to Service a Weary Traveler - weary_traveler
In transit from NC to NY on Dec. 27 at 1PM, my IS250 began to lose power and the check engine light began to blink. I pulled off the next exit on I-95 and discovered I was within 5 mile of Koons. I called to see if I could get a 'walk in' appointment. The receptionist was friendly and professional and at my request connected me with service. Service Advisor George Shaer answered my call and provided good advice regarding whether to drive the car to Koons or get towed. Once at Koons, George (and the staff) were efficient in diagnosing the problem and recommending a fix (BG Fuel/Air Induction Service) that would allow me to get to NY and subsequently back to NC where I could proceed with a longer term solution. George even had us dropped off at a local restaurant for lunch while we waited. In all, we had only a 3 hour delay from the time the engine light went on until the time we were back on the road! I was extremely impressed (and thankful) with the efforts of Koons, and George in particular, for 'fitting us in' without an appointment, explaining and providing the options, doing the service, and having us on our way in such a short period of time. Service Director Duane Scardina and Koons have assembled an A+ service staff! Thanks again from a weary traveler who made it to his destination just a few hours behind schedule.
New Car Sales Representative
Service Advisor - Kennythegolfer
Jerrell, was very informative and explained all necessary repairs needed and repairs may be upcoming he explained possible time frame when I should return to have serviced. Tom, Service manager was also very informative about wear and tear on vehicle. Most importantly very honest about price and time needed to complete repairs. By far most customer focused service representative I have ever encountered. Please ask for Jerrell when needing service.
Sales and Leasing Consultant
Internet Sales Assistant Manager
Friendly, personalized service - Deb B
Friendly and knowledgeable staff. Craig was easily available by phone for questions and very accommodating. He came in on his evening off to finalize the sale!
New Car Manager
Best sales team around - Justin531
I recently bought a used car here and I could not have asked for a better experience. These guys are as honest as it gets when It comes down to sales. They informed me about all the issues that were wrong with the vehicle before I even took a look at it, which was outstanding. If you are looking for a great new or used car buying experience look no further than here. These guys are unbelievably good. Ask for Gary Koch if you head over there great guy very nice and helpful!
Great Sale! - Nismogirl
Steve C- sales and Sharon G-Finance, Mark manager very great to work with! Also love the cookies 🍪. They strived to make a sale and push numbers for me. Will definitely be a reoccurring customer
Flew from Charleston SC to pick up my car !!! - taylor.charpia
Could not have been a better experience. I flew from Charleston SC (the price was so good) to pick up my 18 LX. I love my car and everyone I worked with was wonderful! Susan my salesperson, Kurt in finance, the GM , and the whole Cherry Hill team really did such a good job. No hidden fees , car was as described, gas tank filled up ,great communication leading up to the sale, etc etc. Do not hesitate to buy a car from them ! I am in sales and have purchased a lot of cars from out of state .... I am now a customer for life!
Excsllent. - jerbear
Wonderful service. Attentive, informative, welcoming staff. I particularly want to commend Diana in your Service Department who was incredibly helpful during my most recent visit.