Good used car purchase experience! - JohnS
I purchased a used Volvo C30 from Kindle this past weekend. From my first call to the visit, the test drive and through the purchase process, Tom McAteer was very courteous, helpful and professional. He clearly disclosed some of the known issues with the vehicle so that I knew what I was getting. The financial and paperwork processes were very smooth when working with Karyn Lehmann. She was professional, friendly, and very sympathetic to my son and his having to learn to drive a manual transmission vehicle! Overall, a very pleasant experience at Kindle Auto Plaza!
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Sales and Leasing Master
Quick and painless! - Corbman91
Jim Detwiler made it a very easy, low stress experience. Knew what I wanted before I got there and even arranged for the car to be brought from their second location so it was closer for me. Jim is very personable and professional and the whole team worked together to meet my needs. It was a quick process as well. I’m glad this was the dealer that had the fusion I wanted because now I got the best car at the best dealership! Looking forward to future business with Haldeman and expect it to be just as on point! Thanks for everything!
Real commitment to customer care - Lyndy
I am so impressed with the integrity of this dealership. I bought a used car from them (that I love!) that broke down OUT OF NOWHERE about ten days after purchase. Chapman took care of it without a second thought! No pushback, no endless questions. Jimmy did everything he could to help us out and to fix the issue. I've never encountered a dealership that was actually invested in it's customers, but Chapman IS! I know exactly where I'm buying my cars in the future.
Unbelievable Service! - BrudLee
David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty.
Great salesman HORRENDOUS service - Kgflyers8
Would not go here for ANY work to a vehicle. Had an issue with my 2015 Ford (in 2017) rear AC controls would not work properly, we were basically told user error. Our salesman checked and said this is nothing your doing wrong. Was told in the beginning of August the part was being ordered and happened to be on back order, would take two weeks. August comes and goes and coming back from vacation we needed a tire, we go to the dealership to get it replaced and asked about the part, the lady at the service desk confirms the part was ordered and they had it since the 2ned week in August....yet we NEVER received a call. Guess its good my tire had to be replaced and give them more of my money, otherwise we would have never known the part was in.
Now we have a clicking noise in the front end when turning the wheel. Take it in once, they say we couldnt recreate the sound, drive 5 minutes away and theres the sound that they couldnt recreate in 4 hours.
Setup and appointment for that following week, to be told there is an issue with a washer in the wheel. Setup an appointment for that Thursday, take it in, drive it to work, not long after, there is the clicking noise AGAIN. Back in the shop for the 3rd time the following week on a Tuesday. Get a call at 445 that the car is done. Get told that its good to go, but if we would hear the noise again to take notice of what is being done when it happens, the temp outside, is the car warm. Pick it up, drive 8 minutes home to hear the clicking noise everytime i turn the wheel. Take it back that same night to have 2 people listen to it, say "we have never heard this before". I say what if we open the hood? No one there was smart enough to open the hood to get a better idea of where the sound was coming from.
Told our warranty covers a loaner...but they dont have any...GO FIGURE. Told to drop it off first thing. I ask what time they open, 730am, car is dropped off at 710am. Call them at 1230 (5 hours into the work day) and they have yet to pull the SUV into the garage.
THREE times this vehicle has been there for the same problem and yet on the fourth time you dont make it a priority to get it in.
We had just as bad of an expirence with having a car fixed from hail damage.
Not to mention they dont call you back, no one answers the phones.
Our salesman hands down AWESOME, the majority of this place is absolutley worthless!
Steve (believe the service manager is his title), very understanding, helpful and got stuff taken care of. Andy (shop foremen) also great and got back to us very quickly. The rest need to take a lesson from these guys.
Wanted Me To Pay In Advance For Insurance Claim - RogerM
I called them to have the top on my convertible replaced as the window had been damaged. Nationwide told me to make the appointment and let them know where it was going. Hertrich’s called me back and said they won’t order the part for my car unless I pay out of pocket in advance. The part is $2000. I explained that this was an approved claim through Nationwide and they said either way the part had to be paid for in advance. I spoke with Skip, the Service Mismanager and was told the same thing. This is “company policy” because he “got burned” for $300 in parts recently.
If a company can’t front the cost of a part, how good is the service going to be - assuming they can’t afford decent techs to DO the work either.
Best part is had they been at all polite about it I would have let it go. But I was given this by Ann in parts : “I’m not about to order a $1900 part without some kind of payment up front.”
I compared this to the body shop wanting sheet metal paid for and she said that the difference is that then they have the car, and if I wanted to leave my car there as “collateral” she would order the part after I dropped it off.
I thought Hertrich’s was an upstanding name in DE - seems it’s more of a Pawn Shop.
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
Since 1990, I have purchased 6 new vehicles from Pete... - DORO2000
Since 1990, I have purchased 6 new vehicles from Pete Conti at Reedman-Toll Auto World. I was introduced to him by my brother and have followed in his footsteps whenever I buy a car. My initial purchase was a 1990 Lincoln Mark VII and I continued buying Lincolns primarily through 2003 when I purchased a Lincoln LS Premium Sport, which I still own. I also purchased 2 Mercury Sables from Mr. Conti as second vehicles. My latest purchase was in 2010 when I bought a Chrysler 300 Hemi. Mr. Conti is our family's prized sales manager at Reedman-Toll. It has always been a pleasure working with Mr. Conti because of his professional demeanor along with his genuine interest and concern for the customer. Pete Conti goes the extra mile to make certain that the customer is completely comfortable with their new car purchase. He is efficient, patient, courteous, handles the details, and bends over backwards to provide the ultimate in customer service and thereby fostering continued customer satisfaction.
Kindle Auto Plaza