Best decision ever - Chad Willis
Best spot to stop by and get a good car. The people there are awesome they treat u like family. Service was great . Nice friendly and understandable. They work with u and provide fast service .
Top Reviewed Specialists At This Dealership
Always awesome service. - Suesin
I give all stars because Dave Colwell always goes above and beyond service for me. We have purchased 3 vehicles from Chapman very pleased with Dave and Chapman.
Great experience! - Meyah
Jerry was extremely helpful, attentive, and knowledgeable! Both Jerry and Finance stayed open late to get me into a car I love. Definitely recommend for your car buying needs!
amazing sales team. - D@ncer98
they will find you the best deal that suits your needs. they worked really hard to get me into the car i wanted. highly satisfied.
Sales Leasing @ Fleet Acct Manager
Sales & Leasing Consultant
Sales Leasing & Fleet Manager
Great Deal on a 2019 Cherokee - R&R
We really enjoyed working with Rick Watson to get the exact vehicle we were looking for. No pressure and he knows the in's and out's of getting everything we were looking for. About another Jeep for a dealer in the Phoenix area, but I'll definitely be using Moore for service and any vehicle needs in the future. Thanks Rick!
Unbelievably Easy - ELW
Prior to coming into Heggs my husband and I had already spent more than 2 weeks shopping for the right car at the right price. We already had our financing set up. We probably test drove over 10 cars and visited 5 dealerships. Each dealership advertising their prices on their website. Each dealership was the same, they advertised low to get you in the door and then bumped up the price with what they referred to as "aftermarket upgrades" and service guarantees that had already been "added" to the vehicle and could not be removed or declined. These addendums to the vehicle price usually added $2000 - $3000 to the "out the door " or pre-tax price of the vehicle pushing up the overall cost as well as our APR and monthly payment. After finding our car on Heggs' website I reached out to their online sales department and got a response from Oscar. Oscar and I exchanged a couple emails regarding prices and addendums and by the end of the day I was anxious to test drive the car I had my heart set on. Upon arriving the dealership, we were greeted right away and were connected with Oscar promptly. Within 10 minutes we were behind the wheel for the test drive. The drive was great so we headed in to start the "negotiations". I showed Oscar our financing paperwork as well as what we referred to as "my homework". Oscar took it to his finance team and within about an hour we walked out the door with key in hand and, honestly, complete shock that things went so smooth! No haggle or hassle at any point. We kept waiting for it but it never happened. Even a couple days after our visit we were still in disbelief. If we are ever in the market again, we will definitely be going back to Heggs. And that you can believe! 👍?
Vehicle Upgrade Coordinator
New awesome dealer in QC - Mickey Foster
New dealership on my side of town. My wife and I went in this last Thursday because they had some awesome looking Rams in their lot. We meet with the GM Heath who was great. He got us with Pete Johnson because he was the resident Ram expert and indeed he was. We felt comfortable talking with him and his knowledge of the truck was on point. We really appreciate the feeling of not being pressured and truly felt appreciated. So we bought the truck and I love it. Thanks Rodeo Dodge for a smooth and genuine buying experience.
Oil change - Summer Vandehey
Fast, friendly service. My first oil change on my 2017 Jeep, was free! I even got a free wash on my Jeep. Will be back for more service on my Jeep.
Going above and beyond in selling a used car - Happy Customer
Swanty's went above and beyond in their efforts to deliver customer satisfaction during my recent car purchase. In looking for the "right car" I came across Swanty's on the internet, and being remote, contacted Ray Henry. He not only walked me through the vehicle specs but sent pictures and teleconferenced while climbing through the vehicle. Being satisfied with the information, and pre-negotiating a potential sale price, I travelled to Bullhead City (from Utah), at which point Marty Dayton patiently walked me through how to use the myriad of features as we went for a test drive. Once we completed the transaction, Marty then drove me to my rental car lot to drop off the car I one-way rented in Las Vegas, filled up my new car's gas tank, and helped me get on my way home.
Both Ray and Marty took good care of me during this remote purchase experience, making it easy for me to understand the car's condition, its history, and how to use all its capabilities. They also negotiated in good faith, such that I felt we got to a win-win scenario. I really appreciated their efforts, and would recommend doing business with Swanty's to others.
The Right Vehicle at the Right Price - DucRider
I was shopping on-line for a 2018 Jeep JK with the Willys package and Earnhardt had the exact vehicle at the best price around. I live in Tucson and used the Jeep.com site to shop all the dealers within a hundred miles and Earnhardt beat everyone in price and selection. Cole Avenetti was very easy to work with, no pressure, just helpful and knowledgeable. The deal came together very quickly and Cole was amazing. By the time I made the drive from Tucson, he had my new Jeep prepped and ready for me. He had also completed most of the paperwork so all I had to do was sign a few documents and I was off in my new Jeep. This being my first Jeep, Cole took all the time necessary to familiarize me with all it's features and functions. Earnhardt really is a 'No Bull' dealer and Cole Avenetti won't steer you wrong.
Got in got out - JIvins
Thought they would have called but this was perfect. Came in last year parts not available I did think they might have called when the parts were available. That would have been above and beyond
Worst service department EVER! - Sgibson0316
Toby and Jake in service are a JOKE! They have the assistant calling when doing warranty work, he will say there was a code then Toby and Jake say oh he was wrong nothing is wrong with your vehicle! My truck has been in for a total of a month and I haven’t even had it 10 months yet!! Funny how all my problems start after they change my oil. They even said “maybe we put dirty oil in by mistake” WAIT WHAT!!!! Never ever use them! They will screw you out of so much money.
Absolutely excellent - Jandrews1726
The sales women, Emily Snelling, was knowledgeable and friendly from the beginning and was super attentive to the very end and got us the price we were asking for with out challenger. I would recommend her 100%.
Extremely thankful - Cbran89
Our salespeople went above what others would do at different dealerships due to our personal situation. We felt like valued customers! And, we got the vehicle we wanted - no settling! Thank you so much!!!
Best dealership Service Dept - Jeep Girl
Best service experience I’ve had with a dealership! They are very helpful and considerate of my time. The whole service process used to be stressful and timely. Highly recommend my Jeep dealership and advisor!
Start here and you'll never go anywhere else! - TAMMYMCDC
A real no pressure - straight forward place to go buy a car that makes you feel like they actually care....and I think they really do! Mike Harn - our sales guy did all the heavy lifting before we even got there in terms of getting the price he knew we wanted to pay. No tag team tactics. Found that the tires needed balancing after the test drive and they did that while we waited - test drove it again and we were hooked! Loved it! Then on to Steve Hill the finance guy - and he made the whole process easy and fun. We didn't do financing, but still - there's a lot of paperwork - but he made it perfectly clear for us and quick too. I highly recommend these folks. I can say that Jones is going to be where I get all my future cars! They ROCK!
Tisha Jones is TOPS!!!!!!!!!!! - HappyGal
Worked with Tisha a few months back. She helped me get into this gorgeous blue Toyota. I do have a disability that can make a big difference in my ability to drive, so she made sure that it was a vehicle I'm able to use without an issue. Her and her partner, Damian(?), were great, and made sure everything was smooth from start to finish, even while we had to work with a friend of mine out of state.
Great value - Tyrex
I just bought my second vehicle in two years from Planet Chrysler Dodge, I can’t thank my sales professional Richard Wirtz enough for the help he provided me with the purchase of my new Ram 2500. Along with the help of Dustin Hede and the managers here I have recommended Richard and this dealership to my friends and family. Thanks again Richard, see you, next purchase
Lousy service - special agent
This is the third Jeep we've owned that was serviced by this dealership! Only Jeep dealership around to keep warranty service records. Examples: Walk-in service, we're too busy, come back after 1:00p.m. Return at 1:00 p.m., do you have an appointment, we're still too busy, come back tomorrow. Came back next day, what, we don't make appointments for routine maintenance!
Attempted to schedule 30,000 mile service on-line, 06/13/18, and next available time was on Tuesday, 06/19/18. Service Manager e-mailed me at 11:00 a.m. to confirm request and stated that someone would be contacting me to schedule appointment. On 06/19/18, still have not heard from service department. Sent service manager another e-mail, but have heard from no one at Hatch!
poor customer service by the manager - Joseph H Brandenburg
I bought a used Dodge Journey from Chapman payson store, vehicle had a few issues, the dealership choose to fix one of them, but not all of them, I emailed the sales person to express my concerns and he said he would have Bill call me. Bill emailed me on Thursday 4/13/17 and asked me the best time to call me, I immediately email back and said anytime at my cell number. I emailed Bill a week later to ask why I hadn't heard from him yet and still have heard a thing! Joe
Prolonged survice. - Don
Tates Ford in Holbrook AZ is over all dingy, water stains all over the celing. No soap dispenser in mens room. A secluded oil change took one hour and 45 minutes. After an hour and a half waiting we were told we were next in line for the wash. After 15 minutes we were told there were 2 ahead of us? Not sure how that works. Anyway the whole experience was bad. Glad we are from Michigan and won't have to deal with them again. Time for Ford to do some inspections of there dealerships. This place was run and looked more like a old truck stop...
Very poor customer relations!!! - Dave and Candi
Dishonest dealer. We signed paperwork Mar 21. A manager had an accident in it and took our truck to Metal Mayhem body shop to repair the door and promised it to us by Apr 7, because we’re going on vacation. That has come and gone, 17 days now at the body shop they chose. They have been paid for the truck, we have insurance payments set up, and still no truck. They rarely return phone calls. At signing they said the door would be a top priority, 3-4days, what a joke!!! They were to replace the windshield, also, that remains a mystery at this time because the body shop won’t let us see our truck. The dealership does not communicate with us or seem to care about this dilemma they caused.
A Bad Buying Experience - Kbrown
We bought a used truck there and got home and put it in the garage and realized it was not what it appeared to be at the dealership. But I’m sure they knew that. So we called our salesman Mitchell and told him about it. He was very nice. In the meantime we looked at their website and saw a brand new truck that was “advertised” about $3K higher than what we just paid for the used one so we thought we would just trade the used truck back in and purchase the new one.
We spoke with Mitchell about what we wanted to do and what truck we wanted and asked him to work up the numbers and he said he or his sales manager would get back to us with the numbers. Nathan Woodson called us back later and sent a breakdown of the cost of the purchase of the new truck and the trade in value of the used truck we had just purchased. We only drove the used truck home. The trade-in value they would apply towards the new truck was $3250.00 lower than what we had just purchased it for a couple days earlier. When I said that was not fair his reply was we are running a business and have to make money. On top of that the new truck that was priced on their website was not the numbers that were used in the new purchase agreement that was presented to us. Beware of their e-pricing as it is the old bait and switch game with Woodson and/or dealership. They also add a $1500.00 accessory fee for nitrogen in the tires which is not included in their e-pricing. Nathan was a very condescending jerk too. He wasn’t willing to deal with us at all. A dealership that doesn’t honor their internet pricing and the vehicles they sell certainly doesn’t care about their customers. We will never buy from them again and certainly will warn friends and family of how this dealership operates.
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Larry H. Miller Chrysler Jeep Avondale
Henry Brown Chevrolet Chrysler Jeep Dodge
Assistant sales manager