Amazing customer service - Bonuswoman
I’ve never had a better, faster car buying experience! I was pre-approved before I was at the dealership and was home in my new car within 2.5 hours. Jeff Ochs was wonderful in assisting me choose a car and Larry in the finance department managed making a mound of paperwork a quick and painless event. I would and will highly recommend this dealership to any and all of my friends. Thank you San Tan Ford!
Top Reviewed Specialists At This Dealership
Internet Sales Professional
Master Certified Internet Sales
Internet Sales Manager
Best all around dealer in AZ - Stacey
I can only tell you everybody at this dealership participated in helping me buy my 2015 Chevy Silverado.
My salesperson Amanyah Aubrae was more than excellent. She went above and beyond. I shopped this vehicle and looked at multiple dealerships. Her level of sales quality was 100% above anything I had encountered. Sales manager Juan Salazar and Mike Lamar were awesome in helping me get a deal I could afford. Greg Limbeck in finance made the paperwork a breeze. The transaction was pleasant and they all made car buying easier and were a team that aimed to help me.
CTO / Internet Development Director
A Very Satisfied Customer - Dennis and Sheila
We discovered Kyle through internet sales at Berge Ford. If you have a car question, Kyle has the answer. He makes car buying an enjoyable experience. His product knowledge and customer service skills are outstanding. We love our Taurus and strongly recommend purchasing from Berge Ford - you will not regret it. Remember 480-497-1111 and ask for Kyle!
Great salesman (Jason) and great Finance person.. - Robert Thornton
My 2017 Explorer (previous dealer loaner vehicle) was not properly checked out prior to putting it on the sales lot. Rear bucket seats (motorized) don’t work? No manuals in vehicle. Dealer is correcting..
Great service for a sale! - Happy Buyer
Everyone...and, I mean EVERYONE, was just wonderful! No pressure, no "add-ons"..just straight up dealing! Joseph Cox was unbelivably helpful to a 'technolocically challenged" buyer! The sales manager, finance manager, customer realtions individual...ALL were very pleasant and helpful!
FORD EDGE SEL - Debra Wagner
Mark Appel, The General manager was a great help with my handicap husband getting us in the right car to fill our needs. We saved on state tax plus Globe has no city tax which was another savings.
We got a great deal and recommend MCSPADDEN Ford to everyone who is looking for a new car or truck.
quick n easy - ccar30
Great workers, easy to talk with, very helpful, explain things easier and very understanding. Communication is awesome, some of the words were explain in my language where i understand it very well.
Happy with my recent visit. - John52/2
I sincerely appreciate the care I received from sales department about two weeks ago at Bell Ford. In a special way, I would like to extend my sincere thanks to "Jennifer Phillips, who with her wise advice convinced me into buying a Ford Escape 2018. My coming to the sales department was not to buy a new car, but to follow up a call I had received from Berverly. During my arrival, she wasn't around, thus, ending up into Jennifer's hands. I would say that Jennifer, according to my experience, she is great and wise sales personnel. She did not stop in convincing me to buy a new car, she still has been there for me whenever I have/had any question about my new car. Thanks Jennifer and all the sales personnel in sales department. Thanks Bell Ford for your customer care expertise. Thumbs up. I would recommend Jennifer and Bell Ford as whole to any customer.
poor servive - fred
I attempted to schedule service for a Ford purchased from this dealer. Due to caring for my wife who has dementia the only day I am available is Friday (any Friday). The service manager told me that due to a heavy workload they would keep the vehicle over the weekend. My response was that I could not do without transportation given my wife's condition. The service manager told me that I could rent a car for $30. per day. I subsequently called the dealership manager and left a message but did not get a return call.
low key - ron
They didn't have the vehicle with the option I needed in stock, but they located one at a dealership 200 miles away and had it in Kingman for me the next day. I went into the dealership for service for my old vehicle but salesman Erik Vanvelzen put together such a great deal on a new 2017 Edge I walk out with a new vehicle!
The whole staff is great to work with and I will be going back for my shop service and any of my new vehicle needs in the future.
Consisent - PAgirlinAZ
Have been going to Jones Ford since I moved here in 2014. Staff is always friendly and helpful. Service department is great, straight forward and timely with appointments. Parts department is great too! This is my 2nd vehicle from Jones Ford. Like the customer-friendly environment and the convenient location of the dealership. Win win!!!
Good Buying Experience - Mike&Angel
We purchased a new F250 sight unseen from NM. My husband did all the negotiating over the phone. Butch answered all his questions very quickly, even via text. The numbers we got over the phone were the numbers we got when it was all said and done. We drove 6 hours to pick up our new truck and they were very friendly when we got there, had our truck shiney and ready to go out front and even offered our kiddos cookies! Overall a pleasant experience.
Amazing experience. - Ceazylady78
Tony do dna great job starting with a prompt and friendly greeting and made sure I understood the maintenance needed for my mustang at its current mileage. I also appreciated the fact he advised me of the future mileage intervals and what was to be done then and have pricing for all.
Top performer and enjoyed working with him.
Please keep this guy around.
Maintenance - dragracerSS
Jones Ford Wickenburg is every buyers hope and dream as to what a dealership should be. We drive 30 miles to use their services. They value my time and keep me informed.
Lovely people! - Rani Metz
Had to come in last minute before a trip back to Phoenix. Tim was able to take us next morning at 8AM and Marlene drove us back to the hotel while the car was fixed. They were all so nice and got it fixed as fast as possible! At least we know if we have problems again we can trust going back here!
More information about Steve COURY FORD - johnnysmiles
I still have not gotten my 2011 Cadillac CTS that I traded in, paid for. I looked up the standing by the Better Business Bureau and found out that they have a F rating. Nobody should go anywhere near Steve COURY FORD in Payson Arizona. An F rating, what a shame this dealership is. Lincoln, the finance department manager has lied to me EVERY TIME I have been there complaining about the payoff of the Cadillac CTS.
Tracy knows his vehicles like he knows his kids - Karen az
Love the customer service we received from Sanderson Ford. Love the time that take Tracy takes to educate us on how the vehicle operates and all the new apps. Explains thoroughly how everything operates in the Ford way.
So far OK - Richardson
I was able to come into this dealership at the time I was in need. I feel that I was treated fairly and was able to get what I wanted.
Terrific service department - Mac
My 2008 6.4 DRW king ranch died. Had it towed to Earnhardt service. Eric Fuzy met me and right off the bat told me they could not get to my truck for several days. That was fine with me. in between days off Eric Buttrey kept me informed. Was never kept in the dark they called me every day to let me know the progress of the repairs. Got my truck back as scheduled, cleaned. They did some extra work upon my request and still got the truck back on time. I will be back!!!
The Best Service Yet - FRIGATE
My family and I had been off roading and dispersed camping in our F350 and pop-up truck camper for over a month and it was time for an oil change and inspection. We called a few days before we would arrive in Flagstaff and made an appointment. Bernie (the service manager) asked all the right questions, set the time and was really personable. When we arrived, there was no wait. Recommendations were made for a breakfast spot nearby and we would be notified by phone when the service was done.
In less than an hour we got the call. We talked with Bernie and his service team, Gregory and Mathew and got a complete verbal description of how the service went and what was done. All the service team was knowledgable, efficient and courteous. Bernie really made the whole experience worth the Five Star rating. He had it all under control and had us laughing with his stories and entertaining personality.
That all said, this Service Department provided the best service I have experienced with Ford ... ever.
Only cleared out engine fault lights - ward girard secor
The def message was telling us we were going to lose power in 49 miles.Was told there was only air in the lines and that it was removed.got about 50 miles down the road and the def fault light was back on.limped In to Gallup New Mexico ford found out it was a bad exhaust module.also was told there was no way this should have been missed .DO NOT STOP IF YOU ARE FROM OUT OF TOWN
Called for oil change 2/22/18 1st oil Change - Kim Rawe
I had a good experience when I bought my car brand new at AutoNation Ford in Scottsdale. It is time for my first oil change so I called yesterday to see what the cost would be, letting the girl know that it is my first oil change. I ask if I purchase the gold plan if it covered the oil change she gave me to finance dept to find out I do not have it covered only the vehicle warranty. Which is fine the reason I called is they are a distance for me to drive if it is not covered I would go to a ford dealership closer to me. I called automation closer to me but they were booked so I got ahold of surprise ford dealership and took it this morning. To find out I should have got my 1st oil change FREE that Ford pays for the first oil change to the dealership you buy it for. I am very disappointed that I was not told that yesterday from the dealership I bought it from. I hope they contact me and reimburse me for my oil change since I would have gladly went to them if they would have inform me of this. I want others to know of this so they get their free oil change!!
Horrible customer service from the top down. - F250bad
I took my 2017 F250 in for an engine light, front suspension issue and some electronic bugs. I setup an appointment and brought it in at that time. When I showed up, the SVC rep didn't know who I was and had to repeat what my issues were. They kept the vehicle all day and didn't fix a thing and just barely figured out what the engine light was coming on for. They said they needed it a few more days. I could not be without it so I scheduled another appointment where they could get me a loaner vehicle. Setup the next appointment and the SVC rep said they would have an SUV for me. Showed up at the scheduled time and once again they had no idea who I was or why I was there and then was told to wait in waiting area for 20 min at which time I was told their loaner was not there but I could pay for a rental if I wanted. Being fed up, I searched out the GM, who happened to be the owner. I expressed disappointment with what was going on and he proceeded to give excuses. He then proceeded to question me on why I didn't purchase my truck from his dealership. I did get a loaner SUV finally and left the dealership. 3 days later I called to check on the progress and was told that my suspension issue was that the rotors were worn which makes no sense as the issue was not under braking. I was also told the truck was ready. When I showed up I was sent to the waiting room for another 20 minutes as the SVC rep told me they were bringing up my truck. The rep then told me that they had to order a part and I would need to bring the truck back in. She handed me my key and went out to no truck. The truck was parked on the other side of their lot. I called the next day to setup an appointment to get the part installed and asked how long it would take. The SVC manager told me he had no idea and he would not be able to give me that information.
At this point, I've given up with them and will find another dealership to do the work. The funny thing is that the owner Guy Hatch questioned me on why I didn't buy local and give his dealership a chance to sell me my vehicle. He wasn't concerned at all with my experience just wanted to know why I didn't buy from him.
Stay away from this place! They don't care about customers and don't even fake it.
Horrible Service Center - dbrandone
I took my 2015 Ford Explorer to Surprise Ford for Service. I first called Peoria Ford(Wonderful Dealership and staff by the way) to see when they could get me in, but they were honest and said they couldn't until the next day. I called Surprise Ford and they said they had an appointment for Tuesday at 4:20 PM. Understanding that it's late in the day, I did not expect the car to be done that day. I called to speak with the Service Advisor(Marie) the next day(Wednesday) and took hours to reach her after a vmail was left and several calls. Finally reached her to see if they worked on the car yet and she said not until tomorrow. I asked her what is the point of having an appointment if it won't be worked on at that time. She responded that the appointment is to look at the vehicle, but then has to be put into the queue to be worked on (So that means 30 hours later). She informed me that it would be worked on first thing the next day(Thursday). She called me Thursday morning and said that they found the issue and it would take a few hours to fix and needed my authorization. I gave my authorization and got off the phone. After not hearing anything for 3 hours, I called to get an update and see how things were going and was informed that the Technician is waiting for his bay to clear and then he will start the fix. I could have already had this fixed at Peoria Ford or any other dealership. No parts needed to be ordered. All they needed to do was remove an aftermarket alarm that was interfering with the OEM alarm. The Service Advisor did not have much in terms of customer service skills and lacks effective communication skills with customers. Unless you absolutely have to use this dealership, DON'T!!! I was looking forward initially to using their dealership when I would be buying a new truck next year since they are close to my house, but I will stick with the other Ford Dealerships.
We dropped in to test drive a Fusion Hybrid but did not... - leoret
We dropped in to test drive a Fusion Hybrid but did not like that style so Mike steered us to a C-MaX Hybred which we had not researched. We did some quick research on our iphones and concluded that this might be a good alternative. We had already tested the Toyota Prius. While Mike brought up a new C-Max for us to drive he let us look over a pre-owned 2013 C-Max SEL with 2118 miles on it. After driving the new C-Max we were very impressed with the power and handling and the fit and finish. Mike left us alone while we conferred and we decided to make a cash (what we thought was low) take-it-or-leave-it offer directly to the Sales Manager Tommy. To our surprise he accepted and we drove away a few hours and lots of paper work later.
Most importantly, we love this car! It is a luxury car in every aspect. The number of safety features is nothing short of amazing. It is quiet and rides like a big car. We are still getting used to the hybred aspect of the quiet driving especially while stopped. But with only 2500 miles on it we are getting 40+ MPG. It is a pleasure to fill the 13 gallon gas tank.
San Tan Ford