Personable in all departments. Helping you with what's best. - Brimad
We have purchased 3 vehicles in the last 8 years from this dealership, one used two new. The service departments, finance department, and sales have all the same perspective; to help you get your needs met with the best possible scenario.
Top Reviewed Specialists At This Dealership
Internet Sales Professional
Master Certified Internet Sales
AWESOME! - Buffy65
Came thru with quoted price + additional rebate. Service was excellent even on a crazy Saturday.
Best car shopping experience ever and we've purchased many cars.
Pleasant, Professional,Respectfull - jim
I have dealt with Berge three times. They treat their customers with respect and integrity. The last time I dealt with Cody Garbis. I predict my future purchases will be at Berge and Cody
Excellent Customer Service! Best trucks in Phoenix! - Quinonesuziel
Excellent customer service, Angel and Elvis Bittner are the best. Thank you for helping me getting my new f-150, I love it. I will recommend this dealership to all my friends no doubt!
Ford Master Certified
Internet Sales Director
Great service for a sale! - Happy Buyer
Everyone...and, I mean EVERYONE, was just wonderful! No pressure, no "add-ons"..just straight up dealing! Joseph Cox was unbelivably helpful to a 'technolocically challenged" buyer! The sales manager, finance manager, customer realtions individual...ALL were very pleasant and helpful!
quick n easy - ccar30
Great workers, easy to talk with, very helpful, explain things easier and very understanding. Communication is awesome, some of the words were explain in my language where i understand it very well.
Great service - daisygirl
Was kept apprised the whole time my car was being worked on and how soon it would be finished.
Bruce & Mirna were great and I really appreciate it. Very polite, and professional. I am not affiliated with any dealership or service center.
Buying a f250 truck - Bulkley45
Josh Fisk and Aaron Sevillano, these young men were very nice and went out of there way to help us and get what we needed on our truck.
poor servive - fred
I attempted to schedule service for a Ford purchased from this dealer. Due to caring for my wife who has dementia the only day I am available is Friday (any Friday). The service manager told me that due to a heavy workload they would keep the vehicle over the weekend. My response was that I could not do without transportation given my wife's condition. The service manager told me that I could rent a car for $30. per day. I subsequently called the dealership manager and left a message but did not get a return call.
We got what we needed! - HeidiMae
Our experience was excellent at Bell Ford! Ross Mallory helped us and was able to answer all the questions we had. Coming from a rural community in Northern AZ, it’s difficult to come down to Phoenix and hope we find what we need. Ross was able to communicate with us through phone calls, email, and texting to make sure that we got what we needed before we took our 5 hour drive down south. We’re so happy we went with Bell Ford and that we had Ross to assist us every step of the way. We’re always hesitant to come to a dealership because of past experiences with other dealerships. Bell Ford had a lot of friendly faces and welcoming attitudes!! That is something we will never forget. Thank you Ross for helping us get a new car, so that I’m able to drive to school. And thank you to Bell Ford for the excellent customer service! We will be coming back in a couple years when we need an upgrade!
Heidi and Torey Herder
The best deal Finally to buy a car that doesn’t give gas - Only1G
I got the car I wanted the deal I wanted I got great service hardware and I highly recommend you see Joe Maasbitz (JoeM) Tell him senior Haggerty sent you!!You get discount Doug get his pencil out And I’m sure though treat you well don’t waste your time with other dealers doesn’t matter whether it’s new or used this is the place to buy thanks again all the good people Peoria Ford
Tabitha was Great - Jahmal
Coworker gave me a coupon for oil change decided to try the dealership on my vehicle I purchased elsewhere definitely worth the drive Tabitha was extremely helpful courteous and knowledgeable gave me updates and recommendations on my vehicle highly recommend this dealership
persona service - M&D
I had purchased a new 2016 Ford Escape from Sanderson Ford 3 years ago and was treated very well so when I needed a new second car I returned to Sanderson. I was taken care of from the minute we walked into the door until I drove my new car home. From water to answering all of our questions we were taken care of. It did take a little while to get the new car ready to take home but that was expected. We were even treated to lunch while we waited. They even programed my phone to the Sync communication program. I would recommend Sanderson Ford to anyone who wants to be treated fairly.
Liars and total waste of time to even go to the store - Fred
I went to buy a car that was supposed to get really good mpg, took a test drive, was ready to make a cash deal but the salesman said he would not recomend I buy the car? I asked him to explain ? He said don’t do it! Am glad I didn’t buy,! I found out later the government was exposing ford for exaggerating the mpg! Another time I took my truck in about the transmission, the mechanic said I can give you a deal if you want, private side deal. Wanted 600.00 cash and said he would do it on his day off but use the company equipment, sorry I cannot trust them , they advertise their business as a friendly and caring dealer, stay away from them , you will be disappointed and pay more!!!! Be warned!!!’
Lovely people! - Rani Metz
Had to come in last minute before a trip back to Phoenix. Tim was able to take us next morning at 8AM and Marlene drove us back to the hotel while the car was fixed. They were all so nice and got it fixed as fast as possible! At least we know if we have problems again we can trust going back here!
Excellant Experience - Wayne
I have purchased at least 15 cars over the last 40 years, and I have never had a better buying experience. My salesman, Levi, was low pressure, had excellent product knowledge , and excellent attention to details. All employees I dealt with were friendly and helpful.
Best Dealer in AZ - JohnF-AZ
I drove over 90 miles to get a vehicle I found online. I didnt know much about Steve Coury Ford but they did have the exact truck I wanted. I could not have been more pleased with the small town service and hospitality. I highly recommend leaving the big city dealers and making the drive, it’s worth it.
Worst experience with a dealership - MP
If I could have given zero stars I would have. Contacted Earnheart Ford about a truck. Paid a deposit to have the truck held for 5 days until I could make the SEVEN hour drive. Drove from out of state for this truck. Get to the dealership and find that the truck had been sold. Eaenheart Ford knew for three days that the truck had been sold and NEVER let me know that the truck had been sold. Even checked in the day before I drove out, and was told that everything was a go. They let me make the SEVEN hour drive to find it out in person. Then they had no other comparable trucks to offer except for a used one. The used one was way more expensive. They said they would work with us, but then still wanted us to pay a ton more money for the only truck they had that would haul our fifth wheel.
Caution to anyone who thinks they might want to consider buying any vechile from Earnheart Ford Mazda in Chandler AZ. Everyone’s attitude was sorry it happens. I will buy a truck from my local Ford dealer, as this was a terrible experience with a dealership where I was promised a good deal on a truck. Wasted time, money, and left with nothing but frustration.
So far OK - Richardson
I was able to come into this dealership at the time I was in need. I feel that I was treated fairly and was able to get what I wanted.
Clowns clowns clowns - Twin panel
Don’t waste your time!!!!!!! Jokers jokers jokers
Go to another dealership!! They’re FULL of xxxx! They screwed me around for 4 days and finally told me they sold the vehicle!!!
Prolonged survice. - Don
Tates Ford in Holbrook AZ is over all dingy, water stains all over the celing. No soap dispenser in mens room. A secluded oil change took one hour and 45 minutes. After an hour and a half waiting we were told we were next in line for the wash. After 15 minutes we were told there were 2 ahead of us? Not sure how that works. Anyway the whole experience was bad. Glad we are from Michigan and won't have to deal with them again. Time for Ford to do some inspections of there dealerships. This place was run and looked more like a old truck stop...
Horrible customer service from the top down. - F250bad
I took my 2017 F250 in for an engine light, front suspension issue and some electronic bugs. I setup an appointment and brought it in at that time. When I showed up, the SVC rep didn't know who I was and had to repeat what my issues were. They kept the vehicle all day and didn't fix a thing and just barely figured out what the engine light was coming on for. They said they needed it a few more days. I could not be without it so I scheduled another appointment where they could get me a loaner vehicle. Setup the next appointment and the SVC rep said they would have an SUV for me. Showed up at the scheduled time and once again they had no idea who I was or why I was there and then was told to wait in waiting area for 20 min at which time I was told their loaner was not there but I could pay for a rental if I wanted. Being fed up, I searched out the GM, who happened to be the owner. I expressed disappointment with what was going on and he proceeded to give excuses. He then proceeded to question me on why I didn't purchase my truck from his dealership. I did get a loaner SUV finally and left the dealership. 3 days later I called to check on the progress and was told that my suspension issue was that the rotors were worn which makes no sense as the issue was not under braking. I was also told the truck was ready. When I showed up I was sent to the waiting room for another 20 minutes as the SVC rep told me they were bringing up my truck. The rep then told me that they had to order a part and I would need to bring the truck back in. She handed me my key and went out to no truck. The truck was parked on the other side of their lot. I called the next day to setup an appointment to get the part installed and asked how long it would take. The SVC manager told me he had no idea and he would not be able to give me that information.
At this point, I've given up with them and will find another dealership to do the work. The funny thing is that the owner Guy Hatch questioned me on why I didn't buy local and give his dealership a chance to sell me my vehicle. He wasn't concerned at all with my experience just wanted to know why I didn't buy from him.
Stay away from this place! They don't care about customers and don't even fake it.
Poor customer service with warranty work - Snooz
I am a 65 year old woman whose battery died suddenly. I called to see if I got a jump could I get in to swap out my battery that was covered under warranty. The girl whom I spoke with was not helpful at all and borderline rude. I was told I couldn’t bring the car in until Monday. Thus incident was on Saturday afternoon. I asked to speak to a manager. I left him a message and my call was never returned. I got right in at Chapman. Friendly courtesy service. I will never go back to Auto Nation
The worst customer service - Disgruntled
There are about a million reasons why I would not go back to Mcspaden. Their customer service sucks, they are manipulative they do not get the work done when they say they will and order exspensive parts and fix it before you can give them the okay or no. I will never take another truck there ever again. If there was a negative number out of 5 stars I would give it to them. Save the time headache and money and take it elsewhere.
We dropped in to test drive a Fusion Hybrid but did not... - leoret
We dropped in to test drive a Fusion Hybrid but did not like that style so Mike steered us to a C-MaX Hybred which we had not researched. We did some quick research on our iphones and concluded that this might be a good alternative. We had already tested the Toyota Prius. While Mike brought up a new C-Max for us to drive he let us look over a pre-owned 2013 C-Max SEL with 2118 miles on it. After driving the new C-Max we were very impressed with the power and handling and the fit and finish. Mike left us alone while we conferred and we decided to make a cash (what we thought was low) take-it-or-leave-it offer directly to the Sales Manager Tommy. To our surprise he accepted and we drove away a few hours and lots of paper work later.
Most importantly, we love this car! It is a luxury car in every aspect. The number of safety features is nothing short of amazing. It is quiet and rides like a big car. We are still getting used to the hybred aspect of the quiet driving especially while stopped. But with only 2500 miles on it we are getting 40+ MPG. It is a pleasure to fill the 13 gallon gas tank.
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