Service - Dejanus
Antwon took care of me and my car the minute I have arrived. He really is a rock star you should have more people like him. I wish all dealers have that kind of kindness and care towards their customers. I have never seen this kind of customer experience in any dealership before. Thank you.
Top Reviewed Specialists At This Dealership
Roberto did any amazing job as well as Randy. - Jay775
Roberto did a great job at explaining all of the 2018 civics features he had a answer for every question I had. He is very knowledgeable and a great salesman.
Internet Sales Manager
Awesome - Rosie P
We had quite a bit of items on our to do list and Michael addressed them all on the same day! Both Accord and CR-V are good to go!
Awesome Experience!!! - Pilot
Bought many Honda’s from Honda Superstiton Springs
and always had a great Experience and will come back to do it again!
Awesome Job 😊 the whole organization takes care of you!
Starting with the Owner the General Manager all the Sales Mangers as well as the Finance and Sales Representatives. Thank you!
shopping - Yee1990
Friendly and kind, very personable, interested in helping you out. Just generally a good guy. I would want him as my salesman again! Great job!
Excellent - bubbles
Efficient, courteous, fast service. Karyn on vacation but customer service by Brian was just as good. I always use Earnhardt - best service I've seen
Told us they would hold the car and sold it without calling! - Markw43
Below is a letter I sent to the dealer describing our bad experience.
I wanted to thank you and Steven Berg for all of your help on Wednesday. We do appreciate you putting the Accord on a courtesy hold until my son and his fiancé could talk to their bank. I didn't realize BOA wouldn't loan on a vehicle that had over 125K and they refused to make an exception even though the Honda was only over by 925 miles. I called Steven around 6:30 PM on Wednesday to let him know we still wanted to purchase the car using Prescott Honda's lenders. I did ask him to find out if we could get the price down a little more since it went from $8900 to $10,300 with tax and doc fees. He said he had left work for the day but he would get back to us the following morning. He never called. My son called Steven when he got home from work on Thursday and was told the car may have been sold. A little while later Steven called back and stated the car had been sold. I'm not sure why Steven didn't call us back Thursday morning as promised. This was my son's first Dealer experience and it certainly wasn't a pleasant first time experience.
My son and his fiancé really wanted a Toyota Camry so he asked me to go to Findlay to look at their used car selection. We didn't find anything decent on their used car lot so I told him we should stop by Prescott Honda while we were in the area. I'm not a huge fan of new/used car dealerships in the Prescott area but I have always considered Prescott Honda the best dealer in the area. I always check out your inventory and prices first but usually end up going to Phoenix dealers or private party sellers to buy my personal vehicles. I am loyal to my money and will only shop local when it makes good financial sense.
My daughter purchased her first used car from Prescott Honda several years ago and other than the credit check fiasco it was a pleasant car buying experience. My daughter paid in full with a cashier’s check from AZ State Credit Union and Prescott Honda still insisted on running a credit check claiming it was federal law which we later found out it's not. If we had walked in with a bag of cash I could understand the need to run some checks but she borrowed the money from the credit union so obviously she wasn't laundering money. The article below backs up my reasons for disputing the need for a credit check when obtaining a loan elsewhere. The Anti-Terrorism Law Doesn't Require a Credit Check. I guess most car buyers don't educate themselves on the law and believe whatever dealers tell them. I had this discussion with Mr. Berg the other day and he finally admitted that it wasn't required for transactions less than 10K but Prescott Honda's policy required a credit check for every purchase. "This is a ruse and designed to get access to the customer's credit report in order to qualify a customer to various finance sources the dealer uses." Per the article/link below.
Car Dealership Credit Report Scams and the Patriot Act.
I will not bother visiting Prescott Honda in the future...I have learned my lesson. I will certainly share my experience with anyone I know that's looking for a new/used car or a service center. I wouldn't even recommend your service department since the mechanic that performed our airbag recall left black grease on the door panels and kick panels of our Honda Civic. I did complain to the service department and they failed followed up with me. I left a negative review after that incident and I will be leaving another one for the sales department.
Great Experience - Victoria
The staff was fantastic! The sales and finance team listened to my needs and I left in the new car I wanted. I was in and out I no time.
The best of the best - Mdbaugh
Have nothing but great things to say about Bonnie and tamarin , after a horrible experience at Gateway Chevy .... the gals over at Honda showed us what real customer service is all about ; Bonnie answered all our questions and made the process easy... Tamarin literally watched and played with our kids so we could have a stress free environment while going through the process... would 100% recommend this dealership to everyone!!! I’ll be doing more business with them soon!!
Highly Recommend Autonation Honda - mgriff9112
This is the third vehicle that I have leased from AutoNation Honda. I’ve been very happy with everyone of them. Greg Gabbin is really outstanding. He is a veteran, who knows every in and out of the car buying process. He will work with you tirelessly to get the best price for your trade and the best bottom line deal. They are all very professional there, including Victor in sales who helped support the Car leasing process and Nissa the finance manager. I highly recommend Greg (and the people at AutoNation Honda) and contacting him the next time you’re in the market for new or used car. Plus, Honda’s are great cars. So you won’t go wrong.
Kenny was amazing - Sherri63
I was in need of a reliable fair priced car. Kenny moved mountains for me! And old school customer service!!! The best thank you Kenny!!
Great Experience - Lizw
My experience at Kingman Honda was great. Everyone there was so nice and helpful. I would definitely recommend them to family and friends. Great Place!
Honda of Superstition Springs
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